Skip to main content
Erschienen in: Service Business 2/2015

01.06.2015 | Empirical article

Innovation management capabilities in rural and urban knowledge intensive business services: empirical evidence

verfasst von: Cristina Fernandes, João J. Ferreira, Carla S. Marques

Erschienen in: Service Business | Ausgabe 2/2015

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

The purpose of this research involves describing and modelling the innovation management capabilities in effect at knowledge intensive business services (KIBS) firms in addition to identifying the profile of entrepreneurs when classified by location (urban vs. rural) dimensions. Our results show that KIBS innovation capabilities differ according to their location. They also demonstrate that, from the set of dimensions studied, strategy, learning and network were the dimensions that best explained KIBS innovation capabilities by location. Hence, strategy associated factors are the most important with regard to innovation activities ongoing at rural KIBS while the corresponding activities at urban KIBS are driven by factors associated with learning and networking. The study also provides recommendations for entrepreneurs seeking to refine their innovation capabilities.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Literatur
Zurück zum Zitat Abernathy WJ, Utterback JM (1978) Patterns of industrial innovation. Technol Rev 80(7):40–47 Abernathy WJ, Utterback JM (1978) Patterns of industrial innovation. Technol Rev 80(7):40–47
Zurück zum Zitat Acs ZJ (2002) Innovations and growth of cities. Edward Elgar Publishing, Cheltenham Acs ZJ (2002) Innovations and growth of cities. Edward Elgar Publishing, Cheltenham
Zurück zum Zitat Amabile T, Conti R, Coon H, Lazenby J, Herron M (1996) Assessing the work environment for creativity. Acad Manag J 39(5):1154–1184 Amabile T, Conti R, Coon H, Lazenby J, Herron M (1996) Assessing the work environment for creativity. Acad Manag J 39(5):1154–1184
Zurück zum Zitat Arvanitis S (2002) Explaining innovative activity in service industries: micro data evidence for Switzerland. ETH Zurich working papers no. 56 Arvanitis S (2002) Explaining innovative activity in service industries: micro data evidence for Switzerland. ETH Zurich working papers no. 56
Zurück zum Zitat Aslesen H, Isaksen A (2007) Knowledge intensive business services and urban industrial development. Serv Ind J 27(3):321–338 Aslesen H, Isaksen A (2007) Knowledge intensive business services and urban industrial development. Serv Ind J 27(3):321–338
Zurück zum Zitat Autio E, Acs ZJ (2007) Individual and country-level determinants of growth aspiration in new ventures. In: Zacharakis A (ed) Frontiers of entrepreneurship research, 2007. Babson College, Babson Park Autio E, Acs ZJ (2007) Individual and country-level determinants of growth aspiration in new ventures. In: Zacharakis A (ed) Frontiers of entrepreneurship research, 2007. Babson College, Babson Park
Zurück zum Zitat Bagozzi RP, Foxall GR (1996) Construct validation of a measure of adaptive innovative cognitive styles in consumption. Int J Res Mark 13(3):201–213 Bagozzi RP, Foxall GR (1996) Construct validation of a measure of adaptive innovative cognitive styles in consumption. Int J Res Mark 13(3):201–213
Zurück zum Zitat Bagozzi RP, Yi Y (1988) On the evaluation of structural equation models. J Acad Mark Sci 16:74–94 Bagozzi RP, Yi Y (1988) On the evaluation of structural equation models. J Acad Mark Sci 16:74–94
Zurück zum Zitat Barras R (1986) Towards a theory of innovation in services. Res Policy 15:161–173 Barras R (1986) Towards a theory of innovation in services. Res Policy 15:161–173
Zurück zum Zitat Baumol WJ (2002) The free market innovation machine: analysing the growth miracle of capitalism. Princeton University Press, Princeton Baumol WJ (2002) The free market innovation machine: analysing the growth miracle of capitalism. Princeton University Press, Princeton
Zurück zum Zitat Becattini G (1990) The Marshallian industrial district as a socio-economic notion. In: Pyke F, Becattini G, Sengenberger W (eds) Industrial districts and inter-firm co-operation in Italy. International Institute for Labour Studies, Geneva, pp 37–51 Becattini G (1990) The Marshallian industrial district as a socio-economic notion. In: Pyke F, Becattini G, Sengenberger W (eds) Industrial districts and inter-firm co-operation in Italy. International Institute for Labour Studies, Geneva, pp 37–51
Zurück zum Zitat Becker W, Dietz J (2004) R&D Cooperation and innovation activities of firms—evidence for the German IPO data. Econ Innov New Technol 15(1):71–81 Becker W, Dietz J (2004) R&D Cooperation and innovation activities of firms—evidence for the German IPO data. Econ Innov New Technol 15(1):71–81
Zurück zum Zitat Becker W, Peters J (2000) Technological opportunities, absorptive capacities, and innovation. Volkswirtschaftliche Diskussionsreihe 195, Universität Augsburg Becker W, Peters J (2000) Technological opportunities, absorptive capacities, and innovation. Volkswirtschaftliche Diskussionsreihe 195, Universität Augsburg
Zurück zum Zitat Bell D (1973) The coming of post-industrial society: a venture in social forecasting. Basic Books, New York Bell D (1973) The coming of post-industrial society: a venture in social forecasting. Basic Books, New York
Zurück zum Zitat Belleflamme C, Houard J, Michaux B (1986) Innovation and research and development process analysis in service activities. Brussels, FAST, occasional papers, 116 Belleflamme C, Houard J, Michaux B (1986) Innovation and research and development process analysis in service activities. Brussels, FAST, occasional papers, 116
Zurück zum Zitat Biderbeek R, den Hertog P, Chehab N (1998) Management vanvernieuwing in diensten. Verslag van een workshop voor ondernemers op 22 April 1998 [Management of innovation in services. Report of a workshop with entrepreneurs]. Dialogic/TNO strategy technology and policy, Utrecht/Apeldoorn Biderbeek R, den Hertog P, Chehab N (1998) Management vanvernieuwing in diensten. Verslag van een workshop voor ondernemers op 22 April 1998 [Management of innovation in services. Report of a workshop with entrepreneurs]. Dialogic/TNO strategy technology and policy, Utrecht/Apeldoorn
Zurück zum Zitat Birley S (1985) The role of networks of cities and growth in regional urban. J Bus Ventur 1:107–117 Birley S (1985) The role of networks of cities and growth in regional urban. J Bus Ventur 1:107–117
Zurück zum Zitat Braczyk H, Cooke P, Heidenreich R (1998) Regional innovation systems. UCL Press, London Braczyk H, Cooke P, Heidenreich R (1998) Regional innovation systems. UCL Press, London
Zurück zum Zitat Breschi S, Malerba F (1997) Sectoral innovation systems: technological regimes, Schumpeterian dynamics and spatial boundaries. In: Edquist C (ed) Systems of innovation: technologies, institutions and organizations. Pinter, London, pp 130–156 Breschi S, Malerba F (1997) Sectoral innovation systems: technological regimes, Schumpeterian dynamics and spatial boundaries. In: Edquist C (ed) Systems of innovation: technologies, institutions and organizations. Pinter, London, pp 130–156
Zurück zum Zitat Cainelli G, Evangelista R, Savona M (2006) Innovation and economic performance in services: a firm level analysis. Camb J Econ 30:435–458 Cainelli G, Evangelista R, Savona M (2006) Innovation and economic performance in services: a firm level analysis. Camb J Econ 30:435–458
Zurück zum Zitat Camacho J, Rodríguez M (2005) How innovative are services? An empirical analysis for Spain. Serv Ind J 25(2):253–271 Camacho J, Rodríguez M (2005) How innovative are services? An empirical analysis for Spain. Serv Ind J 25(2):253–271
Zurück zum Zitat Carlsson B, Stankiewicz R (1991) On the nature, function and composition of technological systems. J Evol Econ 1(2):93–118 Carlsson B, Stankiewicz R (1991) On the nature, function and composition of technological systems. J Evol Econ 1(2):93–118
Zurück zum Zitat Castellani D, Zanfei A (2004) Choosing international linkage strategies in the electronic industry: the role of multinational experience. J Econ Behav Organ 53(4):447–475 Castellani D, Zanfei A (2004) Choosing international linkage strategies in the electronic industry: the role of multinational experience. J Econ Behav Organ 53(4):447–475
Zurück zum Zitat Cheng C, Lai M, Wu W (2010) Exploring the impact of innovation strategy on R&D employees job satisfaction: a mathematical model and empirical research. Technovation 30:459–470 Cheng C, Lai M, Wu W (2010) Exploring the impact of innovation strategy on R&D employees job satisfaction: a mathematical model and empirical research. Technovation 30:459–470
Zurück zum Zitat Coe N (1998) Exploring uneven development in producer service sectors: detailed evidence from the computer service industry in Britain. Environ Plan A 30:2041–2068 Coe N (1998) Exploring uneven development in producer service sectors: detailed evidence from the computer service industry in Britain. Environ Plan A 30:2041–2068
Zurück zum Zitat Coffey W, Shearmur R (1997) The growth and location of high-order services in the Canadian urban system, 1971–1991. Prof Geogr 49:404–418 Coffey W, Shearmur R (1997) The growth and location of high-order services in the Canadian urban system, 1971–1991. Prof Geogr 49:404–418
Zurück zum Zitat Cohen W, Levinthal D (1989) Innovation and learning: the two faces of R&D—implications for the analysis of R&D investment. Econ J 99:569–596 Cohen W, Levinthal D (1989) Innovation and learning: the two faces of R&D—implications for the analysis of R&D investment. Econ J 99:569–596
Zurück zum Zitat Cohen WM, Levinthal DA (1990) Absorptive capacity: a new perspective on learning and innovation. Adm Sci Q 35:128–136 Cohen WM, Levinthal DA (1990) Absorptive capacity: a new perspective on learning and innovation. Adm Sci Q 35:128–136
Zurück zum Zitat Cooke P (2001) Strategies for regional innovation systems, policy paper, Vienna, United Nations Industrial Development Organization (UNIDO) Cooke P (2001) Strategies for regional innovation systems, policy paper, Vienna, United Nations Industrial Development Organization (UNIDO)
Zurück zum Zitat Cooke P (2002) Knowledge economies—clusters, learning and cooperative advantage. Routledge studies in International Business and the World Economy, London and New York Cooke P (2002) Knowledge economies—clusters, learning and cooperative advantage. Routledge studies in International Business and the World Economy, London and New York
Zurück zum Zitat Cooke P, Heidenreich M, Braczyk H-J (2004) Regional systems of innovation. Routledge, London Cooke P, Heidenreich M, Braczyk H-J (2004) Regional systems of innovation. Routledge, London
Zurück zum Zitat Coombs R, Miles I (2000) Innovation, measurement and services: the new problematic in innovation systems in the service economy: measurement and case study analysis. Kluwer Academy Publisher, EUA Coombs R, Miles I (2000) Innovation, measurement and services: the new problematic in innovation systems in the service economy: measurement and case study analysis. Kluwer Academy Publisher, EUA
Zurück zum Zitat Cooper R (1990) New products: what distinguishes the winners? Res Technol Manag 33(6):27–31 Cooper R (1990) New products: what distinguishes the winners? Res Technol Manag 33(6):27–31
Zurück zum Zitat Crevoisier O, Camagni R (2001) Les milieux urbains: innovation, systèmes de production et ancrage. EDES, Neuchâtel Crevoisier O, Camagni R (2001) Les milieux urbains: innovation, systèmes de production et ancrage. EDES, Neuchâtel
Zurück zum Zitat Czarnitzki D, Spielkamp A (2003) Business services in Germany: bridges for innovation. Serv Ind J 23(2):1–30 Czarnitzki D, Spielkamp A (2003) Business services in Germany: bridges for innovation. Serv Ind J 23(2):1–30
Zurück zum Zitat Damanpour F, Gopalakrishnan S (1998) Theories of organizational structure and innovation adoption: the role of environmental change. J Eng Tech Manage 15:1–24 Damanpour F, Gopalakrishnan S (1998) Theories of organizational structure and innovation adoption: the role of environmental change. J Eng Tech Manage 15:1–24
Zurück zum Zitat Deephouse D (1999) To be different, or to be the same? It’s a question (and theory) of strategic balance. Strateg Manag J 20(2):147–166 Deephouse D (1999) To be different, or to be the same? It’s a question (and theory) of strategic balance. Strateg Manag J 20(2):147–166
Zurück zum Zitat Den Hertog P (2000) Knowledge intensive business services as co-producers of innovation. Int J Innov Manag 4:491–528 Den Hertog P (2000) Knowledge intensive business services as co-producers of innovation. Int J Innov Manag 4:491–528
Zurück zum Zitat Den Hertog P, Broersma L, Ark VB (2003) On the soft side of innovation: services innovation and its policy implications. Economist 151(4):433–452 Den Hertog P, Broersma L, Ark VB (2003) On the soft side of innovation: services innovation and its policy implications. Economist 151(4):433–452
Zurück zum Zitat Diamantopoulos A, Siguaw J (2000) Introducing LISREL. SAGE, London Diamantopoulos A, Siguaw J (2000) Introducing LISREL. SAGE, London
Zurück zum Zitat Djellal F, Gallouj F (2008) The innovation gap, the performance gap and the policy gap in services, chap 27. In: Gallouj F, Djellal F (eds) The handbook of innovation and services: a multidisciplinary perspective. Edward Elgar Publishers, Cheltenham, pp 653–675 Djellal F, Gallouj F (2008) The innovation gap, the performance gap and the policy gap in services, chap 27. In: Gallouj F, Djellal F (eds) The handbook of innovation and services: a multidisciplinary perspective. Edward Elgar Publishers, Cheltenham, pp 653–675
Zurück zum Zitat Doloreux D (2004) Regional innovation systems in Canada: a comparative study. Reg Stud 38:481–494 Doloreux D (2004) Regional innovation systems in Canada: a comparative study. Reg Stud 38:481–494
Zurück zum Zitat Doloreux D, Melancon Y (2008) On the dynamics of innovation in Quebec’s coastal maritime industry. Technovation 28:231–243 Doloreux D, Melancon Y (2008) On the dynamics of innovation in Quebec’s coastal maritime industry. Technovation 28:231–243
Zurück zum Zitat Doloreux D, Muller E (2007) The key dimensions of knowledge-intensive business services (KIBS) analysis. A decade of evolution, working paper firms and regions no. U1/2007, Fraunhofer-Institut für System-und Innovationsforschung-ISI, Karlsruhe Doloreux D, Muller E (2007) The key dimensions of knowledge-intensive business services (KIBS) analysis. A decade of evolution, working paper firms and regions no. U1/2007, Fraunhofer-Institut für System-und Innovationsforschung-ISI, Karlsruhe
Zurück zum Zitat Drazin R, Schoonhoven CB (1996) Community, population, and organization effects on innovation: a multilevel perspective. Acad Manag J 39(5):1065–1083 Drazin R, Schoonhoven CB (1996) Community, population, and organization effects on innovation: a multilevel perspective. Acad Manag J 39(5):1065–1083
Zurück zum Zitat Dussage P, Ramanantsoa B, Hart S (1992) Strategic technology management. Wiley, New York Dussage P, Ramanantsoa B, Hart S (1992) Strategic technology management. Wiley, New York
Zurück zum Zitat Edquist C (1997) Systems of innovation approaches—their emergence and characteristics, chap 1. In: Edquist C (ed) Systems of innovation: technologies, institutions and organizations. Printer publisher, London, pp 1–35 Edquist C (1997) Systems of innovation approaches—their emergence and characteristics, chap 1. In: Edquist C (ed) Systems of innovation: technologies, institutions and organizations. Printer publisher, London, pp 1–35
Zurück zum Zitat Edquist C (2005) Systems of innovation: perspectives and challenges. In: Fagerberg J, Mowery D, Nelson R (eds) Oxford handbook of innovation. Oxford University Press, Oxford, pp 181–208 Edquist C (2005) Systems of innovation: perspectives and challenges. In: Fagerberg J, Mowery D, Nelson R (eds) Oxford handbook of innovation. Oxford University Press, Oxford, pp 181–208
Zurück zum Zitat European Commission (1997) Rural developments. CAP 2000 working document, V/1117/97 European Commission (1997) Rural developments. CAP 2000 working document, V/1117/97
Zurück zum Zitat Evangelista R (2000) Sectoral patterns of technological change in services. Econ Innov New Technol 9:183–221 Evangelista R (2000) Sectoral patterns of technological change in services. Econ Innov New Technol 9:183–221
Zurück zum Zitat Evangelista R (2006) Innovation in the European service industries. Sci Public Policy 33(9):653–668 Evangelista R (2006) Innovation in the European service industries. Sci Public Policy 33(9):653–668
Zurück zum Zitat Figueiredo O, Guimarães P, Woodward D (2002) Home-field advantage, location decision of Portuguese entrepreneurs. J Urban Econ 52:341–361 Figueiredo O, Guimarães P, Woodward D (2002) Home-field advantage, location decision of Portuguese entrepreneurs. J Urban Econ 52:341–361
Zurück zum Zitat Fischer M, Smickars F (2001) Metropolitan innovation systems: theory and evidence from three metropolitan regions in Europe. Springer, Berlin Fischer M, Smickars F (2001) Metropolitan innovation systems: theory and evidence from three metropolitan regions in Europe. Springer, Berlin
Zurück zum Zitat Freel M (2006) Patterns of technological innovation in knowledge-intensive business services. Ind Innov 13(3):335–358 Freel M (2006) Patterns of technological innovation in knowledge-intensive business services. Ind Innov 13(3):335–358
Zurück zum Zitat Freeman C (1987) Technology policy and economic performance: lessons from Japan. Pinter Publishers, London Freeman C (1987) Technology policy and economic performance: lessons from Japan. Pinter Publishers, London
Zurück zum Zitat Freeman C (1988) Japan: a new national system of innovation? In: Dosi G, Freeman C, Nelson R, Silverberg G, Soete L (eds) Technical change and economic theory. Pinter, London Freeman C (1988) Japan: a new national system of innovation? In: Dosi G, Freeman C, Nelson R, Silverberg G, Soete L (eds) Technical change and economic theory. Pinter, London
Zurück zum Zitat Freeman C, Louçã F (2001) As time goes by. Oxford University Press, Oxford Freeman C, Louçã F (2001) As time goes by. Oxford University Press, Oxford
Zurück zum Zitat Frenz M, Ietto-Gillies G (2007) Does multinationality affect the propensity to innovate? An analysis of the third UK Community Innovation Survey. Int Rev Appl Econ 21(1):99–117 Frenz M, Ietto-Gillies G (2007) Does multinationality affect the propensity to innovate? An analysis of the third UK Community Innovation Survey. Int Rev Appl Econ 21(1):99–117
Zurück zum Zitat Fritsch M, Lukas R (1999) Innovation, cooperation, and the region. In: Audretsch DB, Thurik R (eds) Innovation, industry evolution and employment. Cambridge University Press, Cambridge, pp 157–181 Fritsch M, Lukas R (1999) Innovation, cooperation, and the region. In: Audretsch DB, Thurik R (eds) Innovation, industry evolution and employment. Cambridge University Press, Cambridge, pp 157–181
Zurück zum Zitat Fuchs V (1968) The service economy. National Bureau of Economic Research, Cambridge Fuchs V (1968) The service economy. National Bureau of Economic Research, Cambridge
Zurück zum Zitat Gadrey J (1996) Services: la productivité en question. Desclée de Brouwer, Paris Gadrey J (1996) Services: la productivité en question. Desclée de Brouwer, Paris
Zurück zum Zitat Gallouj F (1994) Economie de l’innovation dans les services (Economics of innovation in services). Editions L’Harmattam, Paris Gallouj F (1994) Economie de l’innovation dans les services (Economics of innovation in services). Editions L’Harmattam, Paris
Zurück zum Zitat Gallouj F (1998) Innovation in reverse: services and the reverse product cycle, topical paper, SI4S. STEP Group, Oslo Gallouj F (1998) Innovation in reverse: services and the reverse product cycle, topical paper, SI4S. STEP Group, Oslo
Zurück zum Zitat Gallouj F (2002) Innovation in services and the attendant old and new myths. J Soc Econ 31:137–154 Gallouj F (2002) Innovation in services and the attendant old and new myths. J Soc Econ 31:137–154
Zurück zum Zitat Gallouj F, Weinstein O (1997) Innovation in services. Res Policy 26:537–556 Gallouj F, Weinstein O (1997) Innovation in services. Res Policy 26:537–556
Zurück zum Zitat Grönroos C (2000) Service management and marketing. A customer relationship management approach, 2nd edn. Wiley, West Sussex Grönroos C (2000) Service management and marketing. A customer relationship management approach, 2nd edn. Wiley, West Sussex
Zurück zum Zitat Hair J, Black W, Babin B, Anderson R (2009) Multivariate data analysis, 7th edn. Prentice-Hall, Upper Saddle River Hair J, Black W, Babin B, Anderson R (2009) Multivariate data analysis, 7th edn. Prentice-Hall, Upper Saddle River
Zurück zum Zitat Hakansson H, Johanson J (1992) A model of industrial networks. In: Axelsson B, Easton G (eds) Industrial networks—a new view of reality. Routledge, London, pp 28–36 Hakansson H, Johanson J (1992) A model of industrial networks. In: Axelsson B, Easton G (eds) Industrial networks—a new view of reality. Routledge, London, pp 28–36
Zurück zum Zitat Haukness J (2000) Dynamic innovation systems: what is the role of services? In: Boden M, Miles I (eds) Services and the knowledge-based economy. Continuum, London Haukness J (2000) Dynamic innovation systems: what is the role of services? In: Boden M, Miles I (eds) Services and the knowledge-based economy. Continuum, London
Zurück zum Zitat Henrekson M, Joansson D (2010) Gazelles as job creators: a survey and interpretation of the evidence. Small Bus Econ 35(2):227–244 Henrekson M, Joansson D (2010) Gazelles as job creators: a survey and interpretation of the evidence. Small Bus Econ 35(2):227–244
Zurück zum Zitat Hipp C (2000) Innovationsprozesse im Dientleistungssektor. Eine theoretisch und empirisch basiert Innovationstypologie. Physica, Heidelberg Hipp C (2000) Innovationsprozesse im Dientleistungssektor. Eine theoretisch und empirisch basiert Innovationstypologie. Physica, Heidelberg
Zurück zum Zitat Howells J (2007) Fostering innovation in services. Report of the expert group on innovation in services. Manchester Institute of Innovation Research, Manchester Howells J (2007) Fostering innovation in services. Report of the expert group on innovation in services. Manchester Institute of Innovation Research, Manchester
Zurück zum Zitat Hu J, Hsu Y (2008) The more interactive, the more innovative? A case study of South Korean cellular phone manufacturers. Technovation 28(3):75–87 Hu J, Hsu Y (2008) The more interactive, the more innovative? A case study of South Korean cellular phone manufacturers. Technovation 28(3):75–87
Zurück zum Zitat Hua S, Wemmerlov U (2006) Product change intensity, product advantage, and market performance: an empirical investigation of the PC industry. J Prod Innov Manage 23:316–329 Hua S, Wemmerlov U (2006) Product change intensity, product advantage, and market performance: an empirical investigation of the PC industry. J Prod Innov Manage 23:316–329
Zurück zum Zitat hUallacháin BO, Reid N (1991) The location and growth of business and professional service in American metropolitan areas, 1976–1986. Ann Assoc Am Geogr 81:254–270 hUallacháin BO, Reid N (1991) The location and growth of business and professional service in American metropolitan areas, 1976–1986. Ann Assoc Am Geogr 81:254–270
Zurück zum Zitat Huergo E, Jaumendreu J (2004) How does probability of innovation change with firm age? Small Bus Econ 22(3–4):193–207 Huergo E, Jaumendreu J (2004) How does probability of innovation change with firm age? Small Bus Econ 22(3–4):193–207
Zurück zum Zitat Hwang A (2004) Integrating technology marketing and management innovation. Res Technol Manage 47(4):27–31 Hwang A (2004) Integrating technology marketing and management innovation. Res Technol Manage 47(4):27–31
Zurück zum Zitat Jacobs J (1969) The economy of cities. Vintage Books, New York Jacobs J (1969) The economy of cities. Vintage Books, New York
Zurück zum Zitat Johannisson B (1998) Personal networks in emerging knowledge-based firms: spatial and functional patterns. Entrepreneurship Reg Dev 10(4):297–312 Johannisson B (1998) Personal networks in emerging knowledge-based firms: spatial and functional patterns. Entrepreneurship Reg Dev 10(4):297–312
Zurück zum Zitat Johne A, Storey C (1998) New service development: a review of the literature and annotated bibliography. Eur J Mark 32(3–4):184–252 Johne A, Storey C (1998) New service development: a review of the literature and annotated bibliography. Eur J Mark 32(3–4):184–252
Zurück zum Zitat Kaufmann A, Tödtling F (2000) Systems of innovation in traditional industrial regions: the case of Styria in a comparative perspective. Reg Stud 34(1):29–40 Kaufmann A, Tödtling F (2000) Systems of innovation in traditional industrial regions: the case of Styria in a comparative perspective. Reg Stud 34(1):29–40
Zurück zum Zitat Kayser B (1990) La Renaissance rurale, sociologie des campagnes du monde occidental. Èdition Armand Colin, Paris Kayser B (1990) La Renaissance rurale, sociologie des campagnes du monde occidental. Èdition Armand Colin, Paris
Zurück zum Zitat Keeble D, Nachum L (2002) Why do business service firms cluster? Small consultancies, clustering and decentralization in London and southern England. Trans Inst Br Geogr 27:67–90 Keeble D, Nachum L (2002) Why do business service firms cluster? Small consultancies, clustering and decentralization in London and southern England. Trans Inst Br Geogr 27:67–90
Zurück zum Zitat Kirchoff B, Phillips BD (1988) The effect of firm formation and growth on job creation in the United States. J Bus Ventur 11:133–149 Kirchoff B, Phillips BD (1988) The effect of firm formation and growth on job creation in the United States. J Bus Ventur 11:133–149
Zurück zum Zitat Kline S, Rosenberg N (1986) An overview of innovation. In: Laudau R, Rosenberg N (eds) The positive sum strategy: harnessing technology for economic growth. National Academy Press, Washington, pp 275–306 Kline S, Rosenberg N (1986) An overview of innovation. In: Laudau R, Rosenberg N (eds) The positive sum strategy: harnessing technology for economic growth. National Academy Press, Washington, pp 275–306
Zurück zum Zitat Koc T, Ceylan C (2007) Factors impacting the innovative capacity in large-scale companies. Technovation 27(3):105–114 Koc T, Ceylan C (2007) Factors impacting the innovative capacity in large-scale companies. Technovation 27(3):105–114
Zurück zum Zitat Koch A, Stahlecker T (2006) Regional innovation systems and foundation of knowledge intensive business services. Eur Plan Stud 14(2):123–146 Koch A, Stahlecker T (2006) Regional innovation systems and foundation of knowledge intensive business services. Eur Plan Stud 14(2):123–146
Zurück zum Zitat Koch A, Strotmann H (2008) The impact of functional integration and spatial proximity on the post-entry performances of Knowledge Intensive Business Service Firms. Int Small Bus J 24(6):610–634 Koch A, Strotmann H (2008) The impact of functional integration and spatial proximity on the post-entry performances of Knowledge Intensive Business Service Firms. Int Small Bus J 24(6):610–634
Zurück zum Zitat Kodama M (2009) Innovation networks in knowledge-based firms: developing ICT-based integrative competences. Edward Elgar Publishing, Cheltenham Kodama M (2009) Innovation networks in knowledge-based firms: developing ICT-based integrative competences. Edward Elgar Publishing, Cheltenham
Zurück zum Zitat Krugman P (1981) Trade accumulation and uneven development. J Dev Econ 8:149–161 Krugman P (1981) Trade accumulation and uneven development. J Dev Econ 8:149–161
Zurück zum Zitat Krugman P (1991) Geography and trade. Leuven University Press, Leuven Krugman P (1991) Geography and trade. Leuven University Press, Leuven
Zurück zum Zitat Levitt T (1976) The industrialization of the service. Harv Bus Rev 54(5):63–74 Levitt T (1976) The industrialization of the service. Harv Bus Rev 54(5):63–74
Zurück zum Zitat Lorentzen A (2008) Knowledge networks in local and global space. Entrepreneurship Reg Dev 20(6):533–545 Lorentzen A (2008) Knowledge networks in local and global space. Entrepreneurship Reg Dev 20(6):533–545
Zurück zum Zitat Lundvall B (1985) Product innovation and user-producer interaction. Industrial research, series no 31. Aalborg University Press, Aalborg Lundvall B (1985) Product innovation and user-producer interaction. Industrial research, series no 31. Aalborg University Press, Aalborg
Zurück zum Zitat Lundvall B (1988) Innovation as an interactive process: from user-producer interaction to the national system of innovation, Chap 17. In: Dosi G, Freeman C, Nelson R, Silverberg G, Soete L (eds) Technical change and economic theory. Printer, London, pp 269–349 Lundvall B (1988) Innovation as an interactive process: from user-producer interaction to the national system of innovation, Chap 17. In: Dosi G, Freeman C, Nelson R, Silverberg G, Soete L (eds) Technical change and economic theory. Printer, London, pp 269–349
Zurück zum Zitat Lundvall B (1992) National systems of innovation: towards a theory of innovation and interactive learning. Printer, London Lundvall B (1992) National systems of innovation: towards a theory of innovation and interactive learning. Printer, London
Zurück zum Zitat Lynskey M (2004) Determinants of innovative activity in Japanese technology-based start-up firms. Int Small Bus J 22(2):159–196 Lynskey M (2004) Determinants of innovative activity in Japanese technology-based start-up firms. Int Small Bus J 22(2):159–196
Zurück zum Zitat Malerba F, Torrisi S (1992) Internal capabilities and external networks in innovative activities. Evidence from the software industry. Econ Innov New Technol 2(1):49–71 Malerba F, Torrisi S (1992) Internal capabilities and external networks in innovative activities. Evidence from the software industry. Econ Innov New Technol 2(1):49–71
Zurück zum Zitat Markusen A (1999) Fuzzy concepts, scanty evidence, policy distance: the case for rigour and policy relevance in critical regional studies. Reg Stud 33(9):869–884 Markusen A (1999) Fuzzy concepts, scanty evidence, policy distance: the case for rigour and policy relevance in critical regional studies. Reg Stud 33(9):869–884
Zurück zum Zitat McCann P (2007) Sketching out a model of innovation, face-to-face interaction and economic geography. Spat Econ Anal 2(2):117–134 McCann P (2007) Sketching out a model of innovation, face-to-face interaction and economic geography. Spat Econ Anal 2(2):117–134
Zurück zum Zitat McGourty J, Tarshis L, Dominick P (1996) Managing innovation: lessons from world class organizations. Int J Technol Manage 11:354–368 McGourty J, Tarshis L, Dominick P (1996) Managing innovation: lessons from world class organizations. Int J Technol Manage 11:354–368
Zurück zum Zitat Mention A (2011) Co-operation and co-opetition as open innovation practices in the service sector: which influence on innovation novelty? Tehnovation 31:44–53 Mention A (2011) Co-operation and co-opetition as open innovation practices in the service sector: which influence on innovation novelty? Tehnovation 31:44–53
Zurück zum Zitat Miles I (2000) Services innovation: coming of age in the knowledge-based economy. Int J Innov Manage 4(4):371–389 Miles I (2000) Services innovation: coming of age in the knowledge-based economy. Int J Innov Manage 4(4):371–389
Zurück zum Zitat Miles I (2001) Services innovation: a reconfiguration of innovation studies. PREST discussion paper series no 01-05, University of Manchester Miles I (2001) Services innovation: a reconfiguration of innovation studies. PREST discussion paper series no 01-05, University of Manchester
Zurück zum Zitat Miles I (2005) Innovation in services. In: Fagerberg J, Mowery R, Nelson R (eds) The Oxford handbook of innovation. Oxford University Press, Oxford, pp 433–458 Miles I (2005) Innovation in services. In: Fagerberg J, Mowery R, Nelson R (eds) The Oxford handbook of innovation. Oxford University Press, Oxford, pp 433–458
Zurück zum Zitat Miles I, Kastrinon N, Flanagan K, Bilderbeek R, den Hertog P, Huntink W, Bouman M (1995) Knowledge intensive business services. Users and sources of innovation. European Comission, Brussels Miles I, Kastrinon N, Flanagan K, Bilderbeek R, den Hertog P, Huntink W, Bouman M (1995) Knowledge intensive business services. Users and sources of innovation. European Comission, Brussels
Zurück zum Zitat Mina A (2008). Knowledge-intensive business services: what theory assumes and what evidence suggests. Working paper, Centre for Business Research, University of Cambridge Mina A (2008). Knowledge-intensive business services: what theory assumes and what evidence suggests. Working paper, Centre for Business Research, University of Cambridge
Zurück zum Zitat Miozzo M, Soete L (2001) Internationalization of services: a technological perspective. Technol Forecast Soc Chang 67(2–3):159–185 Miozzo M, Soete L (2001) Internationalization of services: a technological perspective. Technol Forecast Soc Chang 67(2–3):159–185
Zurück zum Zitat Monge P, Cozzens M, Contractor N (1992) Communication and motivational predictors of the dynamics of organizational innovation. Organ Sci 3:250–274 Monge P, Cozzens M, Contractor N (1992) Communication and motivational predictors of the dynamics of organizational innovation. Organ Sci 3:250–274
Zurück zum Zitat Moritra D, Krishnamoorthy M (2004) Global innovation exchange. Res Technol Manage 47(4):32–38 Moritra D, Krishnamoorthy M (2004) Global innovation exchange. Res Technol Manage 47(4):32–38
Zurück zum Zitat Muller E (2001) Innovation interactions between knowledge intensive business and small and medium-sized enterprises. Physica-Velarg, Heidelberg Muller E (2001) Innovation interactions between knowledge intensive business and small and medium-sized enterprises. Physica-Velarg, Heidelberg
Zurück zum Zitat Muller E, Doloreux D (2009) What we should know about knowledge-intensive business services. Technol Soc 31:64–72 Muller E, Doloreux D (2009) What we should know about knowledge-intensive business services. Technol Soc 31:64–72
Zurück zum Zitat Mytelka L (2000) Local systems of innovation in a globalized world economy. Ind Innov 7(1):15–32 Mytelka L (2000) Local systems of innovation in a globalized world economy. Ind Innov 7(1):15–32
Zurück zum Zitat NCOE (2001) Embracing innovation: entrepreneurship and American Economic Growth. In National Commission on entrepreneurship, White paper, pp 1–11 NCOE (2001) Embracing innovation: entrepreneurship and American Economic Growth. In National Commission on entrepreneurship, White paper, pp 1–11
Zurück zum Zitat Nelson R (1993) National systems of innovation: a comparative analysis. Oxford University Press, Oxford, pp 3–21 Nelson R (1993) National systems of innovation: a comparative analysis. Oxford University Press, Oxford, pp 3–21
Zurück zum Zitat Nelson R, Rosenberg N (1993) Technical innovation and national systems. In: Nelson RR (ed) National systems of innovation: a comparative analysis. Oxford University Press, New York, pp 3–21 Nelson R, Rosenberg N (1993) Technical innovation and national systems. In: Nelson RR (ed) National systems of innovation: a comparative analysis. Oxford University Press, New York, pp 3–21
Zurück zum Zitat Nelson R, Winter S (1982) An evolutionary theory of economic change. Belknap Press, Cambridge Nelson R, Winter S (1982) An evolutionary theory of economic change. Belknap Press, Cambridge
Zurück zum Zitat Nieto M, Santamaria L (2005) Novelty of product innovation: the role of different networks. Business economics series. Universidad Carlos III de Madrid, working papers #05-65 Nieto M, Santamaria L (2005) Novelty of product innovation: the role of different networks. Business economics series. Universidad Carlos III de Madrid, working papers #05-65
Zurück zum Zitat OECD (2006) The new rural paradigm: policy and governance. Working paper on territorial policy in rural areas. OECD, Paris OECD (2006) The new rural paradigm: policy and governance. Working paper on territorial policy in rural areas. OECD, Paris
Zurück zum Zitat Ozman M (2009) Inter-firm networks and innovation: a survey of literature. Econ Innov New Technol 18(1):39–67 Ozman M (2009) Inter-firm networks and innovation: a survey of literature. Econ Innov New Technol 18(1):39–67
Zurück zum Zitat Pavitt K (1984) Sectoral patterns of technical change: towards a taxonomy and a theory. Res Policy 13(6):343–373 Pavitt K (1984) Sectoral patterns of technical change: towards a taxonomy and a theory. Res Policy 13(6):343–373
Zurück zum Zitat Porter M (1990) The competitive advantage of nations. Macmillan, New York Porter M (1990) The competitive advantage of nations. Macmillan, New York
Zurück zum Zitat Porter M, Stern S (2001) Innovation: location matters. MIT Sloan Manage Rev 42(4):28–36 Porter M, Stern S (2001) Innovation: location matters. MIT Sloan Manage Rev 42(4):28–36
Zurück zum Zitat Prahalad, CK Hamel G (1990) The core competence of the corporation. Harv Bus Rev, May–June: 79–91 Prahalad, CK Hamel G (1990) The core competence of the corporation. Harv Bus Rev, May–June: 79–91
Zurück zum Zitat Roberts P, Amit R (2003) The dynamics of innovative activity and competitive advantage: the case of Australian retail banking, 1981 to 1995. Organ Sci 14(2):107–122 Roberts P, Amit R (2003) The dynamics of innovative activity and competitive advantage: the case of Australian retail banking, 1981 to 1995. Organ Sci 14(2):107–122
Zurück zum Zitat Roberts E, Berry C (1985) Entering new business: selecting strategies for success. Sloan Manage Rev 26:3–17 Roberts E, Berry C (1985) Entering new business: selecting strategies for success. Sloan Manage Rev 26:3–17
Zurück zum Zitat Rosell J, Viladomiu L (2001) Empresariado y Politicas de Apoyo a las Empresas en una Zona Rural con Tradicion Industrial. Article presented at 73rd EAAE seminar. Saragoça, Spain Rosell J, Viladomiu L (2001) Empresariado y Politicas de Apoyo a las Empresas en una Zona Rural con Tradicion Industrial. Article presented at 73rd EAAE seminar. Saragoça, Spain
Zurück zum Zitat Salter S, Theter, B (2006) Innovation in services: through the looking glass of innovation studies. A background review paper prepared for the inaugural meeting of the grand challenges in services (GCS) forum, held at Said Business Scholl, Oxford, May Salter S, Theter, B (2006) Innovation in services: through the looking glass of innovation studies. A background review paper prepared for the inaugural meeting of the grand challenges in services (GCS) forum, held at Said Business Scholl, Oxford, May
Zurück zum Zitat Schmidt T (2005) Absorptive capacity-one size fitsall? A firm-leve lanalysis o fabsorptive capacity for different kinds of knowledge. ZEW discussion paper no. 05-72. Mannheim, ZEW Schmidt T (2005) Absorptive capacity-one size fitsall? A firm-leve lanalysis o fabsorptive capacity for different kinds of knowledge. ZEW discussion paper no. 05-72. Mannheim, ZEW
Zurück zum Zitat Schumacker E, Lomax G (2004) A beginner’s guide to structural equation modeling, 2nd edn. Lawrence Erlbaum Associates Inc, Mahwah Schumacker E, Lomax G (2004) A beginner’s guide to structural equation modeling, 2nd edn. Lawrence Erlbaum Associates Inc, Mahwah
Zurück zum Zitat Sengenberger W, Pyke F (1992) Industrial districts and local economic regeneration: research and policy issues. In: Sengenberger W, Pyke F (eds) Industrial districts and local economic regeneration. International Institute for Labour Studies, Geneva, pp 3–29 Sengenberger W, Pyke F (1992) Industrial districts and local economic regeneration: research and policy issues. In: Sengenberger W, Pyke F (eds) Industrial districts and local economic regeneration. International Institute for Labour Studies, Geneva, pp 3–29
Zurück zum Zitat Shapiro S (1999) An introduction to SNePS 3. In: Bernhard Ganter, Guy W Mineau (eds) Conceptual structures: logical, linguistic, and computational issues. Lecture notes in artificial intelligence 1867. Springer-Verlag, Berlin, 2000, pp 510–524 Shapiro S (1999) An introduction to SNePS 3. In: Bernhard Ganter, Guy W Mineau (eds) Conceptual structures: logical, linguistic, and computational issues. Lecture notes in artificial intelligence 1867. Springer-Verlag, Berlin, 2000, pp 510–524
Zurück zum Zitat Shearmur R, Doloreux D (2008) Urban hierarchy or local buzz? High-order producer service and (or) knowledge-intensive business service location in Canada, 1991–2001. Prof Geogr 60(3):333–355 Shearmur R, Doloreux D (2008) Urban hierarchy or local buzz? High-order producer service and (or) knowledge-intensive business service location in Canada, 1991–2001. Prof Geogr 60(3):333–355
Zurück zum Zitat Silva J (2006) Accessibility and development in peripheral regions: the case for Beira interior, 45th European congress of regional science association international. ERSA, Volos Silva J (2006) Accessibility and development in peripheral regions: the case for Beira interior, 45th European congress of regional science association international. ERSA, Volos
Zurück zum Zitat Simmie J (2003) Innovation and urban regions as national and international nodes for the transfer and sharing of knowledge. Reg Stud 37:607–620 Simmie J (2003) Innovation and urban regions as national and international nodes for the transfer and sharing of knowledge. Reg Stud 37:607–620
Zurück zum Zitat Simmie J, Strambach S (2006) The contribution of KIBS to innovation in cities: and evolutionary and institutional perspective. J Knowl Manage 10:26–40 Simmie J, Strambach S (2006) The contribution of KIBS to innovation in cities: and evolutionary and institutional perspective. J Knowl Manage 10:26–40
Zurück zum Zitat Slappendel C (1996) Perspectives on innovation in organizations. Organ Stud 17(1):107–129 Slappendel C (1996) Perspectives on innovation in organizations. Organ Stud 17(1):107–129
Zurück zum Zitat Smith A (1952/1776) An inquiry into nature and causes of the wealth of nations. Britanic encyclopedic, London Smith A (1952/1776) An inquiry into nature and causes of the wealth of nations. Britanic encyclopedic, London
Zurück zum Zitat Souitaris V (2002) Technological trajectories as moderators of firm-level determinants of innovation. Res Policy 31:877–898 Souitaris V (2002) Technological trajectories as moderators of firm-level determinants of innovation. Res Policy 31:877–898
Zurück zum Zitat Storey DJ (1994) Employment, chap 6. In: Storey DJ (ed) Understanding the small business sector. Routledge, London, pp 160–203 Storey DJ (1994) Employment, chap 6. In: Storey DJ (ed) Understanding the small business sector. Routledge, London, pp 160–203
Zurück zum Zitat Stough R (2003) Strategic management of places and policy. Ann Reg Sci 37(1):179–201 Stough R (2003) Strategic management of places and policy. Ann Reg Sci 37(1):179–201
Zurück zum Zitat Strambach S (2001) Innovation processes and the role of knowledge-intensive business services (KIBS). In: Koschatzky K, Zulicke M, Zenker A (eds) Innovation networks: concepts and challenges in the European perspectives. Physica-Verlag, Heidelberg, pp 53–68 Strambach S (2001) Innovation processes and the role of knowledge-intensive business services (KIBS). In: Koschatzky K, Zulicke M, Zenker A (eds) Innovation networks: concepts and challenges in the European perspectives. Physica-Verlag, Heidelberg, pp 53–68
Zurück zum Zitat Sundbo J, Gallouj F (1998) Innovation in services, SI4S synthesis papers. STEP Group, Oslo Sundbo J, Gallouj F (1998) Innovation in services, SI4S synthesis papers. STEP Group, Oslo
Zurück zum Zitat Sundbo J, Gallouj F (2001) Innovation as a loosely coupled system in services. In: Metcalfe JS, Miles ID (eds) Innovation systems in the service economy: measurement and case study analysis. Kluwer Academic Publishers, Boston Sundbo J, Gallouj F (2001) Innovation as a loosely coupled system in services. In: Metcalfe JS, Miles ID (eds) Innovation systems in the service economy: measurement and case study analysis. Kluwer Academic Publishers, Boston
Zurück zum Zitat Tether B (2003) The sources and aims of innovation in services: variety between and within sectors. Econ Innov New Technol 12(6):481–505 Tether B (2003) The sources and aims of innovation in services: variety between and within sectors. Econ Innov New Technol 12(6):481–505
Zurück zum Zitat Tether B (2005) Do services innovate (differently)? Insights from the European innobarometer survey. Ind Innov 12:153–184 Tether B (2005) Do services innovate (differently)? Insights from the European innobarometer survey. Ind Innov 12:153–184
Zurück zum Zitat Tether B, Hipp C, Miles L (2001) Standardisation and particularisation in services: evidence from Germany. Res Policy 30:1115–1138 Tether B, Hipp C, Miles L (2001) Standardisation and particularisation in services: evidence from Germany. Res Policy 30:1115–1138
Zurück zum Zitat Tidd J, Bessant J (2009) Managing innovation: integrating technological, market and organizational change. Wiley, Chichester Tidd J, Bessant J (2009) Managing innovation: integrating technological, market and organizational change. Wiley, Chichester
Zurück zum Zitat Toivonen M (2004) Expertise as business: long-term development and future perspectives of knowledge intensive business services (KIBS). Doctoral dissertation series 2004/2, Helsinki University of Technology, Department of Industrial Engineering and Management Toivonen M (2004) Expertise as business: long-term development and future perspectives of knowledge intensive business services (KIBS). Doctoral dissertation series 2004/2, Helsinki University of Technology, Department of Industrial Engineering and Management
Zurück zum Zitat Tushman M, O’Reilly C (1997) Winning through innovation: a practical guide to leading organizational change and renewal. III. Harvard Business School Press, Boston Tushman M, O’Reilly C (1997) Winning through innovation: a practical guide to leading organizational change and renewal. III. Harvard Business School Press, Boston
Zurück zum Zitat Uchupalanan K (2000) Competition and IT-based innovation in banking services. Int J Innov Manage 4:455–489 Uchupalanan K (2000) Competition and IT-based innovation in banking services. Int J Innov Manage 4:455–489
Zurück zum Zitat Von Hippel E (1988) The sources of innovation. Oxford University Press, New York Von Hippel E (1988) The sources of innovation. Oxford University Press, New York
Zurück zum Zitat Webster E (2004) Firms’ decisions to innovate and innovation routines. Econ Innov New Technol 13(8):733–745 Webster E (2004) Firms’ decisions to innovate and innovation routines. Econ Innov New Technol 13(8):733–745
Zurück zum Zitat Wheelwright SC, Clark KB (1995) Leading the product development. Free Press, New York Wheelwright SC, Clark KB (1995) Leading the product development. Free Press, New York
Zurück zum Zitat Wong P, He Z (2005) A comparative study of innovative behaviour in Singapore’s KIBS and manufacturing firms. Serv Ind J 25:23–42 Wong P, He Z (2005) A comparative study of innovative behaviour in Singapore’s KIBS and manufacturing firms. Serv Ind J 25:23–42
Zurück zum Zitat Wood P (2002) Consultancy and innovation. The business service revolution in Europe. Routledge, London Wood P (2002) Consultancy and innovation. The business service revolution in Europe. Routledge, London
Zurück zum Zitat Wood P (2005) A service-informed approach to regional innovation- or adaptation? Serv Ind J 25(4):429–445 Wood P (2005) A service-informed approach to regional innovation- or adaptation? Serv Ind J 25(4):429–445
Zurück zum Zitat Wood P (2006) The regional significance of knowledge-intensive services in Europe. Innov Eur J Soc Sci Res 19:151–166 Wood P (2006) The regional significance of knowledge-intensive services in Europe. Innov Eur J Soc Sci Res 19:151–166
Metadaten
Titel
Innovation management capabilities in rural and urban knowledge intensive business services: empirical evidence
verfasst von
Cristina Fernandes
João J. Ferreira
Carla S. Marques
Publikationsdatum
01.06.2015
Verlag
Springer Berlin Heidelberg
Erschienen in
Service Business / Ausgabe 2/2015
Print ISSN: 1862-8516
Elektronische ISSN: 1862-8508
DOI
https://doi.org/10.1007/s11628-013-0225-7

Weitere Artikel der Ausgabe 2/2015

Service Business 2/2015 Zur Ausgabe