nach oben

Erschienen in:

2017 | OriginalPaper | Buchkapitel

Individuals’ Motivations to Adopt Smart Technologies for Tourism - Discrepancy Between Initial and Post Adoption

verfasst von : Yongda Li

Erschienen in: Distributed, Ambient and Pervasive Interactions

Verlag: Springer International Publishing

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config

KI-gestützte Suche

Aus

Abstract

This study examines individuals’ motivations to adopt smart technologies for tourism. We employed a case study using a qualitative approach. The results demonstrate that the factors influencing individuals’ initial and post adoption differ significantly. For initial use, intrinsic motivation to know was the most important factor. Introjected regulation was the next most influential factor. Capacity-efforts belief was the most powerful amotivational factor hindering initial adoption. For the post adoption of a smart technology, the results indicates that individuals’ extrinsic motivation (external regulation) was most influential, followed by intrinsic motivations (i.e., intrinsic motivation to know and intrinsic motivation toward accomplishments), which are also vital in predicting post adoption. The results suggest that users valued pleasure and satisfaction from exploring and learning to use a new technology and users were most concerned about practicality in the prolonged use. This research is a starting point for academia and industry to analyze individuals’ diverse motivations regarding smart technology.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

über 102.000 Bücher
über 537 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Finance + Banking
Management + Führung
Marketing + Vertrieb
Maschinenbau + Werkstoffe
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 390 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Maschinenbau + Werkstoffe

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 340 Zeitschriften

aus folgenden Fachgebieten:

Bauwesen + Immobilien
Business IT + Informatik
Finance + Banking
Management + Führung
Marketing + Vertrieb
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Vorheriges Kapitel Social Impact of Enhanced Gaze Presentation Using Head Mounted Projection

Nächstes Kapitel Usability Evaluation and Redesign of an IoE Portal

Albino, V., Berardi, U., Dangelico, R.M.: Smart cities: definitions, dimensions, performance, and initiatives. J. Urban Technol. 22(1), 3–21 (2015). doi:10.1080/10630732.2014.942092 CrossRef

Berlyne, D.E.: Aesthetics and Psychobiology, p. 336. Appleton-Century-Crofts, New York (1971)

Boes, K., Buhalis, D., Inversini, A.: Conceptualising smart tourism destination dimensions. In: Tussyadiah, I., Inversini, A. (eds.) Information and Communication Technologies in Tourism 2015, pp. 391–403. Springer, Cham (2015). doi:10.1007/978-3-319-14343-9_29 CrossRef

Bowen, G.A.: Document analysis as a qualitative research method. Qual. Res. J. 9(2), 27–40 (2009). doi:10.3316/QRJ0902027 CrossRef

Bhattacherjee, A.: Understanding information systems continuance: an expectation confirmation model. MIS Q. 15(3), 351–370 (2001). doi:10.2307/3250921 MathSciNetCrossRef

Bradshaw, J.M.: Software Agents. American Association for Artificial Intelligence, Menlo Park (1997)

Brophy, J.: Socializing students’ motivation to learn. In: Maher, M.L., Kleiber, D.A. (eds.) Advances in Motivation and Achievements, vol. 5, pp. 181–210. JAI Press, Greenwich (1987)

Buhalis, D., Amaranggana, A.: Smart tourism destinations. In: Xiang, Z., Tussyadiah, I. (eds.) Information and Communication Technologies in Tourism 2014, pp. 553–564. Springer, Cham (2013). doi:10.1007/978-3-319-03973-2_40 CrossRef

Csikszentmihalyi, M.: Beyond Boredom and Anxiety. Jossey-Bass, San Francisco (1975)

10.

Csikszentmihalyi, M.: Intrinsic rewards and emergent motivation. In: Lepper, M.R., Greene, D. (eds.) The Hidden Costs of Reward: New Perspectives on the Psychology of Human Motivation, pp. 205–216. Wiley, New York (1978)

11.

Debnath, A., Haque, M., Chin, H., Yuen, B.: Sustainable urban transport: smart technology initiatives in Singapore. Transp. Res. Rec. J. Transp. Res. Board, no. 2243, 38–45 (2011). doi:10.3141/2243-05 CrossRef

12.

Deci, E.L., Ryan, R.M.: Intrinsic Motivation. Wiley, New York (1975)CrossRef

13.

Deci, E.L., Ryan, R.M.: The empirical exploration of intrinsic motivational processes. Adv. Exp. Soc. Psychol. 13, 39–80 (1980). doi:10.1016/S0065-2601(08)60130-6 CrossRef

14.

Deci, E.L., Ryan, R.M.: Intrinsic Motivation and Self-determination in Human Behavior. Plenum Press, New York (1985)CrossRef

15.

Dillon, A., Morris, M.: User acceptance of information technology: theories and models. Ann. Rev. Inf. Sci. Technol. 14(4), 3–32 (1996). Information Today, Medford, NJ

16.

Dweck, C.S., Leggett, E.L.: A social-cognitive approach to motivation and personality. Psychol. Rev. 95(2), 256 (1988). doi:10.1037/0033-295X.95.2.256 CrossRef

17.

Emmons, R.A.: Levels and domains in personality: an introduction. J. Pers. 63(3), 341–364 (1995). doi:10.1111/j.1467-6494.1995.tb00499.x CrossRef

18.

Fu, Y., Zheng, X.: China smart tourism development status and countermeasures. 我国智慧旅游的发展现状及对策研究. Dev. Res., no. 4, 62–65 (2013). doi:10.13483/j.cnki.kfyj.2013.04.034

19.

Goddard, N.D.R., Kemp, R.M.J., Lane, R.: An overview of smart technology. Packaging Technol. Sci. 10(3), 129–143 (1997). doi:10.1002/(SICI)1099-1522(19970501/30)10:3<129:AID-PTS393>3.0.CO;2-C CrossRef

20.

Gretzel, U.: Intelligent systems in tourism: a social science perspective. Ann. Tourism Res. 38(3), 757–779 (2011). doi:10.1016/j.annals.2011.04.014 CrossRef

21.

Gretzel, U., Sigala, M., Xiang, Z., Koo, C.: Smart tourism: foundations and developments. Electron Markets 25, 179–188 (2015). doi:10.1007/s12525-015-0196-8 CrossRef

22.

Guay, F., Blais, M.R., Vallerand, R.J., Pelletier, L.G.: The global motivation scale. Unpublished manuscript. Université duq Uébec aMontréal (1999)

23.

Guo, Y., Liu, H., Chai, Y.: The embedding convergence of smart cities and tourism Internet of Things in China: an advance perspective. Adv. Hospitality Tourism Res. (AHTR) 2(1), 54–69 (2014)

24.

Gupta, S., Vajic, M.: The contextual and dialectical nature of experiences. In: Fitzsimmons, J.A., Fitzsimmons, M.J. (eds.) New Service Development: Creating Memorable Experiences, pp. 33–51. Sage, Thousand Oaks (2000)CrossRef

25.

Harrison, C., Eckman, B., Hamilton, R., Hartswick, P., Kalagnanam, J., Paraszczak, J., Williams, P.: Foundations for smarter cities. IBM J. Res. Dev. 54(4), 1–16 (2010). doi:10.1147/JRD.2010.2048257 CrossRef

26.

Harter, S.: A new self-report scale of intrinsic versus extrinsic orientation in the classroom: motivational and informational components. Dev. Psychol. 17(3), 300 (1981). doi:10.1037/0012-1649.17.3.300 CrossRef

27.

Hauttekeete, L., Stragier, J., Haerick, W., De Marez, L.: Smart, smarter, smartest… the consumer meets the smart electrical grid. In: 2010 9th Conference on Telecommunications Internet and Media Techno Economics (CTTE), pp. 1–6. IEEE (2010). doi:10.1109/CTTE.2010.5557717

28.

Huang, C., Li, Y.: In the 12th five-year plan, the system research of smarter tourism under the background of smarter cities. “十二五”期间“智慧城市”背景下的“智慧旅游”体系研究. In: Proceedings of Annual Conference of Tourism Tribune, pp. 55–68 (2011)

29.

Hunter, W.C., Chung, N., Gretzel, U., Koo, C.: Constructivist research in smart tourism. Asia Pac. J. Inf. Syst. 25(1), 105–120 (2015)

30.

Jasperson, J.S., Carter, P.E., Zmud, R.W.: A comprehensive conceptualization of post-adoptive behaviors associated with information technology enabled work systems. MIS Q. 29(3), 525–557 (2005)CrossRef

31.

Kagan, J.: Motives and development. J. Pers. Soc. Psychol. 22(1), 5 (1972)MathSciNetCrossRef

32.

Kitchin, R.: Getting smarter about smart cities: improving data privacy and data security. Data Protection Unit, Department of the Taoiseach, Dublin, Ireland (2016)

33.

Koestner, R., Losier, G.F., Vallerand, R.J., Carducci, D.: Identified and introjected forms of political internalization: extending self-determination theory. J. Pers. Soc. Psychol. 70(5), 1025 (1996). doi:10.1037/0022-3514.70.5.1025 CrossRef

34.

Leahy, M., Davis, N., Lewin, C., Charania, A., Nordin, H., Orlic, D., Butler, D., Lopez-Fernandez, O.: Smart partnerships to increase equity in education. Educ. Technol. Soc. 19(3), 84–98 (2016)

35.

Lepper, M.R., Greene, D., Nisbett, R.E.: Undermining children’s intrinsic interest with extrinsic reward: a test of the “over justification” hypothesis. J. Pers. Soc. Psychol. 28(1), 129 (1973). doi:10.1037/h0035519 CrossRef

36.

Li, D., Jia, Z., Wang, J., Chen, X.: Smart tourism management and intelligent recommendation technology. 智慧旅游管理与智能推荐技术. China Manage. Informationization 7, 80–81 (2013)

37.

Li, Y., Hu, C., Huang, C., Duan, L.: The concept of mart tourism under the context of tourism information service. 旅游信息服务视阈下的智慧旅游概念探讨. Tourism Tribune 29(5), 106–107 (2014). doi:10.3969/j.issn.1002-5006.2014.05.0111

38.

Limayem, M., Hirt, S.G., Cheung, C.M.K.: How habit limits the predictive power of intention: the case of information systems continuance. MIS Q. 31(4), 705–737 (2007)CrossRef

39.

Liu, J., Fan, Y.: The form, value and development trend of intelligent tourism. 智慧旅游的构成、价值与发展趋势. Chonqing Soc. Sci. 10, 121–124 (2011)

40.

Lloyd, J., Barenblatt, L.: Intrinsic intellectuality: its relations to social class, intelligence, and achievement. J. Pers. Soc. Psychol. 46(3), 646 (1984). doi:10.1037/0022-3514.46.3.646 CrossRef

41.

Lowry, P.B., Gaskin, J., Moody, G.D.: Proposing the multi-motive information systems continuance model (MISC) to better explain end-user system evaluations and continuance intentions. J. Assoc. Inf. Syst. 16(7), 515–579 (2015)

42.

Ma, Y., Liu, J.: The enormous prospects of the smart tourism applications. 智慧旅游应用前景巨大. China Tourism News, p. 13 (2011)

43.

Mack, N., Woodsong, C., MacQueen, K.M., Guest, G., Namey, E.: Qualitative research methods: a data collector’s field guide. Family Health International (FHI), North Carolina, USA (2005)

44.

Maruping, L.M., Magni, M.: What’s the weather like? The effect of team learning climate, empowerment climate, and gender on individuals’ technology exploration and use. J. Manage. Inf. Syst. 29(1), 79–114 (2012). doi:10.2753/MIS0742-1222290103 CrossRef

45.

Maslow, A.H., Frager, R., Cox, R.: Motivation and Personality. Fadiman, J., McReynolds, C. (eds.) vol. 2, pp. 1887–1904, Harper & Row, New York (1970)

46.

Mennicken, S., Huang, E.M.: Hacking the natural habitat: an in-the-wild study of smart homes, their development, and the people who live in them. In: Kay, J., Lukowicz, P., Tokuda, H., Olivier, P., Krüger, A. (eds.) Pervasive 2012. LNCS, vol. 7319, pp. 143–160. Springer, Heidelberg (2012). doi:10.1007/978-3-642-31205-2_10 CrossRef

47.

Molz, J.G.: Travel Connections: Tourism, Technology and Togetherness in a Mobile World, p. 532. Routledge, New York (2012)

48.

Neuhofer, B., Buhalis, D., Ladkin, A.: Smart technologies for personalized experiences: a case study in the hospitality domain. Electron Markets 25, 243–254 (2015). doi:10.1007/s12525-015-0182-1 CrossRef

49.

Nicholls, J.G.: Achievement motivation: conceptions of ability, subjective experience, task choice, and performance. Psychol. Rev. 91, 328–346 (1984). doi:10.1037/0033-295X.91.3.328 CrossRef

50.

Nicoll, D.: Taxonomy of information intensive products. The University of Edinburgh Management School, Edinburgh (Working Paper) (1999)

51.

Pelletier, L.G., Tuson, K.M., Green-Demers, I., Noels, K., Beaton, A.M.: Why are you doing things for the environment? The motivation toward the environment scale (mtes) 1. J. Appl. Soc. Psychol. 28(5), 437–468 (1998). doi:10.1111/j.1559-1816.1998.tb01714.x CrossRef

52.

Poole, S., Simon, M.: Technological trends, product design and the environment. Des. Stud. 18(3), 237–248 (1997). doi:10.1016/S0142-694X(97)00003-3 CrossRef

53.

Rhiu, I., Ahn, S.H., Park, D., Kim, W., Yun, M.H.: An analysis of user experience of smartphone based on product smartness utilizing social media data. In: Proceedings of the Human Factors and Ergonomics Society Annual Meeting, vol. 60, no. 1, pp. 1198–1199. SAGE Publications (2016)

54.

Rijsdijk, S.A., Hultink, E.J.: How today’s consumers perceive tomorrow’s smart products. J. Prod. Innov. Manag. 26(1), 24–42 (2009). doi:10.1111/j.1540-5885.2009.00332.x CrossRef

55.

Ryan, R.M., Deci, E.L.: Intrinsic and extrinsic motivations: classic definitions and new directions. Contemp. Educ. Psychol. 25(1), 54–67 (2000). doi:10.1006/ceps.1999.1020 CrossRef

56.

Seligman, M.E.: Helplessness: On Depression, Development, and Death. W H Freeman/Times Books/Henry Holt and Co, New York (1975)

57.

Sheen, M.R., MacBryde, J.C.: The importance of complementary assets in the development of smart technology. Technovation 15(2), 99–109 (1995). doi:10.1016/0166-4972(95)96613-X CrossRef

58.

Shi, Y.: The next generation of communications technology in the era of economic experience: smart tourism application. 体验经济时代下新一代通信技术在智慧旅游中的应用. Technol. Horiz. 9, 180–193 (2013)

59.

Shim, J.P., Dekleva, S., Guo, C., Mittleman, D.: Twitter, Google, iPhone/iPad, and Facebook (TGIF) and smart technology environments: How well do educators communicate with students via TGIF? Commun. Assoc. Inf. Syst. 29(35), 657–672 (2011)

60.

Skinner, E.A.: Perceived Control, Motivation, and Coping, vol. 8. Sage Publications, Thousand Oaks (1995)CrossRef

61.

Small, M.L.: ‘How many cases do I need?’: on science and the logic of case selection in field-based research. Ethnography 10(5), 6–38 (2009)

62.

Stewart, D., Greendemers, I., Pelletier, L.G., Tuson, K.: Is helplessness a dimension of environmental amotivation-new developments in the amotivation towards the environment scale. In: Canadian Psychology-psychologie Canadienne, vol. 36, no. 2, p. 115. Canadian Psychol Assoc, Canada (1995)

63.

Taherdoost, H., Masrom, M.: An examination of smart card technology acceptance using adoption model. In: Proceedings of the ITI 2009 31st International Conference on Information Technology Interfaces 2009, pp. 329–334. IEEE (2009). doi:10.1109/ITI.2009.5196103

64.

Tang, H.: Smart tourism and informationization. “智慧旅游”与信息化. China Tourism News, no. 11 (2012)

65.

Tu, Q.H., Liu, A.L.: Framework of smart tourism research and related progress in China. In: International Conference on Management and Engineering (CME 2014), pp. 140–146. DEStech Publications, Inc. (2014)

66.

Uskov, V., Lyamin, A., Lisitsyna, L., Sekar, B.: Smart e-Learning as a student-centered biotechnical system. In: Vincenti, G., Bucciero, A., Vaz de Carvalho, C. (eds.) eLEOT 2014. LNICSSITE, vol. 138, pp. 167–175. Springer, Cham (2014). doi:10.1007/978-3-319-13293-8_21 CrossRef

67.

Vallerand, R.J.: Toward a hierarchical model of intrinsic and extrinsic motivation. Adv. Exp. Soc. Psychol. 29, 271–360 (1997). doi:10.1016/S0065-2601(08)60019-2 CrossRef

68.

Vallerand, R.J.: Intrinsic and extrinsic motivation in sport and physical activity. In: Handbook of Sport Psychology, vol. 3, pp. 59–83 (2007)CrossRef

69.

Vallerand, R.J., Blais, M.R., Brière, N.M., Pelletier, L.G.: Construction et validation de l’échelle de motivation en éducation (EME). Can. J. Behav. Sci. 21(3), 323 (1989). doi:10.1037/h0079855 CrossRef

70.

Vallerand, R.J., Pelletier, L.G., Blais, M.R., Briere, N.M., Senecal, C., Vallieres, E.F.: The academic motivation scale: a measure of intrinsic, extrinsic, and amotivation in education. Educ. Psychol. Measur. 52(4), 1003–1017 (1992)CrossRef

71.

Vallerand, R.J., Pelletier, L.G., Blais, M.R., Briere, N.M., Senecal, C., Vallieres, E.F.: On the assessment of intrinsic, extrinsic, and amotivation in education: evidence on the concurrent and construct validity of the academic motivation scale. Educ. Psychol. Measur. 53(1), 159–172 (1993)CrossRef

72.

Vasavada, M., Padhiyar, Y.J.: “Smart tourism”: growth for tomorrow. J. Res. 1(12), 55–61 (2016)

73.

Venkatesh, V., Davis, F.D.: A theoretical extension of the technology acceptance model: four longitudinal field studies. Manage. Sci. 46(2), 186–204 (2000). doi:10.1287/mnsc.46.2.186.11926 CrossRef

74.

Wang, H., Jin, T., Zhou, B., Shui, K.R., Zhou, M.: Smart Tourism. 智慧旅游, pp. 10–12. Tsinghua University Press, Beijing (2012)

75.

White, R.W.: Motivation reconsidered. Psychol. Rev. 66, 297–333 (1959). doi:10.1037/h0040934 CrossRef

76.

Worden, K., Bullough, W.A., Haywood, J. (eds.): Smart Technologies. World Scientific, Singapore (2003)

77.

Yan, M.: Smart tourism and its development: taking Nanjing as an example. 智慧旅游及其发展—以江苏省南京市为例. Chin. Econ. Bus. Herald 20, 75–77 (2012)

78.

Yao, G.: Analysis of smart tourism construction framework. “智慧旅游”的建设框架探析. Nanjing University of Posts and Telecommunications (The Social Sciences Edition), vol. 14, no. 2, pp. 5–9 (2012)

79.

Yen, H.R., Hu, P.J.H., Hsu, S.H.Y., Li, E.Y.: A multilevel approach to examine employees’ loyal use of ERP systems in organizations. J. Manage. Inf. Syst. 32(4), 144–178 (2015). doi:10.1080/07421222.2015.1138373 CrossRef

80.

Zhang, L.Y., Li, N., Liu, M.: On the basic concept of smarter tourism and its theoretical system. 智慧旅游的基本概念与理论体系. Tourism Tribune 5, 66–73 (2012)

81.

Zhang, S., Zhao, J., Tan, W.: Extending TAM for online learning systems: an intrinsic motivation perspective. Tsinghua Sci. Technol. 13(3), 312–317 (2008). doi:10.1016/S1007-0214(08)70050-6 CrossRef

82.

Zuckerman, M.: Sensation Seeking: Beyond the Optimal Level of Arousal. L. Erlbaum Associates, Hillsdale (1979)

Titel: Individuals’ Motivations to Adopt Smart Technologies for Tourism - Discrepancy Between Initial and Post Adoption
verfasst von: Yongda Li
Verlag: Springer International Publishing
Buch: Distributed, Ambient and Pervasive Interactions
Print ISBN: 978-3-319-58696-0

Electronic ISBN: 978-3-319-58697-7

Copyright-Jahr: 2017
DOI: https://doi.org/10.1007/978-3-319-58697-7_6

Neuer Inhalt

Bildnachweise

VDI-Icon, Profil Icon, inhalt2, Springer Professional Modul/© Springer Fachmedien Wiesbaden GmbH, Nachhaltigkeitsaward Key Visual/© Cometis AG/Global ESG Monitor | Daniel Rupp | Generiert mit KI, Search Icon, Banner Hanser, Interview Entropie Bild 1/© Bernhard Weßling, Joerg Schweinsberg/© Datacore Software, Smart Factory Symbolbild/© TensorSpark | Generated with AI | Getty Images, Zeitschrift Wissensmanagement Cover, PatentFit-Logo/© Springer Fachmedien Wiesbaden GmbH, Sustainibility Finance/© Robert Kneschke / stock.adobe.com / Springer Fachmedien Wiesbaden GmbH, Zukunftswerkstatt Sales Excellence 2024/© AndreyPopov / Getty Images / iStock, 2023_Antrieb/© supervisuell

Springer Professional

Abstract

Bitte loggen Sie sich ein, um Zugang zu Ihrer Lizenz zu erhalten.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Springer Professional "Technik"

Springer Professional "Wirtschaft"

Neuer Inhalt

Bitte loggen Sie sich ein, um Zugang zu Ihrer Lizenz zu erhalten.

Bitte loggen Sie sich ein, um Zugang zu Ihrer Lizenz zu erhalten.