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Information Systems Frontiers
Erschienen in: Information Systems Frontiers 1/2015

01.02.2015

Investigating success of an e-government initiative: Validation of an integrated IS success model

verfasst von: Nripendra P. Rana, Yogesh K. Dwivedi, Michael D. Williams, Vishanth Weerakkody

Erschienen in: Information Systems Frontiers | Ausgabe 1/2015

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Abstract

The purpose of this paper is to examine the success (by measuring intention to use and user satisfaction) of the online public grievance redressal system (OPGRS) from the perspective of the citizens of India. The success of this e-government system is examined using an integrated IS success model. The model developed includes the constructs such as system quality, information quality, service quality, perceived usefulness, perceived ease of use, perceived satisfaction, perceived risk, and behavioral intention. The proposed integrated research model of IS was validated using the response taken from 419 citizens from different cities of India. The empirical outcomes provided the positive significant connections between all 12 hypothesised relationships between eight constructs. The empirical evidence and discussion presented in the study can help the government to improve upon and fully utilise the potential of the OPGRS as a useful tool toward a transparent and corruption free country.
Vorheriger Artikel Developing and validating a hierarchical model of external responsiveness: A study on RFID technology
Nächster Artikel Research on information systems failures and successes: Status update and future directions

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Metadaten
Titel
Investigating success of an e-government initiative: Validation of an integrated IS success model
verfasst von
Nripendra P. Rana
Yogesh K. Dwivedi
Michael D. Williams
Vishanth Weerakkody
Publikationsdatum
01.02.2015
Verlag
Springer US
Erschienen in
Information Systems Frontiers / Ausgabe 1/2015
Print ISSN: 1387-3326
Elektronische ISSN: 1572-9419
DOI
https://doi.org/10.1007/s10796-014-9504-7

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