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Services systems can range from an individual to a firm to an entire nation. They can also be nested and composed of other service systems. They are configurations of people, information, technology and organizations to co-create value between a service customer and a provider (Maglio et al. 2006; Spohrer et al. 2007). While these configurations can take many, potentially infinite, forms, they can be optimized for the subject service to eliminate unnecessary costs in the forms of redundancies, over allocation, etc. So what is an ideal configuration that a provider and a customer might strive to achieve? As much as it would be nice to have a formula for such configurations, experiences that are result of engagement, are very different for each value co-creation configurations. The variances and dynamism of customer provider engagements result in potentially infinite types and numbers of configurations in today’s global economy.
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Maglio, P. P., Srinivasan S., Kreulen, J. T. and Spohrer, J. (2006). Service Systems, Service Scientists, SSME, and Innovation. Communications of the ACM, Volume 49, No. 7, July 2006.
Spohrer, J., Maglio, P., Bailey, J. and Gruhl D. (2007). Steps Toward a Science of Service Systems. IEEE Computer, Volume 40, January 2007, pp. 71–77.
- Introduction of Service Systems Implementation
James C. Spohrer
- Springer US
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