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Product manufacturers often have access to information concerning maintenance and operation of their products in customer sites. By analysing data from wider product installation base, manufacturers would be able to have a better understanding of their product’s life cycle, than any asset owner. Also this extensive body of information that is available to the manufacturer could help in finding out critical development needs. Thus product manufacturers could support asset owners and end-users by providing knowledge based fleet level services for decision making related e.g. to maintenance and operations tasks. In practise development and provision of knowledge intensive fleet services by product manufacturer is not that straightforward. There are e.g. technical and ownership related barriers on data transfer which may retard development of fleet data based services. In the paper we will discuss from the different point of views current barriers and opportunities of knowledge intensive fleet services supporting end-users’ asset management processes focusing on corporate level of companies.
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