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2015 | OriginalPaper | Buchkapitel

Illuminating the Service Provider’s Strategic Mandate on Realizing Apt Quality and Value Through Service Innovation

verfasst von : Larry J. Menor

Erschienen in: The Handbook of Service Innovation

Verlag: Springer London

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Abstract

The pursuit and achievement of success in service innovation constitutes a critical strategic imperative for many organizations. Yet, service providers typically encounter a myriad of issues and challenges when attempting to develop and deploy new strategies, means, and offerings. Among the most vexing of issues and challenges for service providers is the determination of how best to manage their services and servicing innovation efforts. Leveraging empirical findings obtained through field-based examination of the innovative initiatives of North American symphony orchestras, we highlight critical service firm operations strategy and operational system-related principles that providers must collectively manage in an orchestrated manner in order to strategically benefit from their systematic services and servicing innovation efforts.

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Vorheriges Kapitel Services Innovation in a Circular Economy

Nächstes Kapitel Co-creative Practices in Service Innovation

See Golder et al. 2012 for an alternative perspective on managing integrative quality.

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Titel: Illuminating the Service Provider’s Strategic Mandate on Realizing Apt Quality and Value Through Service Innovation
verfasst von: Larry J. Menor
Verlag: Springer London
Buch: The Handbook of Service Innovation
Print ISBN: 978-1-4471-6589-7

Electronic ISBN: 978-1-4471-6590-3

Copyright-Jahr: 2015
DOI: https://doi.org/10.1007/978-1-4471-6590-3_24