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2020 | OriginalPaper | Buchkapitel

Internal Customer Satisfaction from an e-Procurement Information System: The Case of Greek Electronic Public Procurement System (ESIDIS)

verfasst von : Nikolaos Bitzidis, Sotirios Dimitriadis, George Karavasilis, Evangelos Kehris, Vasiliki Vrana

Erschienen in: Strategic Innovative Marketing and Tourism

Verlag: Springer International Publishing

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Abstract

The Greek National Electronic Public Procurement System (ESIDIS) was developed with the aim to provide direct supplies of goods and services for the public administration more effectively and efficiently. The paper aims at investigating the factors that influence users’ satisfaction from ESIDIS. Usefulness, ease-of-use, risk perception and willingness-to-learn were investigated. A structured questionnaire was used for empirical research. The regression model shows the existence of an important prediction model between three independent variables (usefulness, ease-of-use, and willingness-to-learn) and user satisfaction (dependent variable). The resulting regression model can be used to predict user satisfaction when interacting with ESIDIS.

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Titel: Internal Customer Satisfaction from an e-Procurement Information System: The Case of Greek Electronic Public Procurement System (ESIDIS)
verfasst von: Nikolaos Bitzidis
Sotirios Dimitriadis
George Karavasilis
Evangelos Kehris
Vasiliki Vrana
Verlag: Springer International Publishing
Buch: Strategic Innovative Marketing and Tourism
Print ISBN: 978-3-030-36125-9

Electronic ISBN: 978-3-030-36126-6

Copyright-Jahr: 2020
DOI: https://doi.org/10.1007/978-3-030-36126-6_8

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