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Erschienen in:
Frameworks for Business Process Management: A Taxonomy for Business Process Management Cases Kapitel lesen Erstes Kapitel lesen

2018 | OriginalPaper | Buchkapitel

Hybrid Process Technologies in the Financial Sector: The Case of BRFkredit

verfasst von : Søren Debois, Thomas Hildebrandt, Morten Marquard, Tijs Slaats

Erschienen in: Business Process Management Cases

Verlag: Springer International Publishing

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Abstract

(a)
Situation faced: Exformatics, a Danish adaptive case-management vendor, wanted to leverage declarative process tools to support the flexible processes found at BRFkredit. However, switching from the more common flow-based notations to a declarative notation brought new challenges in terms of understandability. We undertook the project described in this chapter to investigate and address these challenges.
 
(b)
Action taken: We started our investigation by having several full-day and half-day meetings to discuss BRFkredit’s requirements. Based on these requirements, we proposed and developed a prototype hybrid process-modelling approach with which models are defined declaratively, but the possible behavior of the model can be viewed and investigated using flow-based notions. The prototype was then presented to BRFkredit for feedback.
 
(c)
Results achieved: Our investigation helped to clarify the requirements for making declarative process models understandable to end users at BRFkredit and showed how a hybrid approach could be used to satisfy these requirements. Based on these insights, we developed tools to enhance our existing declarative modelling framework with flow-based visualizations.
 
(d)
Lessons learned: Different stakeholders have different needs and preferred levels of abstraction when process models are used as tools for communication. However, one model that seems to fit most situations is a simple no-branches sequential swimlane diagram that was extracted automatically from a more detailed declarative model. These observations enabled Exformatics to enhance its declarative modelling framework to make it more attractive to end-users.
 

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Fußnoten
2
For confidentiality reasons, we cannot include actual examples of the various customized models.
 
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Metadaten
Titel
Hybrid Process Technologies in the Financial Sector: The Case of BRFkredit
verfasst von
Søren Debois
Thomas Hildebrandt
Morten Marquard
Tijs Slaats
Copyright-Jahr
2018
Buch
Business Process Management Cases

Print ISBN: 978-3-319-58306-8

Electronic ISBN: 978-3-319-58307-5

Copyright-Jahr: 2018

DOI
https://doi.org/10.1007/978-3-319-58307-5_21