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Computer Supported Cooperative Work (CSCW)
Erschienen in: Computer Supported Cooperative Work (CSCW) 3-6/2018

08.05.2018

In Search for the Perfect Pathway: Supporting Knowledge Work of Welfare Workers

verfasst von: Nina Boulus-Rødje

Erschienen in: Computer Supported Cooperative Work (CSCW) | Ausgabe 3-6/2018

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Abstract

This paper investigates the collaborative practices and computational artifacts that welfare workers use in a public welfare agency. Specifically, the paper focuses on caseworkers’ knowledge practices related to assessing unemployed citizens and identifying ‘perfect’ pathways. I draw upon an ongoing ethnographic study, carried out in one of the largest municipal jobcentres in Denmark. Findings from this research point out that existing computational artifacts support compliance with welfare policy, while limited support is provided to caseworkers in helping citizens obtain an employment. The contribution of the paper is three-folded: 1) identifying fundamental characteristics of the caseworkers’ knowledge work entailed in assessing unemployed citizens and identifying appropriate pathways, 2) examining the conditions surrounding these knowledge practices, and 3) discussing implications for the design of computational artifacts that better support local knowledge practices. While maintaining support to policy compliance, I argue that computational artifacts can also support ‘data-driven knowledge’, meaning the creation of knowledge that is based on data collected from the wide range of cases of unemployed.
Vorheriger Artikel From Work to Life and Back Again: Examining the Digitally-Mediated Work/Life Practices of a Group of Knowledge Workers
Nächster Artikel Of Embodied Action and Sensors: Knowledge and Expertise Sharing in Industrial Set-Up

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Fußnoten
1
Flexjob is a scheme wherein citizens work a reduced number of hours/at reduced capacity, and the employer is compensated by the municipality. Resources and Development may be assigned to a citizen for a period of 1 to 5 years, to determine the citizen’s ability to work.
 
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Metadaten
Titel
In Search for the Perfect Pathway: Supporting Knowledge Work of Welfare Workers
verfasst von
Nina Boulus-Rødje
Publikationsdatum
08.05.2018
Verlag
Springer Netherlands
Erschienen in
Computer Supported Cooperative Work (CSCW) / Ausgabe 3-6/2018
Print ISSN: 0925-9724
Elektronische ISSN: 1573-7551
DOI
https://doi.org/10.1007/s10606-018-9318-0

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