nach oben

Service Business

Erschienen in:

01.06.2011 | Review article

Innovation management in service firms: a research agenda

verfasst von: Lucia Crevani, Kristina Palm, Annika Schilling

Erschienen in: Service Business | Ausgabe 2/2011

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config

KI-gestützte Suche

Aus

Abstract

This article suggests an agenda for further research on innovation management in service firms. It investigates differences and similarities between issues identified by previous academic research and issues brought up by practitioners within the area of innovation management in service firms. The results show that there are some major differences; for instance, researchers stress a need for formalized processes for development work, while practitioners focus on facilitating innovation in everyday operations. The main conclusion is that in order to bridge the gap between research and practice we would encourage further research on innovation in service firms to (1) conduct micro studies of innovation work, (2) view innovation in the context of everyday operations and (3) focus on co-workers’ innovative potential.

Vorheriger Artikel Social economy: a responsible people-oriented economy

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

über 102.000 Bücher
über 537 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Finance + Banking
Management + Führung
Marketing + Vertrieb
Maschinenbau + Werkstoffe
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 340 Zeitschriften

aus folgenden Fachgebieten:

Bauwesen + Immobilien
Business IT + Informatik
Finance + Banking
Management + Führung
Marketing + Vertrieb
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Based on information provided by the European Commission and OECD.

The excerpts have been translated from Swedish to English by the authors.

Abramovici M, Bancel-Charensol L (2004) How to take customers into consideration in service innovation projects. Serv Ind J 24(1):56–78CrossRef

Abreu M, Grinevich V, Kitson M, Savona M (2010) Policies to enhance the ‘hidden innovation’ in services: evidence and lessons from the UK. Serv Ind J 30(1):99–118CrossRef

Akehurst G (2008) What do we really know about services? Serv Bus 2:1–15CrossRef

Alam I (2006) Service innovation strategy and process: a cross-national comparative analysis. Int Market Rev 35:468–480

Anand N, Gardner HK, Morris T (2007) Knowledge-based innovation: emergence and embedding of new practice areas in management consulting firms. Acad Manag J 50(2):406–428CrossRef

Avlonitis GJ, Papastathopoulou PG, Gounaris SP (2001) An empirically-based typology of product innovativeness for new financial services: success and failure scenarios. J Prod Innov Manag 18:324–342CrossRef

Berry L, Lampo SK (2000) Teaching an old service new tricks: the promise of service redesign. J Serv Res 2(3):265–275CrossRef

Bower DJ, Reid M, Barry N, Ibbotson T (2000) Aligning process and meaning: innovating in complex healthcare delivery systems. Int J Innov Manag 4(3):299–317

Cainelli G (2011) Environmentally oriented innovative strategies and firm performance in services. Micro-evidence from Italy. Int Rev Appl Econ 25(1):61–85CrossRef

Cainelli G, Evangelista R, Savona M (2004) The impact of innovation on economic performance in services. Serv Ind J 24(1):116–130CrossRef

Chan A, Go FM, Pine R (1998) Service innovation in Hong Kong: attitudes and practice. Serv Ind J 18(2):112–124CrossRef

Crevani L, Palm K, Sköld D, Engwall M (2009) Utmaningar och kunskapsbehov. Om innovation, ledning och organisering i nio olika tjänsteföretag. Vinnova Rep VR 2009:10

Damanpour F, Gopalakrishnan S (2001) The dynamics of the adoption of product and process innovation in organizations. J Manag Stud 38(1):45–65CrossRef

de Brentani U (2001) Innovative versus incremental new business services: different keys for achieving success. J Prod Innov Manag 18:169–187CrossRef

de Jong JPJ, Kemp R (2003) Determinants of co-workers’ innovative behaviour: an investigation into knowledge intensive services. Int J Innov Manag 7(2):189–212CrossRef

den Hertog P (2000) Knowledge-intensive business services as co-producers of innovation. Int J Innov Manag 4(4):491–528

Dolfsma W (2004) The process of new service development—issues of formalization and appropriability. Int J Innov Manag 8(3):319–337CrossRef

Elche D, González A (2008) Influence of innovation on performance: analysis of Spanish service firms. Serv Ind J 28(10):1483–1499CrossRef

European Commission (2007) Towards a European strategy in support of innovation in services: challenges and key issues for future actions. Office for Official Publications of the European Communities, Luxembourg

Fay D, Borrill C, Amir Z, Haward R, West MA (2006) Getting the most out of multidisciplinary teams: a multi-sample study of team innovation in health care. J Occup Organ Psych 79:553–567CrossRef

Froehle CM, Roth AV (2007) A resource-process framework of new service development. Prod Oper Manag 16(2):169–188CrossRef

Froehle CM, Roth AV, Chase RB, Voss CA (2000) Antecendents of new service development effectiveness. An exploratory examination of strategic operations choices. J Serv Res 3(1):3–17CrossRef

Gadrey J, Gallouj F (1998) The provider-customer interface in business and professional services. Serv Ind J 18(2):1–15CrossRef

Gallouj F, Djellal F (eds) (2010) The handbook of innovation and services. A multi-disciplinary perspective. Edward Elgar, Cheltenham

Hipp C, Thether BS, Miles I (2000) The incidence and effects of innovation in services: evidence from Germany. Int J Innov Manag 4(4):417–453

Hull FM (2003) Simultaneous involvement in service product development: a strategic contingency approach. Int J Innov Manag 7(3):339–370CrossRef

Junarsin E (2010) Issues in the innovation service production process: a managerial perspective. Int J Manag 27(3.2):616–627

Kelly D, Storey C (2000) New service development: initiation strategies. Int J Serv Ind Manag 11(1):45–62CrossRef

Kieser A (2002) On communication barriers between management science, consultancies and business organizations. In: Clark R, Fincham R (eds) Critical consulting. Blackwell, Oxford, pp 206–227

Kristensson P, Magnusson PR, Matthing J (2002) Users as a hidden resource for creativity: findings from an experimental study on user involvement. Creat Innov Manag 11(1):55–61CrossRef

Kristensson P, Matthing J, Johansson N (2008) Key strategies for the successful involvement of customers in the co-creation of new technology-based services. Int J Serv Ind Manag 19(4):474–491CrossRef

Legard R, Keegan J, Ward K (2003) In-depth interviews. In: Ritchie J, Lewis J (eds) Qualitative research practice. A guide for social science students and researchers. Sage Publications, London, pp 138–169

Lievens A, de Ruyter K, Lemmink J (1999) Learning during new banking service development. A communication network approach to marketing departments. J Serv Res 2(2):145–163CrossRef

Magnusson PR, Matthing J, Kristensson P (2003) Managing user involvement in service innovation. Experiments with innovating end users. J Serv Res 6(2):111–124CrossRef

Mascitelli R (2000) From experience: harnessing tacit knowledge to achieve breakthrough innovation. J Prod Innov Manag 17:179–193CrossRef

Mas-Verdu F, Ribeiro Soriano D, Roig Dodon S (2010) Regional development and innovation: the role of services. Serv Ind J 30(5):633–641CrossRef

Matthing J, Sandén B, Edvardsson B (2004) New service development: learning from and with customers. Int J Serv Ind Manag 15(5):479–498CrossRef

Matthing J, Kristensson P, Gustafsson A, Parasuraman A (2006) Developing successful technology-based services: the issue of identifying and involving innovative users. J Serv Mark 20(5):288–297CrossRef

McMeekin A, Coombs R (1999) Human resource management and the motivation of technical professionals. Int J Innov Manag 3(1):1–26CrossRef

Miles I (2000) Service innovation: coming to age in the knowledge-based economy. Int J Innov Manag 4(4):371–389

Oke A (2007) Innovation types and innovation management practices in service companies. Int J Oper Prod Manag 27(6):564–587CrossRef

Perks H, Riihela N (2004) An exploration of inter-functional integration in the new service development process. Serv Ind J 24(6):37–63CrossRef

Robson C (2002) Real world research, 2nd edn. Blackwell Publishing, Oxford

Schilling A, Werr A (2009) Managing and organizing for innovation in service firms. A literature review with annotated bibliography. Vinnova Rep VR 2009:06

Silverman D (2000) Analyzing talk and text. In: Denzin N, Lincoln Y (eds) Handbook of qualitative research. Sage, Thousand Oaks, pp 821–834

Storey C, Kelly D (2001) Measuring the performance of new service development activities. Serv Ind J 21(2):71–90CrossRef

Uriona-Maldonado M, de Souza LLC, Varvakis G (2010) Focus on practice service process innovation in the Brazilian electric energy sector. Serv Bus 4:77–88

van Riel ACR, Lievens A (2004) New service development in high tech sectors. A decision-making perspective. Int J Serv Ind Manag 15(1):72–101CrossRef

van Riel ACR, Lemmink J, Ouwersloot H (2004) High-technology service innovation success: a decision-making perspective. J Prod Innov Manag 21:348–359CrossRef

Ward R (2010) Customer equality: a creative tool for SMEs in the service industry. How small and medium enterprises can win the battle for innovation. Serv Bus 4:37–48CrossRef

Wengraf T (2001) Qualitative research interviewing. Biographic narratives and semi-structured methods. Sage, London

Werr A, Greiner L (2008) Collaboration and the production of management knowledge in research, consulting, and management practice. In: Shani AB, Albers Mohman S, Pasmore WA, Stymne B, Adler N (eds) Handbook of collaborative management research. Sage, Thousand Oaks, pp 93–117

Zortea-Johnston E, Darroch, J, Matear S (2011) Business orientations and innovation in small and medium sized enterprises. Int Entrep Manag J. Online first doi:10.1007/s11365-011-0170-7

Titel: Innovation management in service firms: a research agenda
verfasst von: Lucia Crevani
Kristina Palm
Annika Schilling
Publikationsdatum: 01.06.2011
Verlag: Springer-Verlag
Erschienen in: Service Business / Ausgabe 2/2011
Print ISSN: 1862-8516
Elektronische ISSN: 1862-8508
DOI: https://doi.org/10.1007/s11628-011-0109-7

Springer Professional

Abstract

Bitte loggen Sie sich ein, um Zugang zu Ihrer Lizenz zu erhalten.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Springer Professional "Wirtschaft"

Weitere Artikel der Ausgabe 2/2011

Improving human capital through knowledge management practices in knowledge-intensive business services

Innovation and imitation effects in Metaverse service adoption

Customers’ zone of tolerance for retail stores

Social economy: a responsible people-oriented economy

The internationalization of soft-services: entry modes and main determinants in the Spanish hotel industry