5. Job Analysis and the DACUM Process

This chapter describes one of the most commonly requested work analysis techniques, job analysis. Job analysis is defined in this chapter and describes the Developing a Curriculum (DACUM) technique in particular. DACUM has proven to be a relatively effective approach for conducting a job analysis as it relies upon a panel of subject-matter experts to come together to generate the duties and tasks of a job. The DACUM process also generates additional information about a job. The chapter provides a process for conducting a DACUM, and suggests that the role of the DACUM facilitator is critical for ensuring the effectiveness of the job analysis project. Many human resource development (HRD) professionals have heard of job analysis, and perhaps they have heard of the DACUM process as well. Unfortunately, many HRD professionals do not have experience in serving as a facilitator of the process.