Ausgabe 1/2023
Inhalt (6 Artikel)
A framework for implementing robotic process automation projects
Lukas-Valentin Herm, Christian Janiesch, Alexander Helm, Florian Imgrund, Adrian Hofmann, Axel Winkelmann
How can I help you? Design principles for task-oriented speech dialog systems in customer service
Thuy Duong Oesterreich, Eduard Anton, Julian Schuir, Alexander Brehm, Frank Teuteberg
Towards a lightweight framework for service management evaluation in SMEs
Daniela Patricia Feversani, Valeria De Castro, Esperanza Marcos, Mario G. Piattini, María Luz Martín-Peña
Moving beyond cyber security awareness and training to engendering security knowledge sharing
Saad Alahmari, Karen Renaud, Inah Omoronyia
Self-service business intelligence and analytics application scenarios: A taxonomy for differentiation
Jens Passlick, Lukas Grützner, Michael Schulz, Michael H. Breitner
Beyond descriptive taxonomies in data analytics: a systematic evaluation approach for data-driven method pipelines
Patrick Zschech