One of the growth areas of the economy has been in personal and other services associated with helping individuals and communities. It is also an area where women employed outnumber men. Included in this chapter are narratives from a nurse, a business systems manager, a public servant, a training and development manager, a doctor, a disaster recovery coordinator, a migration agent and a human resources director. Some of the stories represent long-established jobs, but in relatively new sectors of the economy (such as aged care), while others are working in emerging occupations. What all these jobs have in common is that they embody some form of helping, from assisting people directly through their personal, developmental and health-related needs through to helping with organisational processes and procedures to ensure the smooth and efficient conduct of business. Other forms of helping in this chapter include looking after the public interest and facilitating the transition of labour from one country to another.
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