Information and knowledge management in online rich presence services

Excerpt

Nowadays many information technology services are moving towards online via ubiquitous networks, computing and information at unlimited speed anytime and anywhere with different kinds of technical platforms, especially in Web 2.0. In general, presence information expresses user willingness and ability to communicate with other users across a set of services for real-time communications. Web 2.0 uses the Web as a platform for embracing the interconnectivity and interactivity of Web-delivered content among different online users and communities, which have recently been assumed by the technology of services computing such as Web services. Web services are based on a set of XML standards such as Universal Description, Discovery and Integration (UDDI), Web Services Description Language (WSDL), Simple Object Access Protocol (SOAP), Business Process Execution Language for Web Services (BPEL4WS), and etc. The rapid development of Web 2.0 for massive social network collaboration facilitates the “rich presence services” to expose information and knowledge gathered through online social networks which assists intelligent decision making and analysis. …