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Information Systems and e-Business Management

Ausgabe 1/2023

Inhalt (6 Artikel)

Open Access Original Article

A framework for implementing robotic process automation projects

Lukas-Valentin Herm, Christian Janiesch, Alexander Helm, Florian Imgrund, Adrian Hofmann, Axel Winkelmann

Open Access Original Article

How can I help you? Design principles for task-oriented speech dialog systems in customer service

Thuy Duong Oesterreich, Eduard Anton, Julian Schuir, Alexander Brehm, Frank Teuteberg

Open Access Original Article

Towards a lightweight framework for service management evaluation in SMEs

Daniela Patricia Feversani, Valeria De Castro, Esperanza Marcos, Mario G. Piattini, María Luz Martín-Peña

Original Article

Moving beyond cyber security awareness and training to engendering security knowledge sharing

Saad Alahmari, Karen Renaud, Inah Omoronyia

Open Access Original Article

Self-service business intelligence and analytics application scenarios: A taxonomy for differentiation

Jens Passlick, Lukas Grützner, Michael Schulz, Michael H. Breitner