Weitere Artikel dieser Ausgabe durch Wischen aufrufen
Quality is commonly applied to products and processes, but we can also define human quality in dealing with people. This requires first establishing what treatment is appropriate to the human condition. Through an inquiry into the characteristics that define the human being and what ethical requirements constitute a good treatment, we define “Human Quality Treatment” (HQT) as dealing with persons in a way appropriate to the human condition, which entails acting with respect for their human dignity and rights, caring for their problems and legitimate interests, and fostering their personal development. With this in mind, we can distinguish between five different levels or degrees of HQT in organizations which can be characterized by the following terms: (1) maltreatment (blatant injustice through abuse of power or mistreatment), (2) indifference (disrespectful treatment through lack of recognition of people’s personhood and concern), (3) justice (respect for persons and their rights), (4) care (concern for people’s legitimate interests and support for them in resolving their problems), and (5) development (favoring human flourishing, mutual esteem, and friendship-based reciprocity).
Bitte loggen Sie sich ein, um Zugang zu diesem Inhalt zu erhalten
Sie möchten Zugang zu diesem Inhalt erhalten? Dann informieren Sie sich jetzt über unsere Produkte:
Aasland, D. G. (2007). The exteriority of ethics in management and its transition into justice: A Levinasian approach to ethics in business. Business Ethics: A European Review, 16(3), 220–226.
Arendt, H. (1958). The human condition. Chicago: Chicago University Press.
Aristotle, (1925). The Nicomachean ethics. Oxford: Oxford University Press.
Aristotle. (2012). Organon— On sophistical refutations. Accessed June 14, 2012, from http://www.ac-nice.fr/philo/textes/Aristotle-Works/06-Organon-6-OnSophisticalRefutations.htm.
Arnold, D. G. (2010). Transnational corporations and the duty to respect basic human rights. Business Ethics Quarterly, 20(3), 371–399.
Arnold, D. G., & Bowie, N. E. (2003). Sweatshops and respect for persons. Business Ethics Quarterly, 13(2), 221–242.
Arnold, D. G., & Bowie, N. E. (2007). Respect for workers in global chains: Advancing the debate over sweatshops. Business Ethics Quarterly, 17(1), 135–145.
Arnold, D. G., & Hartman, L. P. (2005). Beyond sweatshops: Positive deviancy and global labour practices. Business Ethics: A European Review, 14(3), 206–222.
Arregui, J. V., & Choza, J. (1992). Filosofía del hombre. Una antropología de la intimidad. Madrid: Rialp.
Asag-Gau, L., & Dierendonck, D. V. (2011). The impact of servant leadership on organisational commitment among the highly talented: The role of challenging work conditions and psychological empowerment. European Journal of International Management, 5(4), 463–483.
Bagtasos, M. R. (2011). Quality of work life: A review of literature. DLSU Business & Economics Review, 20(2), 1–8.
Baker, T. L., Hunt, T. G., & Andrews, M. C. (2006). Promoting ethical behavior and organizational citizenship behaviors: The influence of corporate ethical values. Journal of Business Research, 59(7), 849–857.
Bass, B. M., & Steidlmeier, P. (1999). Ethics, character, and authentic transformational leadership behavior. Leadership Quarterly, 10(2), 181–217.
Bevan, D., & Corvellec, H. (2007). The impossibility of corporate ethics: For a Levinasian approach to managerial ethics. Business Ethics: A European Review, 16, 208–219.
Bolton, S. C. (2010). Being human: Dignity of labor as the foundation for the spirit–work connection. Journal of Management, Spirituality & Religion, 7(2), 157–172.
Bowie, N. E. (1999). Business ethics: A Kantian perspective. Oxford: Blackwell.
Brion Davis, D. (2006). Inhuman bondage: The rise and fall of slavery in the new world. New York: Oxford University Press.
Brown, M. E., & Treviño, L. K. (2003). Influence of leadership styles on unethical conduct in work groups. In Academy of Management proceedings (pp. B1–B6).
Brown, M. E., Treviño, L., & Harrison, D. (2005). Ethical leadership: A social learning perspective for construct development and testing. Organizational Behavior and Human Decision Processes, 97(2), 117–134.
Buber, M. (1996). I and thou. New York: Simon and Schuster.
Budd, J. W., & Scoville, J. G. (Eds.). (2005). The ethics of human resources and industrial relations. Ithaca, NY: ILR/Cornell University Press.
Burton, B. K., & Dunn, C. P. (1996). Feminist ethics as moral grounding for stakeholder theory. Business Ethics Quarterly, 6(2), 133–147.
Burton, B. K., & Dunn, C. P. (2005). The caring approach and social issues in management education. Journal of Management Education, 29(3), 453–474.
Byre, A. D. (1988). Human rights at the workplace: A handbook for industrial relations practitioners. London: Policy Studies Institute.
Chin, K. S., & Sofian, S. (2011). The Impact of human capital and total quality management on corporate performance: A review. Interdisciplinary Journal of Contemporary Research in Business, 3(3), 1091–1100.
Ciulla, J. B. (2002). The ethics of leadership. Belmont, CA: Wadsworth.
Clinard, M. B. (1990). Corporate corruption: The abuse of power. New York: Praeger.
Coles, R. (2000). Lives of moral leadership. London: Random House.
Crosby, J. F. (1996). The selfhood of the human person. Washington: Catholic University of America Press.
Danna, K., & Griffin, R. W. (1999). Health and well-being in the workplace: A review and synthesis of the literature. Journal of Management, 25(3), 357–384.
Davis, L. E. (1983). Design of new organizations. In H. Kolodny & H. V. Beinum (Eds.), The quality of working life and the 1980s (pp. 65–86). New York: Praeger.
DeCelles, K. A., & Pfarrer, M. D. (2004). Heroes or villains? Corruption and the charismatic leader. Journal of Leadership & Organizational Studies, 11(1), 67–77.
Deckop, J. R. (2006). Human resource management ethics. Greenwich: IAP.
Dickson, M. W., Smith, D. B., Grojean, M. W., & Ehrhart, M. (2001). Ethical climate: The result of interactions between leadership, leader values, and follower values. Leadership Quarterly, 12, 1–21.
Dobson, J., & White, J. (1995). Towards the feminine firm: An Extension to Thomas White. Business Ethics Quarterly, 5(3), 463–478.
Donaldson, T., & Dunfee, T. W. (1994). Towards a unified conception of business ethics: Integrative social contracts theory. Academy of Management Review, 19, 252–284.
Donaldson, T., & Dunfee, T. (1999). Ties that bind: A social contracts approach to business ethics. Boston: Harvard Business School Press.
Ehigie, B. O., & McAndrew, E. B. (2005). Innovation, diffusion and adoption of total quality management. Management Decision, 43(6), 925–940.
Flynn, G. (2008). The virtuous manager: A vision for leadership in business. Journal of Business Ethics, 78(3), 359–372.
Frankl, V. E. (1991). Man’s search for meaning. An introduction to logotherapy. Boston: Beacon Press.
Gehlen, A. (1993). Antropología filosófica. Barcelona: Paidós.
Gilliland, S. W., Steiner, D. D., & Skarlicki, D. P. (2007). Managing social and ethical issues in organization. Greenwich: IAP.
Goetsch, D. L., & Davis, S. (2009). Quality management for organizational excellence: Introduction to total quality. Upper Saddle River, NJ: Pearson Education International.
Goetsch, D. L., & Davis, S. (2012). Quality management for organizational excellence: Introduction to total quality. New Jersey: Pearson.
Gonzalez-Benito, J., & Galende, J. (2009). An analysis of the relationship between total quality management-based human resource management practices and innovation. International Journal of Human Resource Management, 20(5), 1191–1218.
Graham, J. W. (1991). Servant-leadership in organizations: Inspirational and moral. The Leadership Quarterly, 14, 105–119.
Grant, A. M. (2012). Leading with meaning: Beneficiary contact, prosocial impact, and the performance effects of transformational leadership. Academy of Management Journal, 55(2), 458–476.
Greenberg, J. (1987). A taxonomy of organizational justice theories. Academy of Management Review, 12(1), 9–22.
Greenleaf, R. K. (1977). Servant leadership. A journey into the nature of legitimate power and greatness. New York: Paulist Press. There is a more recent edition (2002) from the same publisher.
Grojean, M. W., Resick, C. J., Dickson, M. W., & Smith, D. B. (2004). Leaders, values, and organizational climate: Examining leadership strategies for establishing an organizational climate regarding ethics. Journal of Business Ethics, 55, part 2(3), 223–241.
Gross, J. A. (2010). A shameful business: The case for human rights in the American workplace by paperback—Feb 11, 2010. New York: Cornell University Press.
Haeffner, G. (1989). The human situation. A philosophical anthropology. Notre Dame, IN: University of Notre Dame Press.
Hartman, E. M. (1998). The role of character in business ethics. Business Ethics Quarterly, 8(3), 547–559.
Held, V. (2006). The ethics of care: Personal, political, global. Oxford: Oxford University Press.
Herzberg, F., Mausner, B., & Snyderman, B. (1959). The motivation to work. New York: Wiley.
Hosmer, T. L. (1994). Moral leadership in business. Boston: Irwin Publishers.
Hunter, J. C. (1998). The servant: A simple story about the true essence of leadership. Roseville, CA: Prima Publishing.
Jackall, R. (1983). Moral mazes: Bureaucracy and managerial work. Harvard Business Review, 61(5), 118–130.
Jackall, R. (1988). Moral mazes. The world of corporate managers. New York: Oxford University Press.
Johnsen, R., & Gudmand-Høyer, M. (2010). Lacan and the lack of humanity in HRM. Organization, 17(3), 331–344.
Kanugo, R., & Mendonca, M. (1996). Ethical dimension of leadership. Thousand Oaks, CA: Sage.
Kirkpatrick, S. A., & Locke, E. A. (1991). Leadership: Do traits matter? Academy of Management Executive, 5(2), 48–60.
Knights, D., & O’Leary, M. (2006). Leadership, ethics and responsibility to the other. Journal of Business Ethics, 67(2), 125–137.
Koehn, D. (1995). A role for virtue ethics in the analysis of business practice. Business Ethics Quarterly, 5(3), 533–539.
Koehn, D. (1998). Rethinking feminist ethics: Care, trust and empathy. London: Routledge.
Kowalczyk, S. (1991). An outline of the philosophical anthropology. Frankfurt am Main: P. Lang.
Krishnakumar, S., & Neck, C. P. (2002). To ‘what’, ‘why’ and ‘how’ of spirituality in the workplace. Journal of Managerial Psychology, 17(3), 153–158.
Levinas, E. (1969). Totality and infinity: An essay on exteriority. Pittsburgh: Duquesne University Press.
Levinas, E. (1999). Alterity and transcendence. New York: Columbia University Press.
Levine, M. F., Taylor, J. C., & Davis, L. E. (1984). Defining quality of working life. Human Relations, 37(1), 81–104.
Maslow, A. H. (1943). A theory of human motivation. Psychological Review, 50, 370–396.
Mayer, J. D., & Salovey, P. (1997). What is emotional intelligence? In P. Salovey & D. J. Sluyter (Eds.), Emotional development and emotional intelligence: Educational implications (pp. 3–31). New York: Basic Books.
Mayo, E. (1933). The human problems of an industrial civilization. Salem, NH: Macmillan.
Melé, D. (2009a). Business ethics in action. Seeking human excellence in organizations. New York: Palgrave-MacMillan.
Melé, D. (2009b). Integrating personalism into virtue-based business ethics: The personalist and the common good principles. Journal of Business Ethics, 88(1), 227–244.
Melé, D. (2012). Management ethics: Placing ethics at the core of good management. New York: Palgrave MacMillan.
Melé, D., & Dierksmeier, C. (Eds.). (2012). Human development in business. Values and humanistic management in the in the encyclical « Caritas in Veriate ». New York: Palgrave-MacMillan.
Messner, J. (1965). Man’s social nature. St. Louis: Herder Book.
Moberg, D. J. (2000). Role models and moral exemplars: How employees acquire virtues by observing others? Business Ethics Quarterly, 10(3), 675–696.
Neubert, M. J., Carlson, D. S., Kacmar, K. M., Roberts, J. A., & Chonko, L. B. (2009). The virtuous influence of ethical leadership behavior: Evidence from the field. Journal of Business Ethics, 90(2), 157–170.
Noddings, N. (1984). Caring: A feminine approach to ethics and moral education. Berkeley: University of California Press.
O’Leary, S. (2004). Human rights case sounds alarm for U.S. multinationals. Corporate Legal Times, 14(157), 68.
Pennington, A., Macklin, R., & Campbell, T. (Eds.). (2007). Human resource management: Ethics and employment. Oxford: Oxford University Press.
Pless, N., & Maak, T. (2011). Responsible leadership: Pathways to the future. Journal of Business Ethics, 98, 3–13.
Pope Benedict XVI. (2009, June 29). Encyclical letter ‘Caritas in veritate’. Accessed June 15, 2012, from http://www.vatican.va/holy_father/benedict_xvi/encyclicals/documents/hf_ben-xvi_enc_20090629_caritas-in-veritate_en.html.
Powell, B., & Zwolinski, M. (2012). The ethical and economic case against sweatshop labor: A critical assessment. Journal of Business Ethics, 107(4), 449–472.
Radin, T., & Calkins, M. (2006). The struggle against sweatshops: Moving toward responsible global business. Journal of Business Ethics, 66(2), 261–272.
Ramanujam, V., & Mahalingam, S. (2010). Analysis of ethical attitudes of managers in selected information technology companies at Chennai. Advances in Management, 3(5), 41–45.
Reece, B. L. (1984). Effective human relations in organizations. Boston: Houghton Mifflin.
Robinson, D. N. (1989). Aristotle’s psychology. New York: Columbia University Press.
RoyChoudhury, K. (2010). Special economic zones in China. Journal of Management, 7(1), 114–120.
Sack, S. M. (2000). The employee rights handbook: The essential guide for people on the job. New York: Warner Books.
Schneider, S. C. (1999). Human and inhuman resource management: Sense and nonsense. Organization, 6(2), 277–284.
Schwartz, B. (1986). The battle for human nature: Science, morality, and modern life. New York: Norton.
Shellenbarger, S. (2000, December 27). More relaxed boomers, fewer workplace frills and other job trends. Wall Street Journal, p. B-1.
Shin, Y. (2012). CEO ethical leadership, ethical climate, climate strength, and collective organizational citizenship behavior. Journal of Business Ethics, 108(3), 299–312.
Sison, A. J. G. (2003). The moral capital of leaders. Why virtue matter. Cheltenham: Edward Elgar.
Slote, M. A. (2007). The ethics of care and empathy. London: Routledge.
Smart, J. J. C., & Williams, B. (1973). Utilitarianism: For and against. Cambridge: Cambridge University Press.
Snyder, J. (2010). Exploitation and sweatshop labor: Perspectives and issues. Business Ethics Quarterly, 20(2), 187–213.
Solomon, R. (1993). Ethics and excellence: Cooperation and integrity in business. New York: Oxford University Press.
Solomon, C. R. (1999). A better way to think about business: How personal integrity leads to corporate success. New York: Oxford University Press.
Soter, T. (1996). Looking for Mr. Good Guy. Management Review, 85(8), 32–38.
Spaemann, R. (1989). Lo natural y lo racional: Ensayos de antropología. Madrid: Rialp.
Steyaert, C., & Janssens, M. (1999a). Human and inhuman resource management: Saving the subject of HRM. Organization, 6(2), 181–198.
Steyaert, C., & Janssens, M. (1999b). The inhuman space of HRM: Sensing the subject. Organization, 6(2), 371–383.
Swanton, C. (2003). Virtue ethics: A pluralistic view. Oxford: Oxford University Press.
Tabibnia, G., Satpute, A. B., & Lieberman, M. D. (2008). The sunny side of fairness: Preference for fairness activates reward circuitry (and disregarding unfairness activates self-control circuitry). Psychological Science, 19(4), 339–347.
van Dierendonck, D. (2011). Servant leadership: A review and synthesis. Journal of Management, 37(4), 1228–1261.
Waddock, S. (2007). Leadership integrity in a fractured knowledge world. Academy of Management Learning & Education, 6(4), 543–557.
Walton, R. E. (1974). Improving the quality of work life. Harvard Business Review, 52(3), 12–155.
Walton, R. E. (1985). From control to commitment in the workplace. Harvard Business Review, 63(2), 77–84.
Walton, C. (2004). Character and integrity in organizations. The civilization of the workplace. Business and Professional Ethics Journal, 20(2), 105–128.
Whetstone, J. T. (2002). Personalism and moral leadership: The servant leader with a transforming vision. Business Ethics: A European Review, 11(4), 385–392.
White, D., & Lean, E. (2008). The impact of perceived leader integrity on subordinates in a work team environment. Journal of Business Ethics, 81(4), 765–778.
Wicks, A. C., Freeman, E. R., & Gilbert, D. R. (1994). A feminist reinterpretation of the stakeholder concept. Business Ethics Quarterly, 4(4), 475–498.
Williams, T. D. (2005). Who is my neighbor? Personalism and the foundations of human rights. Washington, DC: Catholic University of America Press.
Wimbush, J. C., & Shepard, J. M. (1994). Toward an understanding of ethical climate: Its relationship to ethical behavior and supervisory influence. Journal of Business Ethics, 13, 637–647.
Winstanley, D., & Woodall, J. (Eds.). (2000). Ethical issues in contemporary human resource management. London: Macmillan.
Wright, T. A., & Goodstein, J. (2007). Character is not “dead” in management research: A review of individual character and organizational-level virtue. Journal of Management, 33(6), 928–958.
- “Human Quality Treatment”: Five Organizational Levels
- Springer Netherlands
Neuer Inhalt/© Stellmach, Neuer Inhalt/© Maturus, Pluta Logo/© Pluta