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Erschienen in:
2017 | OriginalPaper | Buchkapitel
11. Impacted Occupations
verfasst von : Michael Naylor
Erschienen in: Insurance Transformed
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Abstract
This chapter explores the impact of the looming transformation on insurance occupations. There is a particular focus on the impact on insurance advisers and brokers. This chapter explores the concepts which advisers who aim to survive need to understand. Naylor argues that there are a range of activities which humans will continue to do better than software, and advisers who focus on these will thrive and expand their income, while providing a superior level of service to more customers. A number of recommendations are offered.