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2021 | OriginalPaper | Buchkapitel

How Communication Breakdowns Affect Emotional Responses of End-Users on Progressive Web Apps

verfasst von : Giulia de Andrade Cardieri, Luciana A. M. Zaina

Erschienen in: Enterprise Information Systems

Verlag: Springer International Publishing

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Abstract

Progressive Web App (PWA) is a recent approach made of a set of techniques from both web and native apps. End-User Development (EUD) is an approach from which end-users are allowed to express themselves. The impacts of associating EUD and PWAs have been little exploited. With this in mind, we proposed the PWA-EU approach in previous work. In this paper, we compare the communication breakdowns and the users’ emotional responses with the aim of finding if both aspects are correlated. We conducted a study with 18 participants that interacted with Calendar, a mobile app based on the PWA-EU approach. We carried out a qualitative analysis based on the communication breakdowns and emotional responses of the participants’ interaction. Our findings point out that common issues occurred and affected both the emotional response and breakdowns of the participants. Still, how these common issues affected the participants were different between individuals.

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Vorheriges Kapitel Classification and Synthesis of Emotion in Sign Languages Using Neutral Expression Deviation Factor and 4D Trajectories

Nächstes Kapitel Visualizing Deliberation and Design Rationale: A Case Study in the OpenDesign Platform

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Titel: How Communication Breakdowns Affect Emotional Responses of End-Users on Progressive Web Apps
verfasst von: Giulia de Andrade Cardieri
Luciana A. M. Zaina
Verlag: Springer International Publishing
Buch: Enterprise Information Systems
Print ISBN: 978-3-030-75417-4

Electronic ISBN: 978-3-030-75418-1

Copyright-Jahr: 2021
DOI: https://doi.org/10.1007/978-3-030-75418-1_30

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