nach oben

Journal of Business and Psychology

Erschienen in:

01.09.2012

Impact of Organizational Identification and Psychological Safety on Initial Perceptions of Coworker Trustworthiness

verfasst von: Christopher Jay Roussin, Sheila Simsarian Webber

Erschienen in: Journal of Business and Psychology | Ausgabe 3/2012

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config

KI-gestützte Suche

Aus

Abstract

Purpose

Initial trustworthiness perceptions serve as anchored reference points for subsequent trust perceptions and associated behavioral choices in organizations. Examining the relationship between the employee and the organization is an underexplored influence on such perceptions. This study is an investigation of how perceived psychological safety (PS) in the work environment and level of organizational identification (OI) influence initial perceptions of others’ trustworthiness.

Design/Methodology/Approach

Data were obtained through survey and scenario methods from a sample of high-potential managers (n = 155) during participation in a leadership development training course.

Findings

Results demonstrate that both disposition to trust and PS have positive relationships with initial perceptions of others’ trustworthiness. There is also a significant negative moderating effect of OI on the relationship between psychology safety and perceived trustworthiness. PS has a strong positive significant relationship with initial perceptions of others’ trustworthiness when OI is low. This relationship is non-significant when OI is high.

Implications

This study provides evidence that the relationship between the employee and the organization can influence individual perceptions of initial trustworthiness in others.

Originality/Value

Aspects of the relationship between the trustor and the organization have not previously been considered as influences on initial trustworthiness perceptions. PS, often investigated as a direct influence on learning and performance, has not been previously examined as a socialized influence on trustworthiness perceptions.

Vorheriger Artikel Job Autonomy as a Predictor of Mental Well-Being: The Moderating Role of Quality-Competitive Environment

Nächster Artikel Work–Family Balance, Well-Being, and Organizational Outcomes: Investigating Actual Versus Desired Work/Family Time Discrepancies

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

über 102.000 Bücher
über 537 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Finance + Banking
Management + Führung
Marketing + Vertrieb
Maschinenbau + Werkstoffe
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 340 Zeitschriften

aus folgenden Fachgebieten:

Bauwesen + Immobilien
Business IT + Informatik
Finance + Banking
Management + Führung
Marketing + Vertrieb
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Acker, J. (1990). Hierarchies, jobs, bodies: A theory of gendered organizations. Gender and Society, 4, 139–158.CrossRef

Aiken, L. S., & West, S. G. (1991). Multiple regression: Testing and interpreting interactions. Thousand Oaks: Sage.

Albert, S., & Whetten, D. A. (1985). Organizational identity. Research in Organizational Behavior, 7, 263–295.

Asch, S. E. (1946). Forming impressions of personality. Journal of Abnormal and Social Psychology, 41, 1230–1240.

Ashforth, B. E., Harrison, S. H., & Corley, K. G. (2008). Identification in organizations: An examination of four fundamental questions. Journal of Management, 34, 325–374.CrossRef

Ashforth, B. E., & Mael, F. (1989). Social identity theory and the organization. Academy of Management Review, 14(1), 20–39.

Baer, M., & Frese, M. (2003). Innovation is not enough: Climates for initiative and psychological safety, process innovations, and firm performance. Journal of Organizational Behavior, 24(1), 45–68.CrossRef

Barter, C., & Renold, E. (1999). The use of vignettes in qualitative research. In Social research update. Department of Sociology, University of Surrey, Guildford GU2 7XH, England. Issue 25, http://sru.soc.surrey.ac.uk/SRU25.html.

Bauer, D. J., & Curran, P. J. (2005). Probing interactions in fixed and multilevel regression: Inferential and graphical techniques. Multivariate Behavioral Research, 40, 373–400.CrossRef

Bstieler, L., & Hemmert, M. (2010). Increasing learning and time efficiency in interorganizational new product development teams. Journal of Product Innovation Management, 27(4), 485–499.CrossRef

Campbell, D. T., & Fiske, D. W. (1959). Convergent and discriminant validation by the multitrait–multimethod matrix. Psychological Bulletin, 56, 81–105.PubMedCrossRef

Carmeli, A., Brueller, D., & Dutton, J. (2009). Learning behaviours in the workplace: The role of high-quality interpersonal relationships and psychological safety. Systems Research & Behavioral Science, 26(1), 81–98.CrossRef

Cohen, J., Cohen, P., West, S. G., & Aiken, L. S. (2003). Applied multiple regression/correlation analysis for the behavioral sciences (3rd ed.). Hillsdale: Erlbaum.

Colquitt, J., Scott, B., & LePine, J. (2007). Trust, trustworthiness, and trust propensity: A meta-analytic test of their unique relationships with risk taking and job performance. Journal of Applied Psychology, 92(4), 909–927.PubMedCrossRef

Cook, K., Yamagishi, T., Cheshire, C., Cooper, R., Matsuda, M., & Mashima, R. (2005). Trust building via risk taking: A cross-societal experiment. Social Psychology Quarterly, 68(2), 121–142.CrossRef

Creed, W. E. D., & Miles, R. E. (1996). Trust in organizations: A conceptual framework linking organizational forms, managerial philosophies, and opportunity costs of controls. In R. M. Kramer & T. R. Tyler (Eds.), Trust in organizations: Frontiers of theory and research (pp. 51–67). Thousand Oaks, CA: Sage.

Crocker, J., Major, B., & Steele, C. (1998). Social stigma. In D. T. Gilbert, S. T. Fiske, & G. Lindzey (Eds.), The handbook of social psychology (Vol. 2, pp. 504–553). New York: McGraw-Hill.

Davis, A., & Rothstein, H. (2006). The effects of the perceived behavioral integrity of managers on employee attitudes: A meta-analysis. Journal of Business Ethics, 67(4), 407–419.CrossRef

Davis-Blake, A., & Pfeffer, J. (1989). Just a mirage: The search for dispositional effects in organizational research. Academy of Management Review, 14, 203–224.

Dirks, K. T., & Ferrin, D. L. (2002). Trust in leadership: Meta-analytic findings and implications for organizational research. Journal of Applied Psychology, 87, 611–628.PubMedCrossRef

Dirks, K. T., & Skarlicki, D. P. (2004). Trust in leaders: Existing research and emerging issues. In R. M. Kramer & K. S. Cook (Eds.), Trust and distrust in organizations: Dilemmas and approaches (pp. 21–40). New York: Russell Sage.

Dukerich, J. M., Kramer, R., & McLean Parks, J. (1998). The dark side of organizational identification. In D. A. Whetten & P. C. Godfrey (Eds.), Identity in organizations: Building theory through conversations (pp. 245–256). Thousand Oaks, CA: Sage.

Dutton, J. E., Dukerich, J. M., & Harquail, C. V. (1994). Organizational images and member identification. Administrative Science Quarterly, 39, 239–263.CrossRef

Edmondson, A. (1999). Psychological safety and learning behavior in work teams. Administrative Science Quarterly, 44(2), 350–383.CrossRef

Edmondson, A. (2002). The local and variegated nature of learning in organizations. Organization Science, 13, 128–146.CrossRef

Edmondson, A. (2003). Speaking up in the operating room: How team leaders promote learning in interdisciplinary action teams. Journal of Management Studies, 40, 1419–1452.CrossRef

Edmondson, A. (2004). Psychological safety, trust and learning: A group-level lens. In R. M. Kramer & K. Cook (Eds.), Trust and distrust in organizations: Dilemmas and approaches (pp. 239–272). New York: The Russell Sage Foundation.

Edmondson, A., & Woolley, A. (2003). Understanding outcomes of organizational learning interventions. In M. Easterby-Smith & M. Lyles (Eds.), International handbook on organizational learning and knowledge management. London: Blackwell.

Ellemers, N., De Gilder, D., & Haslam, S. (2004). Motivating individuals and groups at work—A social identity perspective on leadership and group performance. Academy of Management Review, 29(3), 459–478.

Elsbach, K. D. (2004). Managing images of trustworthiness in organizations. In R. M. Kramer & K. Cook (Eds.), Trust and distrust in organizations: Dilemmas and approaches (pp. 275–292). New York: The Russell Sage Foundation.

Elsbach, K., & Elofson, G. (2000). How the packaging of decision explanations affects perceptions of trustworthiness. Academy of Management Journal, 43(1), 80–89.CrossRef

Farris, G., Senner, E., & Butterfield, D. (1973). Trust, culture and organizational behavior. Industrial Relations, 12, 144–157.

Feldman, D. C. (1981). The multiple socialization of organization members. Academy of Management Review, 6, 309–318.CrossRef

Ferrin, D. L., Bligh, M. C., & Kohles, J. C. (2007). Can I trust you to trust me? A theory of trust, monitoring and cooperation in interpersonal and intergroup relationships. Group & Organization Management, 32, 465–499.CrossRef

Finch, J. (1987). The vignette technique in survey research. Sociology, 21, 105–114.CrossRef

Frey, F., & Tropp, L. (2006). Being seen as individuals versus as group members: Extending research on metaperception to intergroup contexts. Personality & Social Psychology Review, 10(3), 265–280.CrossRef

Gabarro, J. (1978). The development of trust, influence, and expectations. In A. G. Athos & J. J. Gabarro (Eds.), Interpersonal behavior: Communication and understanding in relationships (pp. 290–303). Englewood Cliffs, NJ: Prentice Hall.

Gergen, K. J. (1991). The saturated self: Dilemmas of identity in contemporary life. New York: Basic Books.

Gilbert, D. T. (1998). Ordinary personology. In Handbook of social psychology. Oxford: Oxford University Press.

Gilbert, D. T., & Malone, P. S. (1995). The correspondence bias. Psychological Bulletin, 117, 21–38.PubMedCrossRef

Gill, H., Boies, K., Finegan, J. E., & McNally, J. (2005). Antecedents of trust: Establishing a boundary condition for the relation between propensity to trust and intention to trust. Journal of Business and Psychology, 19(3), 287–302.CrossRef

Goffman, E. (1974). Frame analysis: An essay on the organization of experience. London: Harper and Row.

Hamilton, D. L., Grubb, P. D., Acorn, D. A., Trolier, T. K., & Carpenter, S. (1990). Attribution difficulty and memory for attribution-relevant information. Journal of Personality and Social Psychology, 59(5), 891–898.PubMedCrossRef

Harquail, C. V. (1998). Organizational identification and the “whole person”: Integrating affect, behavior, and cognition. In D. A. Whetten & P. C. Godfrey (Eds.), Identity in organizations: Building theory through conversations (pp. 223–231). Thousand Oaks, CA: Sage.

Haslam, S. A., Ryan, M. K., Postmes, T., Spears, R., Jetten, J., & Webley, P. (2006). Sticking to our guns: Social identity as a basis for the maintenance of commitment to faltering organizational projects. Journal of Organizational Behavior, 27, 607–628.CrossRef

Heider, F. (1958). The psychology of interpersonal relations. New York: Wiley.CrossRef

Hogg, M. A., & Hardie, E. A. (1992). Prototypicality, conformity and depersonalized attraction: A self-categorization analysis of group cohesiveness. British Journal of Social Psychology, 31, 41–56.CrossRef

Hogg, M. A., Hardie, E. A., & Reynolds, K. J. (1995). Prototypical similarity, self-categorization, and depersonalized attraction: A perspective on group cohesiveness. European Journal of Social Psychology, 25, 159–177.CrossRef

Hogg, M. A., & Terry, D. J. (2000). Social identity and self-categorization processes in organizational contexts. Academy of Management Review, 25, 121–140.

Holmes, J. G. (1991). Trust and the appraisal process in close relationships. In W. H. Jones & D. Perlman (Eds.), Advances in personal relationships (Vol. 2). London: Jessica Kingsley.

House, Shane, & Herold, (1996). Rumors of the death of dispositional research are vastly exaggerated. Academy of Management Review, 21, 203–224.

Johnson-George, C., & Swap, W. (1982). Measurement of specific interpersonal trust: Construction and validation of a scale to assess trust in a specific other. Journal of Personality and Social Psychology, 43(6), 1306–1317.CrossRef

Jokisaari, M., & Nurmi, J. (2009). Change in newcomers’ supervisor support and socialization outcomes after organizational entry. Academy of Management Journal, 52(3), 527–544.CrossRef

Jones, E. E., & Davis, K. E. (1965). From acts to dispositions: The attribution process in person perception. In L. Berkowitz (Ed.), Advances in experimental social psychology (Vol. 2, pp. 219–266). New York: Academic Press.

Jones, E. E., Farina, A., Hastorf, A. H., Markus, H., Miller, D. T., & Scott, R. A. (1984). Social stigma: The psychology of marked relationships. New York: Freeman.

Kahn, W. A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33(4), 692–724.CrossRef

Kark, R., & Carmeli, A. (2009). Alive and creating: The mediating role of vitality and aliveness in the relationship between psychological safety and creative work involvement. Journal of Organizational Behavior, 30(6), 785–804.CrossRef

Kelley, H. H. (1971). Attribution in social interaction. In E. E. Jones, D. E. Kanouse, H. H. Kelley, R. E. Nisbett, S. Valims, & B. Weiner (Eds.), Attribution: Perceiving the causes of behavior (pp. 1–26). Morristown, NJ: General Learning Press.

Kim, P. H., Dirks, K. T., Cooper, C. D., & Ferrin, D. L. (2006). When more blame is better than less: The implications of internal vs external attributions for the repair of trust after a competence- vs. integrity-based trust violation. Organizational Behavior and Human Decision Processes, 99, 49–65.CrossRef

Mallett, R., Wilson, T., & Gilbert, D. (2008). Expect the unexpected: Failure to anticipate similarities leads to an intergroup forecasting error. Journal of Personality and Social Psychology, 94(2), 265–277.PubMedCrossRef

March, J. G., & Olsen, J. P. (2005). The logic of appropriateness. In M. Rein, M. Moran, & R. E. Goodin (Eds.), The oxford handbook of public policy. Oxford: Oxford University Press.

Martin, J. (1990). Deconstructing organizational behavior taboos: The suppressions of gender conflict in organizations. Organization Science, 1, 339–359.CrossRef

Martin, J. (1994). The organization of exclusion: Institutionalization of sex inequality, gendered faculty jobs and gendered knowledge in organizational theory and research. Organization, 1, 401–431.CrossRef

Martin, J. (2000). Hidden gendered assumptions in mainstream organizational theory and research. Journal of Management Inquiry, 9, 207–216.CrossRef

Mayer, R. C., & Davis, J. H. (1999). The effect of the performance appraisal system on trust for management: A field quasi-experiment. Journal of Applied Psychology, 84, 123–136.CrossRef

Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integration model of organizational trust. Academy of Management Review, 20(3), 709–734.

Mayer, R., & Gavin, M. (2005). Trust in management and performance: Who minds the shop while the employees watch the boss? Academy of Management Journal, 48(5), 874–888.CrossRef

McAllister, D. J. (1995). Affect- and cognition-based trust as foundations for interpersonal cooperation in organizations. Academy of Management Journal, 38, 24–59.CrossRef

McKnight, D., Cummings, L., & Chervany, N. (1998). Initial trust formation in new organizational relationships. Academy of Management Review, 23(3), 473–490.

McLain, D., & Hackman, K. (1999). Trust, risk, and decision-making in organizational change. Public Administration Quarterly, 23(2), 152–176.

Meyerson, D. (1998). Feeling stressed and burned out: A feminist reading and re-visioning of stressed-based emotions within medicine and organization science. Organization Science, 9, 103–118.CrossRef

Meyerson, D., Weick, K. E., & Kramer, R. M. (1996). Swift trust and temporary groups. In R. M. Kramer & T. R. Tyler (Eds.), Trust in organizations: Frontiers of theory and research (pp. 166–195). Thousand Oaks, CA: Sage.CrossRef

Montes, S. D., & Zweig, D. (2009). Do promises matter? An exploration of the role of promises in psychological contract breach. Journal of Applied Psychology, 94, 1243–1260.PubMedCrossRef

O’Neill, O. A. (2009). Workplace expression of emotions and escalation of commitment. Journal of Applied Social Psychology, 39, 2396–2424.CrossRef

Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88, 879–903.PubMedCrossRef

Podsakoff, P. M., & Organ, D. W. (1986). Self-report in organizational research: problems and prospects. Journal of Management, 12(4), 531–544.CrossRef

Pratt, M. G. (1998). To be or not to be? Central questions in organizational identification. In D. A. Whetten & P. C. Godfrey (Eds.), Identity in organizations: Building theory through conversations (pp. 171–207). Thousand Oaks, CA: Sage.CrossRef

Preacher, K. J., Curran, P. J., & Bauer, D. J. (2006). Computational tools for probing interaction effects in multiple linear regression, multilevel modeling, and latent curve analysis. Journal of Educational and Behavioral Statistics, 31, 437–448.CrossRef

Quattrone, G. A. (1982). Over attribution and unit formation: When behavior engulfs the person. Journal of Personality and Social Psychology, 42, 593–607.CrossRef

Riantoputra, D. (2010). Know thyself: Examining factors that influence the activation of organizational identity concepts in top managers’ minds. Group & Organization Management, 35, 8–38.CrossRef

Richter, A. W., West, M. A., Van Dick, R., & Dawson, J. F. (2006). Boundary spanners’ identification, intergroup contact, and effective intergroup relations. Academy of Management Journal, 49, 1252–1269.CrossRef

Riketta, M. (2005). Organizational identification: A meta-analysis. Journal of Vocational Behavior, 66, 358–384.CrossRef

Robinson, S. L. (1996). Trust and breach of the psychological contract. Administrative Science Quarterly, 41, 574–599.CrossRef

Robinson, S., & Rousseau, D. (1994). Violating the psychological contract: not the exception but the norm. Journal of Organizational Behavior, 15(3), 245–259.CrossRef

Rotter, J. B. (1980). Interpersonal trust, trustworthiness, and gullibility. American Psychologist, 35, 1–7.CrossRef

Roussin, C. J. (2008). Increasing trust, psychological safety, and team performance through dyadic leadership discovery. Small Group Research, 39(2), 224–248.CrossRef

Schein, E. (1978). Career dynamics: Matching individuals and organizational needs. Reading, MA: Addison-Wesley.

Schein, E. (1985). Organizational culture and leadership. San Francisco, CA: Jossey-Bass.

Schein, E., & Bennis, W. (1965). Personal and organizational change through group methods. New York: Wiley.

Schoorman, F., Mayer, R., & Davis, J. (2007). An integrative model of organizational trust: Past, present, and future. Academy of Management Review, 32(2), 344–354.CrossRef

Seijts, G., & Yip, J. (2008). The effect of knowledge accumulation on support for workplace accommodation. Journal of Business and Psychology, 4(22), 311–321.CrossRef

Serva, M., & Fuller, M. (2004). The effects of trustworthiness perceptions on the formation of initial trust: Implications for MIS student teams. Journal of Information Systems Education, 15(4), 383–395.

Simons, T. (2002). Behavioral integrity: The perceived alignment between managers’ words and deeds as a research focus. Organization Science, 13(1), 18–35.CrossRef

Sluss, D., Klimchak, M., & Holmes, J. (2008). Perceived organizational support as a mediator between relational exchange and organizational identification. Journal of Vocational Behavior, 73(3), 457–464.CrossRef

Sparrowe, R. T., & Liden, R. C. (2005). Two routes to influence: Integrating leader-member exchange and network perspectives. Administrative Science Quarterly, 50, 505–535.

Stolte, J. F. (1994). The context of satisfying in vignette research. Journal of Social Psychology, 134, 727–733.CrossRef

Trope, Y. (1986). Identification and inferential processes in dispositional attribution. Psychological Review, 93, 239–257.CrossRef

Ullrich, J., van Dick, R., & Christ, O. (2009). Substitutes for procedural fairness: Prototypical leaders are endorsed whether they are fair or not. Journal of Applied Psychology, 94, 235–244.PubMedCrossRef

Walumbwa, F. O., & Schaubroeck, J. (2009). Leader personality traits and employee voice behavior: Mediating roles of ethical leadership and work group psychological safety. Journal of Applied Psychology, 94(5), 1275–1286.PubMedCrossRef

Webber, S. S. (2008). Development of cognitive and affective trust in teams: A longitudinal study. Small Group Research, 39(6), 746–769.CrossRef

Titel: Impact of Organizational Identification and Psychological Safety on Initial Perceptions of Coworker Trustworthiness
verfasst von: Christopher Jay Roussin
Sheila Simsarian Webber
Publikationsdatum: 01.09.2012
Verlag: Springer US
Erschienen in: Journal of Business and Psychology / Ausgabe 3/2012
Print ISSN: 0889-3268
Elektronische ISSN: 1573-353X
DOI: https://doi.org/10.1007/s10869-011-9245-2

Springer Professional

Abstract

Purpose

Design/Methodology/Approach

Findings

Implications

Originality/Value

Bitte loggen Sie sich ein, um Zugang zu Ihrer Lizenz zu erhalten.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Springer Professional "Wirtschaft"

Weitere Artikel der Ausgabe 3/2012

Demographic Question Placement: Effect on Item Response Rates and Means of a Veterans Health Administration Survey

The Relationship Between Dysfunctional Interpersonal Tendencies, Derailment Potential Behavior, and Turnover

Supervisor Workplace Stress and Abusive Supervision: The Buffering Effect of Exercise

Job Autonomy as a Predictor of Mental Well-Being: The Moderating Role of Quality-Competitive Environment

Corporate Social Responsibility, Applicants’ Individual Traits, and Organizational Attraction: A Person–Organization Fit Perspective

Work–Family Balance, Well-Being, and Organizational Outcomes: Investigating Actual Versus Desired Work/Family Time Discrepancies