To different extents, electronic workflow systems have been widely used in higher education institutions for administering the daily and routine operations. Whilst workflow automation is advocated for streamlining business processes, there are technical limitations as well as management constraints, especially on process review and re-engineering. During the process review, a big challenge is to make sure that the system would not only meet the business requirements but also improve the process flow. It is important for one to retain the legacy stature while coping with the changes in workflow, but taking into consideration of the needs to accommodate managerial constraints. This paper investigates the issues and challenges in implementing electronic workflow systems in higher education institutions. Different approaches to the process review, workflow design and re-design are discussed.
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- Implementation of Electronic Workflow Systems in Higher Education Institutions: Issues and Challenges
K. S. Cheung
- Springer Berlin Heidelberg
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