2014 | OriginalPaper | Buchkapitel
How Can Information and Communication Technology Support Knowledge Work
verfasst von : Klaus North, Gita Kumta
Erschienen in: Knowledge Management
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This chapter concentrates on how information and communication technologies associated with the “enterprise 2.0” paradigm can support knowledge work. After analysing the needs of knowledge workers requirements for ICT systems are formulated. The concept of the high performance workplace is introduced and functionalities of advanced ICT systems are explained. The reader also learns about success factors for ICT implementation. The KM Tool presented at the end of the chapter are knowledge taxonomies and maps