Introduction of the Science of Service Systems

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Why do we need these two books on the science of service systems? The short answer is because the concept of a service system is resonating well with academics from diverse disciplines and practitioners from diverse economic sectors. And yet, because this is such a new area, few compilations of the works of academics and practitioners exist. Therefore to fill the gap, these two inter-related volumes of the Service Science: Research and Innovations in the Service Economy Series (SSRI), “The Science of Service Systems” and “Service Systems Implementation,” present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compile a collection of papers by thinkers ready to contribute to creating the emerging area known as service science, and ready to connect it into their own areas of expertise and experience. The Science of Service Systems intends to stimulate discussion and understanding by presenting theory based research with actionable results. …