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Erschienen in:
2011 | OriginalPaper | Buchkapitel
Implementation of Electronic Workflow Systems in Higher Education Institutions: Issues and Challenges
verfasst von : K. S. Cheung
Erschienen in: Advanced Research on Electronic Commerce, Web Application, and Communication
Verlag: Springer Berlin Heidelberg
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To different extents, electronic workflow systems have been widely used in higher education institutions for administering the daily and routine operations. Whilst workflow automation is advocated for streamlining business processes, there are technical limitations as well as management constraints, especially on process review and re-engineering. During the process review, a big challenge is to make sure that the system would not only meet the business requirements but also improve the process flow. It is important for one to retain the legacy stature while coping with the changes in workflow, but taking into consideration of the needs to accommodate managerial constraints. This paper investigates the issues and challenges in implementing electronic workflow systems in higher education institutions. Different approaches to the process review, workflow design and re-design are discussed.