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2018 | Buch

Introduction to Supply Chain Management Kapitel lesen Erstes Kapitel lesen

Guide to Supply Chain Management

An End to End Perspective

verfasst von: Colin Scott, Henriette Lundgren, Paul Thompson

Verlag: Springer International Publishing

Buchreihe : Management for Professionals

Enthalten in: Springer Professional "Wirtschaft+Technik" , Springer Professional "Technik" , Springer Professional "Wirtschaft"

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Über dieses Buch

This essential guide brings supply chain theory to life. Intended for readers with a business interest in supply chain management, the book covers the key topics in eleven chapters, including planning, sourcing, making, delivering and returning, as well as strategy, people, finance, customer service and outsourcing. Each chapter starts with a brief summary and learning objectives that guide the reader through the text. This second edition also explores digital, sustainability and innovation impacts on today’s global supply chains.

The book is written in a clear and simple way, featuring a variety of figures, tables and recommendations for further reading. The respective chapters conclude with real-life case studies from different companies, illustrating best practices.

In the course of their work, the authors have met professionals all over the world who are passionate about their business achievements. By including their vivid examples, the guide brings theory to life, enabling readers to understand and embrace the concepts and ideas presented.

Colin Scott, Henriette Lundgren and Paul Thompson are experts in supply chain management and have worked with practitioners in businesses across the globe.

Endorsement:

This guide is a really useful reminder of what good practice is and how it should be applied within supply chain management. The book is relevant for students of supply chain management and professional practitioners alike.

This book offers an invaluable guide to understanding the specific dynamics of your supply chain and the fundamentals underpinning it. It provides the framework for delivering a supply chain strategy based upon recognised best practice.

Martin McCourt, CEO, Dyson Limited

.

Inhaltsverzeichnis

Frontmatter
1. Introduction to Supply Chain Management
Abstract
This chapter guides you through the basics of supply chain management. First, it introduces you to a supply chain with simple product, information and fund flows. Second, it outlines a functional view on supply chain management and the structure of the following five chapters on plan, source, make, deliver and return will be introduced. Third, it will look at supply chain architecture and dynamics. Here you will be introduced to the challenge of balancing supply and demand with inventory. The chapter closes with a brief introduction to the next ten chapters on supply chain management.
Having read this chapter you will be able to:
  • Clarify what supply chains are and name their main components
  • Define a recommended functional model to categorise supply chain processes
  • Determine the architecture and dynamics in product supply chains
Colin Scott, Henriette Lundgren, Paul Thompson
2. Guide to Plan in Supply Chain Management
Abstract
This chapter guides you through the planning function of supply chain management. First, it helps you to understand inventory management within supply chains and gives you practical ways on how to reduce stock. Second, demand planning including forecasting techniques will be discussed. This leads to supply planning where different inventory review strategies and the economic order quantity will be introduced. Third, demand and supply planning will be reconciled in the section of sales and operations planning. In this section, both guiding principles of successful implementations and reasons for failure will be described. The chapter concludes with case studies of best practice from Proctor & Gamble and Beiersdorf.
Having read this chapter you will be able to:
  • Clarify the basics of inventory management
  • Explore the link between demand and supply planning
  • Recognise the guiding principles of successful sales and operations planning
  • Identify how big data impacts planning
Colin Scott, Henriette Lundgren, Paul Thompson
3. Guide to Source in Supply Chain Management
Abstract
This chapter guides you through the source function within supply chain management and is split into three main sections. First, it gives a definition of source and the pre- and post-order steps in the purchasing process. Second, it considers strategic sourcing initiatives with an overview of category sourcing management and supplier relationship management. Third, it highlights sourcing management tools with a focus on negotiation and cost management. This chapter concludes with a case study of best practice in negotiation, focusing on a different perspective of the deal.
Having read this chapter you will be able to:
  • Explain sourcing and the purchasing process steps
  • Clarify strategic sourcing initiatives
  • Explore key management tools used in sourcing
Colin Scott, Henriette Lundgren, Paul Thompson
4. Guide to Make in Supply Chain Management
Abstract
This chapter guides you through the make function of supply chain management. It is important to understand this function as it describes the most capital-intensive step in many product supply chains. This chapter is split into four sections. First, the make function is introduced along with manufacturing planning and control as part of the manufacturing set up. Second, the concept of just-in-time and its impact on manufacturing efficiency is presented. Third, lean thinking and tools for improvement will be depicted. Four, intelligent machines and their impact on manufacturing will be discussed. The chapter concludes with two case studies of best practice in lean manufacturing: one within the company Unipart and another within the company Tazo Tea.
Having read this chapter you will be able to:
  • Explain what the make function is and how it fits into the supply chain
  • Clarify how to set up manufacturing
  • Identify just-in-time strategies and their value for manufacturing efficiency
  • Recognise how lean thinking tools and techniques can improve the manufacturing process
Colin Scott, Henriette Lundgren, Paul Thompson
5. Guide to Deliver in Supply Chain Management
Abstract
This chapter guides you through the deliver function of supply chain management and is split into three main sections. First, it looks at the components of deliver within supply chain management, describing distribution networks and their key trade-offs. Second, transport management and different modes of transportation are explored. Third, consideration is given to warehouse planning and different warehouse layouts. The chapter concludes with sustainability and digital impacts on deliver. Best practice case studies from global companies follow the text on transport planning by DHL and move cost savings by Diageo.
Having read this chapter you will be able to:
  • Explain the components of deliver in supply chains
  • Define transport planning and operations
  • Define warehouse planning and operations
  • Explore sustainability and digital impacts
Colin Scott, Henriette Lundgren, Paul Thompson
6. Guide to Return in Supply Chain Management
Abstract
This chapter guides you through the return function of supply chain management. First, it helps you to understand the importance of reverse logistics, its drivers and key players. Second, the return process will be discussed in detail and different return business models will be depicted. Third, it will explore a strategic outlook of returns, along with examples from different industry sectors. This will include trends in reverse logistics and the golden rules to improve returns performance will be highlighted. This chapter concludes with case studies of best practice on recycling operations and return within the companies Wincanton and Carlsberg.
Having read this chapter you will be able to:
  • Explain what the return function is and how it fits into the supply chain
  • Describe the return process with its product discovery options, process stages and the business models of ownership
  • Recognise industry trends and their implication for return
Colin Scott, Henriette Lundgren, Paul Thompson
7. Guide to Strategy in Supply Chain Management
Abstract
This chapter guides you through the topic of strategy in Supply Chain Management (SCM) and is split into three main sections. First, it introduces corporate strategy in organisations and defines competitive strategy. Second, it considers how SCM can support a competitive strategy and how organisations can align their supply chain strategies. Third, it explains concepts that can support supply chain strategy development, in terms of the key drivers, ways they can decouple supply and demand, and what choices they have for lean and agile strategies. The chapter concludes with two case studies of best practice for supply chain strategy: one focusing on Wal-Mart and the other reviewing METRO’s strategy with Coca-Cola.
Having read this chapter you will be able to clarify:
  • Corporate and competitive strategy in companies
  • Strategic alignment in supply chain companies
  • Concepts to support supply chain strategy development
Colin Scott, Henriette Lundgren, Paul Thompson
8. Guide to People in Supply Chain Management
Abstract
This chapter guides you through people working within supply chain management, and it focuses on the learning and development element of people management. There are three parts of this chapter. First, we will look at learning and development from an organisational point of view and how to construct a learning and development strategy. Second, we will explore the value of leadership in a supply chain company and explain how effective leadership styles can be employed. Third, we consider how to improve learning by incorporating different learning styles in learning and development programmes with the ultimate goal to improve business performance. The chapter concludes with case studies of best practice on learning and development in the Unilever Supply Chain Academy and supply chain talent in Korn Ferry.
Having read this chapter you will be able to:
  • Clarify the tools to enable learning in a supply chain business
  • Identify the value of leadership development in the supply chain world
  • Explore how supply chain managers can better support individuals to learn and apply supply chain management concepts
Colin Scott, Henriette Lundgren, Paul Thompson
9. Guide to Finance in Supply Chain Management
Abstract
This chapter guides you through the topic of finance in supply chain management. First, it clarifies why supply chain companies are in business. Second, it explores what impacts supply chain management has on the key financial statements of an organisation, in particular the profit and loss, balance sheet and cash flow statements. Third, it highlights how the supply chain can add value and improve corporate financial performance, by looking at its influence over return on capital employed. The chapter concludes with a case study of best practice at the company NWF, who provide supply chain services to improve return on capital employed for their customers.
Having read this chapter you will be able to:
  • Clarify why supply chain companies are in business
  • Recognise the impact of supply chain management on the key financial statements
  • Demonstrate how supply chain management can add value and improve corporate financial performance
Colin Scott, Henriette Lundgren, Paul Thompson
10. Guide to Customer Service in Supply Chain Management
Abstract
The chapter guides you through the topic of customer service in supply chain management. This chapter is structured as follows: first, it explains what customer service is and who our supply chain customers are. Second, it explores how we can manage key customers’ lifetime value and create customer service ambassadors. Third, it explains how we can deliver against customer needs by working to agreed standards and by recognizing the importance of service recovery. The chapter concludes with a best practice case study on winning in the marketplace through customer service in the company Unilever South Africa.
Having read this chapter you will be able to:
  • Explain what customer service is and who our supply chain customers are
  • Clarify how we can manage our key customers
  • Explore how we can deliver against customer needs
Colin Scott, Henriette Lundgren, Paul Thompson
11. Guide to Outsourcing in Supply Chain Management
Abstract
This chapter guides you through the topic of outsourcing in supply chain management. This chapter is structured as follows; first it considers the breadth, growth drivers and common reasons and concerns for outsourcing. Second, it will define the tendering activities, where a nine-step process is highlighted. Third, it explains how service can be improved through better third party logistics management and the evolving future of outsourcing in the business world. This chapter will conclude with an overview on outsourcing trends.
Having read this chapter you will be able to:
  • Demonstrate good practice of distribution outsourcing and the associated tendering process
  • Assess operations in your company and decide whether outsourcing presents a viable option
  • Recognise how improved service can be reached in your existing outsourcing relationships through better third party logistics management
Colin Scott, Henriette Lundgren, Paul Thompson
Backmatter
Metadaten
Titel
Guide to Supply Chain Management
verfasst von
Colin Scott
Henriette Lundgren
Paul Thompson
Copyright-Jahr
2018
Electronic ISBN
978-3-319-77185-4
Print ISBN
978-3-319-77184-7
DOI
https://doi.org/10.1007/978-3-319-77185-4