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Erschienen in:
Case Management: An Evaluation of Existing Approaches for Knowledge-Intensive Processes Kapitel lesen Erstes Kapitel lesen

2016 | OriginalPaper | Buchkapitel

Job Construals – Conceptualizing and Measuring Process Participants’ Perception of Process Embeddedness

verfasst von : Janina Kettenbohrer, Daniel Beimborn, Ina Siebert

Erschienen in: Business Process Management Workshops

Verlag: Springer International Publishing

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Abstract

Business Process Standardization (BPS) is an important instrument to enhance an organizations’ competitiveness. A crucial element to achieve BPS is the change-supportive attitude by the affected employees. Previous studies have drawn attention on various determinants of attitude such as the employee’s motivation and culture but also on the broader process and work environment and on an employee’s perception of the embeddedness of their tasks. In this paper, we draw on the latter and on the theoretical concepts of self-construal and task interdependence to develop a theoretical concept named ‘job construals’. To measure the construct, we develop a valid measurement scale. Therefore, we use a card sorting approach with BPM experts to assess the validity of the measure. The contribution of our work lies in understanding the drivers of BPS acceptance and consequently the successful implementation of process standardization initiatives.

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Vorheriges Kapitel Opportunities and Challenges of Process Sharing Platforms in E-Government
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Metadaten
Titel
Job Construals – Conceptualizing and Measuring Process Participants’ Perception of Process Embeddedness
verfasst von
Janina Kettenbohrer
Daniel Beimborn
Ina Siebert
Copyright-Jahr
2016
Buch
Business Process Management Workshops

Print ISBN: 978-3-319-42886-4

Electronic ISBN: 978-3-319-42887-1

Copyright-Jahr: 2016

DOI
https://doi.org/10.1007/978-3-319-42887-1_24