From CAPEX to OPEX—The Handover Management Paradigm

Handover management looks at the holistic transfer of assets from a project delivery into an operational environment. While project teams consider the delivery of a working system within the defined budget to be of primary importance, the reality is that from an end user perspective there is a lot more at stake. This paper presents the elements to be considered in order to deliver a system into operation in a way that it can be supported, managed and maintained going forward in an operational environment. It covers the lessons learned and experience gained delivering several baggage systems in two major international airports in the UK, covering new build as well as replacement of existing elements within the baggage systems.