Skip to main content
Fachgebiete
Automobil + Motoren Bauwesen + Immobilien Business IT + Informatik Elektrotechnik + Elektronik Energie + Nachhaltigkeit Finance + Banking Management + Führung Marketing + Vertrieb Maschinenbau + Werkstoffe Versicherung + Risiko
DE
EN
Bücher
Zeitschriften
Themenseiten
Organisationspsychologie Projektmanagement Marketing Smart Manufacturing
Weitere Formate
Podcasts Webinare Technik Webinare Wirtschaft Kongresse Veranstaltungskalender Awards
Jetzt Einzelzugang starten
Zugang für Unternehmen
Referenzkunden
SLX-Digitalkonferenz: Zukunftswerkstatt 2024

Mehr Umsatz mit Top-Kontakten

Am 7. Mai erfahren Sie, wie Vertriebsteams Leadgenerierung, Leadnurturing und Leadstrategien effizient steuern können.
Erweiterte Suche
Anmelden
nach oben
Erschienen in:
Advances in Knowledge Management: An Overview Kapitel lesen Erstes Kapitel lesen

2016 | OriginalPaper | Buchkapitel

3. Knowledge Management and Enterprise Social Networking: Content Versus Collaboration

verfasst von : Daniel E. O’Leary

Erschienen in: Innovations in Knowledge Management

Verlag: Springer Berlin Heidelberg

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

Historically, most enterprise knowledge management efforts have been content-based; however, recently firms have begun to focus their knowledge management efforts into collaboration. As a result, enterprises are changing their knowledge management strategy, focusing on collaboration, using enterprise social networking (ESN). This bifurcation has brought attention to user’s potential supply and demand of knowledge for tasks and decision making: Which do they use, content, collaboration or both? This paper investigates three potential theories to analyze that choice. In addition, the bifurcation suggests development of approaches to facilitate the integration of content and collaboration. Further, this paper investigates the role of personal knowledge management in collaboration and content generation. A case study is presented to illustrate some of the concepts generated in this paper. Finally, this paper proposes a number of potential research issues resulting from this investigation.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Jetzt informieren
Vorheriges Kapitel A Methodology for Systematic Project Knowledge Reuse
Nächstes Kapitel Social Media and Employee Affiliation: Networks of Practice as New Supra-Organizational Entities
Fußnoten
Literatur
1.
Ahuja, M., Carley, K.: Network structure in virtual organizations. J. Comput. Med. Commun. 3(4) (1998)
2.
Alavi, M.: KPMG Peat Marwick, US: One Giant Brain, pp. 497–108. Harvard Business School Case, Boston (1997)
3.
Armacost, R.L.: Knowledge at KPMG, unpublished presentation. (Sept 2011)
4.
Armacost, R.L.: The KPMG Knowledge Hub. (Nov 2013)
5.
6.
7.
Blau, P.: Exchange and Power in Social Life. Wiley, New York (1964)
8.
Blau, P.M.: Exchange and Power in Social Life. Wiley, New York (1967)
9.
10.
Bughin, J., Chui, M.: The evolution of the networked enterprise. McKinsey Quart. 34–39 (2013)
11.
Eccles, R., Davenport, T.: Cognizant 2.0: Embedding Community and Knowledge into Work Processes Embedding. Harvard Business School, Case 9-410-084, Boston (4 Mar 2010)
12.
13.
14.
Jones, A.: How do you capture knowledge from email? Legal Times 19(1), 69–78 (2002)
15.
Levene, S.: Building relationships, creating value: the socially networking organization, presentation at Jive (2013)
16.
17.
Markus, M.: Towards a theory of knowledge reuse. J. Manag. Inf. Syst. 18(1), 57–93 (2001)MathSciNet
18.
McAfee, A.: Enterprise 2.0: the dawn of emergent collaboration. MIT Sloan Manag. Rev. 2006, 21–28 (2006)
19.
McGregor, D.: The Human Side of Enterprise. McGraw-Hill, New York (1960)
20.
McGregor, D.: Leadership and Motivation. MIT Press, Boston, MA (1966)
21.
Mukkamala, A., Razmerita, L.: Which factors influence the adoption of social software? An exploratory study of indian information technology consultancy firms. J. Glob. Inf. Technol. Manag. 17(3), 188–212 (2014)
22.
Meall, L.: You have mail. Hourglass (July, 2013)
23.
Muller, J., Stocker, A.: Enterprise microblogging for advanced micro sharing: the references@BT case study. J. Univ. Comput. Sci. 17(4), 532–547 (2011)
24.
Myers, S., Majluf, N.: Corporate financing and investment decisions when firms have information investors do not have. J. Financ. Econ. (1984)
25.
O’Leary, D.E.: Enterprise knowledge management. Computer, 54–61 (1998)
26.
O’Leary, D.E.: Knowledge management systems: converting and connecting. IEEE Intell. Syst. 30–33 (1998)
27.
O’Leary, D.E.: Empirical analysis of the evolution of a taxonomy for best practices. Decis. Support Syst. 43(4), 1650–1663 (2007)CrossRef
28.
O’Leary, D.E.: Wikis: from each according to his knowledge. Computer 34–41 (Feb 2008)
29.
O’Leary, D.E.: The impact of managerial philosophy on knowledge management systems. Intell. Syst. Acc. Financ. Manag. 18, 111–126 (2010)MathSciNetCrossRef
30.
O’Leary, D.E.: Blog mining—review and extensions: from each according to his opinion. Decis. Support Syst. (2011)
31.
O’Leary, D.E.: Knowledge management: an empirical analysis of reuse and productivity. J. Decis. Syst. 23(3), 249–265 (2014)
32.
O’Leary, D.E.: KPMG knowledge management and the next phase—using social media, unpublished paper (2014)
33.
34.
Orlikowski, W.J.: Learning from notes: organizational issues in groupware implementation. In: Proceedings of the 1992 ACM Conference on Computer-Supported Cooperative Work. ACM (1992)
35.
36.
Power, D., Phillips-Wren, G.: Impact of social media and Web 2.0 on decision making. J. Decis. Syst. 20, 249–261 (2011)CrossRef
37.
Rajagopal, S.: Knowledge practices meet Web 2.0 business. Cognizanti 1(1), 29–36 (2008)
38.
Razmerita, L.: Collaboration using social media: the case of PODIO in a volunteer organizations, pp. 1–9. Collaboration and Technology, Springer, Berlin (2013)
39.
Razmerita, L., Kirchner, K., Nabeth, T.: Social media in organizations: leveraging personal and collective knowledge processes. J. Organiz. Comput. Electron. Commer. 24, 74–93 (2014)
40.
Reimer, K., Diederich, S., Richter, A., Scifleet, P.: Tweet Talking—Exploring The Nature Of Microblogging At Capgemini Yammer. University of Sydney, BIS Working Paper (2011-02)
41.
Riemer, K., Scifleet, P., Reddig, R.: Powercrowd: Enterprise social networking in professional service work: a case study of Yammer at Deloitte Australia. University of Sydney, BIS Working Paper (2012-2)
42.
Riemer, K., Scifleet, P.: Enterprise social networking in knowledge-intensive work practices: a case study in a professional service firm. In: 23rd Australasian Conference on Information Systems, Geelong (3–5 Dec 2012)
43.
Riemer, K., Tavakoli, A.: The role of groups as local context in large enterprise social networks: a case study of Yammer at Deloitte Australia. University of Sydney, BIS Working Paper (2013-01)
44.
45.
Simmel, G.: The Sociology of Georg Simmel, (Trans. and Ed.: Wolff, K.) The Free Press, New York (1950)
46.
Simon, H.A.: The Sciences of the Artificial, MIT Press, Cambridge, Massachusetts (1981)
47.
Soong, S.C.: Measuring citation advantages of open accessibility. D-Lib Magazine 15(11/12) (Nov–Dec 2009)
48.
49.
Swanson, D.R.: On improving communication between scientists. Libr. Quart. 36(2), 79–87 (1966)CrossRef
50.
Szulanski, G., Winter, S.: Getting it right the second time. Harv. Bus. Rev. 80(1), 62–9 (2002)
51.
Turban, E., Bolloju, N., Liang, T.P.: Enterprise social networking: opportunities, adoption and risk mitigation. J. Organiz. Comput. Electron. Commer. 21(3), 202–220 (2011)
52.
Weber, M.: The Theory of Social and Economic Organization. Oxford University Press, New York (1947)
53.
54.
55.
56.
Zipf, G.K.: Human Behavior and the Principle of Least Effort. Addison-Wesley Press, Oxford, England (1949)
Metadaten
Titel
Knowledge Management and Enterprise Social Networking: Content Versus Collaboration
verfasst von
Daniel E. O’Leary
Copyright-Jahr
2016
Verlag
Springer Berlin Heidelberg
Buch
Innovations in Knowledge Management

Print ISBN: 978-3-662-47826-4

Electronic ISBN: 978-3-662-47827-1

Copyright-Jahr: 2016

DOI
https://doi.org/10.1007/978-3-662-47827-1_3