Skip to main content
Fachgebiete
Automobil + Motoren Bauwesen + Immobilien Business IT + Informatik Elektrotechnik + Elektronik Energie + Nachhaltigkeit Finance + Banking Management + Führung Marketing + Vertrieb Maschinenbau + Werkstoffe Versicherung + Risiko
DE
EN
Bücher
Zeitschriften
Themenseiten
Organisationspsychologie Projektmanagement Marketing Smart Manufacturing
Weitere Formate
Podcasts Webinare Technik Webinare Wirtschaft Kongresse Veranstaltungskalender Awards
Jetzt Einzelzugang starten
Zugang für Unternehmen
Referenzkunden
SLX-Digitalkonferenz: Zukunftswerkstatt 2024

Mehr Umsatz mit Top-Kontakten

Am 7. Mai erfahren Sie, wie Vertriebsteams Leadgenerierung, Leadnurturing und Leadstrategien effizient steuern können.
Erweiterte Suche
Anmelden
nach oben
Service Business
Erschienen in: Service Business 1/2020

07.11.2019 | Empirical article

Impact of organizational culture and capabilities on employee commitment to ethical behavior in the healthcare sector

verfasst von: DonHee Lee

Erschienen in: Service Business | Ausgabe 1/2020

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

This study empirically examines the effects of the organization’s culture and capabilities on employee commitment to ethical behavior in the healthcare sector. The proposed research model and associated hypotheses were tested using structural equation modeling based on data collected from 228 care team members in hospitals with more than 100 beds in metropolitan areas of South Korea. The findings of the study revealed how hospitals undertake ethical responsibility through organizational capabilities for care services to enhance competitiveness in today’s dynamic environment. The study results present that a well-functioning organizational culture motivates employees for better quality performance through collaboration and ethical work behavior. In addition, the results proved that ethics is an intangible asset that affects an organization’s competitiveness. The study also provides new insights to hospital administrators, institutions, and policymakers about the importance of establishing high ethical standards for interactions with patients and their family members.
Vorheriger Artikel Flying on the clouds: how mobile applications enhance impulsive buying of low cost carriers
Nächster Artikel Examining the influence of brand-based value congruity: do the values of the International Olympic Committee really matter?

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Jetzt informieren
Literatur
Barnea A, Rubin A (2010) Corporate social responsibility as a conflict between shareholders. J Bus Ethics 97(1):71–86CrossRef
Barclay D, Thompson R, Higgins C (1995) The partial least squares (PLS) approach to causal modeling: personal computer adoption and use as an illustration. Technol Stud 2:285–309
Bradley E, Herrin J, Mattera J, Holmboe A, Wang Y, Frederick P, Roumanis S, Radford M, Krumholz H (2005) Quality improvement efforts and hospital performance. Med Care 43(3):282–291CrossRef
Brown TA (2006) Confirmatory factor analysis for applied research. The Guilford Press, New York
Carroll A (1979) A three-dimensional conceptual model of corporate performance. Acad Manage Rev 4(4):497–505CrossRef
Day G (1994) The capabilities of market-driven organizations. J Mark 58(4):37–52CrossRef
Deepen J (2009) Logistics outsourcing relationships. Physica-Verlag Heidelberg, New York
De Roeck K, Marique G, Stinglhamber F, Swaen V (2014) Understanding employees’ responses to corporate social responsibility: mediating roles of overall justice and organisational identification. Int J Hum Resour Manage 25(1):91–112CrossRef
Denison D (1990) Corporate culture and organizational effectiveness. Wiley, New York
Dosi G, Faillo M, Marengo L (2008) Organizational capabilities, patterns of knowledge accumulation and governance structures in business firms: an introduction. Organ Stud 29(8–9):1165–1185CrossRef
Ferrell O, LeClair D, Ferrell L (1998) The federal sentencing guidelines for organizations: a framework for ethical compliance. J Bus Ethics 17:353–363CrossRef
Fornell C, Larcker D (1981) Evaluating structural equation models with unobservable variables and measurement error. J Mark Res 18:39–50CrossRef
Garba O, Babalola M, Guo L (2018) A social exchange perspective on why and when ethical leadership foster customer-oriented citizenship behavior. Int J Hosp Manage 70:1–8CrossRef
Grönroos C, Voima P (2013) Critical service logic: making sense of value creation and co-creation. J Acad Mark Sci 41(2):133–150CrossRef
Harkness J (2011) Guidelines for best practice in cross-cultural surveys. Institute for Social Research University of Michigan, Ann Arbor
Hau L, Anh P, Thuy P (2017) The effects of interaction behaviors of service frontliners on customer participation in the value co-creation: a study of health care service. Serv Bus 11(2):253–277CrossRef
He Z, Hill J, Wang P, Yue G (2011) Validation of the theoretical model underlying the Baldrige criteria: evidence from China. Total Qual Manage Bus Excell 22(2):243–263CrossRef
Hollingworth D, Valentine S (2015) The moderating effect of perceived organizational ethical context on employees’ ethical issue recognition and ethical judgments. J Bus Ethics 128(2):457–466CrossRef
Homburg C, Stierl M, Bornemann T (2013) Corporate social responsibility in business-to-business markets: how organizational customers account for supplier corporate social responsibility engagement. J Mark 77(6):54–72CrossRef
Hong K, Lee D (2018) Impact of operational innovations on customer loyalty in the healthcare sector. Serv Bus 12(3):575–600CrossRef
Hopkins M (2007) Corporate social responsibility & international development. Earthscan, London
Jie L (2015) The patient suicide attempt: an ethical dilemma case study. Int J Nurs Sci 2(4):408–413
Kumar A, Motwani J (1995) A methodology for assessing time-based competitive advantage of manufacturing firms. Int J Oper Prod Manage 15(2):36–53CrossRef
Lee J (2001) The impact of knowledge sharing, organizational capability and partnership quality on IS outsourcing success. Inf Manage 38(5):323–335CrossRef
Lee D (2018a) Strategies for technology-driven service encounters for patient experience satisfaction in hospitals. Technol Forecast Soc Chang 137(12):118–127CrossRef
Lee S, Lim S (2018) Living innovation: from value creation to the greater good. Emerald Publishing Limited, BingleyCrossRef
Lee D, Schniederjans M (2017) How corporate social responsibility commitment influences sustainable supply chain management performance within the social capital framework: a propositional framework. Int J Corp Strategy Soc Responsib 3:208–233CrossRef
Lee D, Lee S, Schniederjans M (2011) Medical error reduction: the effect of employee satisfaction with organizational support. Serv Ind J 31(8):1311–1325CrossRef
Lee S, Lee D, Kang C (2012) The impact of high-performance work systems in the health care industry: employee reactions, service quality, customer satisfaction, and customer loyalty. Serv Ind J 32(1):17–36CrossRef
Lee S, Lee D, Olson D (2013) Health-care quality management using the MBHCP excellence model. Total Qual Manage Bus Excell 24(1):119–137CrossRef
Lee D, Hong K, Kim N (2016) Effects of hospital leadership, organizational systems, and ESWOS on medical error reduction. Serv Bus 10(1):159–177CrossRef
Leiblein M (2011) What do resource-and capability-based theories propose? J Manage 37(4):909–932
Lemoine G, Parsons C, Kansara S (2015) Above and beyond, again and again: self-regulation in the aftermath of organizational citizenship behaviors. J Appl Psychol 100(1):40–55CrossRef
McDermott C, Stock G (1999) Organizational culture and advanced manufacturing technology implementation. J Oper Manage 17(5):521–533CrossRef
Morgan G (2006) Images of organization. Sage, Thousand Oaks
Nelson W, Gardent P, Shulman E, Splaine M (2010) Preventing ethics conflicts and improving healthcare quality through system redesign. Qual Saf Health Care 19:526–530
Nelson W, Taylor E, Walsh T (2014) Building an ethical organizational culture. Health Care Manag 33(2):158–164
Nunnally JC (1978) Psychometric theory, 2nd edn. McGraw Hill, New York
Olden P, McCaughrin W (2007) Designing healthcare organizations to reduce medical errors and enhance patient safety. Hosp Top 85(4):4–9CrossRef
Ong M, Mayer D, Tost L, Wellman N (2018) When corporate social responsibility motivates employee citizenship behavior: the sensitizing role of task significance. Organ Behav Hum Decis Process 144:44–59CrossRef
Pinnock R, Crosthwaite J (2004) The Auckland hospital ethics committee: the first seven years. N Z Med J 117(1205):1–10
Quinn R, McGrath M (1985) The Transformation of organizational culture: a competing value perspective. In: Frost J, Moore L, Louis M, Lundberg C, Martin J (eds) Organizational culture. Sage, Thousand Oaks, pp 315–334
Ruiz-Palomino P, Martinez-Canas R (2014) Ethical culture, ethical intent, and organizational citizenship behavior: the moderating and mediating role of person-organization fit. J Bus Ethics 120(1):95–108CrossRef
Rupp D, Mallory D (2015) Corporate social responsibility: Psychological, person-centric, and progressing. Annu Rev Organ Psychol Organ Behav 2:211–236CrossRef
Schienstock G (2009) Organizational capabilities: some reflections on the concept. Intangible assets and regional economic growth. IAREG Working Paper 1.2.c, pp 1–27
Sharma S, Conduit J, Hill S (2014) Organisational capabilities for customer participation in health care service innovation. Australas Mark J 22:179–188CrossRef
Sims R, Brinkmann J (2003) Enron ethics (or: culture matters more than codes). J Bus Ethics 45(3):243–256CrossRef
Schwartz M, Carroll A (2003) Corporate social responsibility: a three-domain approach. Bus Ethics Q 13(4):503–530CrossRef
Staples C (2004) What does corporate social responsibility mean for charitable fundraising in the UK? Int J Nonprofit Volunt Sector Mark 9(2):154–158CrossRef
Stock G, McFadden K, Gowen C III (2007) Organizational culture, critical success factors, and the reduction of hospital errors. Int J Prod Econ 106:368–392CrossRef
Sulmasy D (2001) On the current state of clinical ethics. Pain Med 2(2):97–105CrossRef
Teece D, Pisano G, Shuen A (1997) Firm capabilities, resources and the concept of strategy. Strategic Manage Rev 18(7):509–533CrossRef
Tozer J (2012) Leading through leaders: driving strategy, execution and change. Kogan Page, London
Truxillo D, Bauer T, Erdogan B (2016) Psychology and work: perspectives on industrial and organizational psychology. Routledge, New York
Vähätalo M, Kallio T (2015) Organising health services through modularity. Int J Oper Prod Manage 35(6):925–945CrossRef
Valentine S, Hollingworth D, Schultz P (2018) Data-based ethical decision making, lateral relations, and organizational commitment: building positive workplace connections through ethical operations. Empl Relat 40(6):946–963CrossRef
Wallach E (1983) Individuals and organizations: the cultural match. Train Dev J 37:29–36
Weiner Y (1988) Forms of value systems: a focus on organizational effectiveness and cultural change and maintenance. Acad Manage Rev 13(4):534–535
Watkins M (2013) What is organizational culture? And why should we care? Harv Bus Rev 91(5):2–4
Worthington R (2004) Ethical dichotomies and methods of seeking consent. Anaesthesia 59:525–527CrossRef
Worthington R, Rohrbaugh R (2011) Health policy and ethics: a critical examination of values from a global perspective. Radcliffe Publishing, London
Yoon S, Chio D, Park J (2007) Service orientation: Its impact on business performance in the medical service industry. Serv Ind J 27(4):371–388CrossRef
Metadaten
Titel
Impact of organizational culture and capabilities on employee commitment to ethical behavior in the healthcare sector
verfasst von
DonHee Lee
Publikationsdatum
07.11.2019
Verlag
Springer Berlin Heidelberg
Erschienen in
Service Business / Ausgabe 1/2020
Print ISSN: 1862-8516
Elektronische ISSN: 1862-8508
DOI
https://doi.org/10.1007/s11628-019-00410-8

Weitere Artikel der Ausgabe 1/2020

Service Business 1/2020 Zur Ausgabe

Empirical article

Service quality in blood donation: satisfaction, trust and loyalty

Empirical article

Team innovation in retail services: the role of ambidextrous leadership and team learning

Empirical article

Tourist expectations and perception of service providers: a Brazilian perspective

Empirical article

Flying on the clouds: how mobile applications enhance impulsive buying of low cost carriers

Theoretical article

“Untact”: a new customer service strategy in the digital age

Empirical article

Examining the influence of brand-based value congruity: do the values of the International Olympic Committee really matter?