Inclusivity Considerations for Fully Autonomous Vehicle User Interfaces

Autonomous vehicles could become an important part of the mobility solution for members of society previously excluded from driving. This paper presents the results of an interview study on users’ needs and expectations of fully autonomous vehicles, and specifically on the inclusivity considerations that emerged. Six drivers and two individuals that are currently excluded from driving participated in this study. The main finding was that conventional multimodal interfaces would indeed enable a broader range of users to operate these vehicles. However, fundamental considerations such as the accessibility of displays and easy ingress/egress were of equal importance. We hope the emerging recommendations would form part of an inclusive set of user requirements to be taken into account by industry and academia when designing fully autonomous vehicle user interfaces.