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Erschienen in:
2006 | OriginalPaper | Buchkapitel
Hidden Negative Social Effects of Poor e-Government Services Design
verfasst von : Enrique Stanziola, Mauricio Minuto Espil, Luis Landoni, Santiago Montoya
Erschienen in: Electronic Government
Verlag: Springer Berlin Heidelberg
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Poor usability in e-government, preventing universal adoption, has social, economic and political effects. Some effects can be observed by analysts directly from the results produced by the system itself. However, there exists effects that may be hidden from the analyst direct view-point. One of those effects is the expert intermediation. This phenomenon is launched as a direct consequence of the system design, and originates a “new elite” within the society. It also generates negative externalities for citizens, and creates an artificial digital divide, which is far from the democratic and egalitarian goals of e-government. In this paper we faced the phenomenon, analyzing possible causes and solutions.