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Erschienen in:
2015 | OriginalPaper | Buchkapitel
Introduction
verfasst von : Tahvo Hyötyläinen
Erschienen in: Steps to Improved Firm Performance with Business Process Management
Verlag: Springer Fachmedien Wiesbaden
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My personal motivation for conducting this research has been pragmatic. I worked as a solution, process and information architect, and as a consultant for a large communications technology and service provider. Along with developing process architecture and models, my duties often included evaluating vendor offerings for various Information Technology (IT) initiatives. During the period 2005-2012, I was specifically assigned to work on initiatives related to achieving firm performance improvement through BPM-related approaches and technologies. In this study, I have focused on gathering empirical support for BPM initiatives employing BPM-related technologies, specifically, Business Process Management Systems (BPMS), and also initiatives that use BPM maturity models as decision making tools for indicating directions or paths to achieve improved firm performance.