Skip to main content

2018 | OriginalPaper | Buchkapitel

20. Knowledge Management in Small and Medium-Sized Enterprises

verfasst von : Susanne Durst, Guido Bruns

Erschienen in: The Palgrave Handbook of Knowledge Management

Verlag: Springer International Publishing

Aktivieren Sie unsere intelligente Suche um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

Against the background of knowledge as an ever more important strategic resource in the current environment, as well as demographic developments which will soon lead to a shortage of expert knowledge, the practice of knowledge management (KM) calls for an even stronger consideration. Knowledge is the critical asset that will help organizations master present and future organizational challenges. This applies to small and medium-sized enterprises (SMEs) in particular. Therefore, the aim of this chapter is to discuss KM in SMEs by first defining this category of firms in quantitative and qualitative terms. Once this understanding is established, we turn to the current body of knowledge regarding KM in SMEs and discuss both the benefits and challenges ahead. We then address how to apply knowledge management in SMEs. The chapter concludes with a number of promising research avenues intended to develop further the study of KM in SMEs.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Literatur
Zurück zum Zitat Amelingmeyer, J., & Amelingmeyer, G. (2005). Wissensmanagement beim Führungswechsel in KMU. In J.-A. Meyer (Ed.), Wissens- und Informationsmanagement in kleinen und mittleren Unternehmen (pp. 479–488). Cologne: Josef Eul Verlag. Amelingmeyer, J., & Amelingmeyer, G. (2005). Wissensmanagement beim Führungswechsel in KMU. In J.-A. Meyer (Ed.), Wissens- und Informationsmanagement in kleinen und mittleren Unternehmen (pp. 479–488). Cologne: Josef Eul Verlag.
Zurück zum Zitat Arbeitskreis Wertermittlung Handwerk (AWH). (2004). Handbuch Unternehmensbewertung im Handwerk. As at 25 April 2005. Arbeitskreis Wertermittlung Handwerk (AWH). (2004). Handbuch Unternehmensbewertung im Handwerk. As at 25 April 2005.
Zurück zum Zitat Asoh, D. A., Belardo, S., & Duchessi, P. (2003). Alignment: The missing link in knowledge management research. In Proceedings of the 4th European conference on knowledge management, Oriel College (pp. 39–48). Oxford: Oxford University. Asoh, D. A., Belardo, S., & Duchessi, P. (2003). Alignment: The missing link in knowledge management research. In Proceedings of the 4th European conference on knowledge management, Oriel College (pp. 39–48). Oxford: Oxford University.
Zurück zum Zitat Barney, J. B. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1), 99–120.CrossRef Barney, J. B. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1), 99–120.CrossRef
Zurück zum Zitat Beaver, G. (2003). Editorial: Management and the small firm. Strategic Change, 12(2), 63–68.CrossRef Beaver, G. (2003). Editorial: Management and the small firm. Strategic Change, 12(2), 63–68.CrossRef
Zurück zum Zitat Beijerse, R. P. (2000). Knowledge management in small and medium-sized companies: Knowledge management for entrepreneurs. Journal of Knowledge Management, 4(2), 162–179.CrossRef Beijerse, R. P. (2000). Knowledge management in small and medium-sized companies: Knowledge management for entrepreneurs. Journal of Knowledge Management, 4(2), 162–179.CrossRef
Zurück zum Zitat Bounfour, A. (2003). The management of intangibles: The organization’s most valuable assets. London/New York: Routledge.CrossRef Bounfour, A. (2003). The management of intangibles: The organization’s most valuable assets. London/New York: Routledge.CrossRef
Zurück zum Zitat Bridge, S., O’Neill, K., & Cromie, S. (2003). Understanding enterprise, entrepreneurship and small business (2nd ed.). Basingstoke: Palgrave Macmillan. Bridge, S., O’Neill, K., & Cromie, S. (2003). Understanding enterprise, entrepreneurship and small business (2nd ed.). Basingstoke: Palgrave Macmillan.
Zurück zum Zitat Brunold, J., & Durst, S. (2012). Intellectual capital risks and job rotation. Journal of Intellectual Capital, 13(2), 178–195.CrossRef Brunold, J., & Durst, S. (2012). Intellectual capital risks and job rotation. Journal of Intellectual Capital, 13(2), 178–195.CrossRef
Zurück zum Zitat Cabrera-Suárez, K., De Saá-Pérez, P., & García-Almeida, D. (2001). The succession process from a resource- and knowledge-based view of the family firm. Family Business Review, XIV(1), 37–47.CrossRef Cabrera-Suárez, K., De Saá-Pérez, P., & García-Almeida, D. (2001). The succession process from a resource- and knowledge-based view of the family firm. Family Business Review, XIV(1), 37–47.CrossRef
Zurück zum Zitat Capó-Vicedo, J., Mula, J., & Capó, J. (2011). A social network-based organizational model for improving knowledge management in supply chains. Supply Chain Management: An International Journal, 16(4), 284–293.CrossRef Capó-Vicedo, J., Mula, J., & Capó, J. (2011). A social network-based organizational model for improving knowledge management in supply chains. Supply Chain Management: An International Journal, 16(4), 284–293.CrossRef
Zurück zum Zitat Chow, W. S., & Chen, Y. (2012). Corporate sustainable development: Testing a new scale based on the mainland Chinese context. Journal of Business Ethics, 105(4), 519–533.CrossRef Chow, W. S., & Chen, Y. (2012). Corporate sustainable development: Testing a new scale based on the mainland Chinese context. Journal of Business Ethics, 105(4), 519–533.CrossRef
Zurück zum Zitat Coyte, R., Ricceri, F., & Guthrie, J. (2012). The management of knowledge resources in SMEs: An Australian case study. Journal of Knowledge Management, 16(5), 789–807.CrossRef Coyte, R., Ricceri, F., & Guthrie, J. (2012). The management of knowledge resources in SMEs: An Australian case study. Journal of Knowledge Management, 16(5), 789–807.CrossRef
Zurück zum Zitat Culkin, N., & Smith, D. (2000). An emotional business: A guide to understanding the motivations of small business decision takers. Qualitative Market Research: An International Journal, 3(3), 145–157.CrossRef Culkin, N., & Smith, D. (2000). An emotional business: A guide to understanding the motivations of small business decision takers. Qualitative Market Research: An International Journal, 3(3), 145–157.CrossRef
Zurück zum Zitat Curran, J., & Blackburn, R. A. (2001). Researching the small enterprise. London: Sage.CrossRef Curran, J., & Blackburn, R. A. (2001). Researching the small enterprise. London: Sage.CrossRef
Zurück zum Zitat Desouza, K. C., & Awazu, Y. (2006). Knowledge management at SMEs: Five peculiarities. Journal of Knowledge Management, 10(1), 32–43.CrossRef Desouza, K. C., & Awazu, Y. (2006). Knowledge management at SMEs: Five peculiarities. Journal of Knowledge Management, 10(1), 32–43.CrossRef
Zurück zum Zitat Durst, S. (2012). Innovation and intellectual capital (risk) management in small and medium-sized enterprises. International Journal Transitions and Innovation Systems, 2(3/4), 233–246.CrossRef Durst, S. (2012). Innovation and intellectual capital (risk) management in small and medium-sized enterprises. International Journal Transitions and Innovation Systems, 2(3/4), 233–246.CrossRef
Zurück zum Zitat Durst, S., & Aisenberg Ferenhof, H. (2016). Knowledge risk management in turbulent times. In K. North & G. Varvakis (Eds.), Competitive strategies for small and medium enterprises increasing crisis resilience, agility and innovation in turbulent times (pp. 195–209). Cham: Springer International Publishing. Durst, S., & Aisenberg Ferenhof, H. (2016). Knowledge risk management in turbulent times. In K. North & G. Varvakis (Eds.), Competitive strategies for small and medium enterprises increasing crisis resilience, agility and innovation in turbulent times (pp. 195–209). Cham: Springer International Publishing.
Zurück zum Zitat Durst, S., & Edvardsson, I. R. (2012). Knowledge management in SMEs: A literature review. Journal of Knowledge Management, 16(6), 879–903.CrossRef Durst, S., & Edvardsson, I. R. (2012). Knowledge management in SMEs: A literature review. Journal of Knowledge Management, 16(6), 879–903.CrossRef
Zurück zum Zitat Durst, S., & Wilhelm, S. (2011). Knowledge management in practice: Insights into a medium-sized enterprise’s exposure to knowledge loss. Prometheus, 29(1), 1–16.CrossRef Durst, S., & Wilhelm, S. (2011). Knowledge management in practice: Insights into a medium-sized enterprise’s exposure to knowledge loss. Prometheus, 29(1), 1–16.CrossRef
Zurück zum Zitat Durst, S., & Wilhelm, S. (2012). Knowledge management and succession planning in SMEs. Journal of Knowledge Management, 16(4), 637–649.CrossRef Durst, S., & Wilhelm, S. (2012). Knowledge management and succession planning in SMEs. Journal of Knowledge Management, 16(4), 637–649.CrossRef
Zurück zum Zitat Durst, S., & Wilhelm, S. (2013). Do you know your knowledge at risk? Measuring Business Excellence, 17(3), 28–39.CrossRef Durst, S., & Wilhelm, S. (2013). Do you know your knowledge at risk? Measuring Business Excellence, 17(3), 28–39.CrossRef
Zurück zum Zitat Durst, S., Edvardsson, I. R., & Bruns, G. (2013). Knowledge creation in small building and construction firms. Journal of Innovation Management, 1(1), 125–142. Durst, S., Edvardsson, I. R., & Bruns, G. (2013). Knowledge creation in small building and construction firms. Journal of Innovation Management, 1(1), 125–142.
Zurück zum Zitat Dyck, B., Mauws, M., Starke, F. A., & Mischke, G. (2002). Passing the baton. The importance of sequence, timing, technique and communication in executive succession. Journal of Business Venturing, 17, 143–162.CrossRef Dyck, B., Mauws, M., Starke, F. A., & Mischke, G. (2002). Passing the baton. The importance of sequence, timing, technique and communication in executive succession. Journal of Business Venturing, 17, 143–162.CrossRef
Zurück zum Zitat Edvardsson, I. R. (2006). Knowledge management and SMEs: The case of Icelandic firms. Knowledge Management Research & Practice, 4(4), 275–282.CrossRef Edvardsson, I. R. (2006). Knowledge management and SMEs: The case of Icelandic firms. Knowledge Management Research & Practice, 4(4), 275–282.CrossRef
Zurück zum Zitat Edvardsson, I. R. (2009). Is knowledge management losing ground? Developments among Icelandic SMEs. Knowledge Management Research & Practice, 7(1), 91–99.CrossRef Edvardsson, I. R. (2009). Is knowledge management losing ground? Developments among Icelandic SMEs. Knowledge Management Research & Practice, 7(1), 91–99.CrossRef
Zurück zum Zitat Edvardsson, I. R., & Durst, S. (2013). The benefits of knowledge management in small and medium-sized enterprises. Procedia – Social and Behavioral Sciences, 81(2013), 351–354.CrossRef Edvardsson, I. R., & Durst, S. (2013). The benefits of knowledge management in small and medium-sized enterprises. Procedia – Social and Behavioral Sciences, 81(2013), 351–354.CrossRef
Zurück zum Zitat Green, F., & Mole, K. (2006). Defining and measuring the small business. In S. Carter & D. Jones-Evans (Eds.), Enterprise and small business (2nd ed., pp. 7–29). Harlow: Pearson. Green, F., & Mole, K. (2006). Defining and measuring the small business. In S. Carter & D. Jones-Evans (Eds.), Enterprise and small business (2nd ed., pp. 7–29). Harlow: Pearson.
Zurück zum Zitat Gupta, A. K., & Govindarajan, V. (2000, Fall). Knowledge management’s social dimension: Lessons from nucor steel. Sloan Management Review, 42(1), 71–80. Gupta, A. K., & Govindarajan, V. (2000, Fall). Knowledge management’s social dimension: Lessons from nucor steel. Sloan Management Review, 42(1), 71–80.
Zurück zum Zitat Hall, R. (1993). A framework linking intangible resources and capabilities to sustainable competitive advantage. Strategic Management Journal, 14(8), 607–618.CrossRef Hall, R. (1993). A framework linking intangible resources and capabilities to sustainable competitive advantage. Strategic Management Journal, 14(8), 607–618.CrossRef
Zurück zum Zitat Hofer, C., & Charan, R. (1984). The transition to professional management: Mission impossible? American Journal of Small Business, 9(1), 1–11.CrossRef Hofer, C., & Charan, R. (1984). The transition to professional management: Mission impossible? American Journal of Small Business, 9(1), 1–11.CrossRef
Zurück zum Zitat Hutchinson, V., & Quintas, P. (2008). Do SMEs do knowledge management? Or simply manage what they know? International Small Business Journal, 26(2), 131–154.CrossRef Hutchinson, V., & Quintas, P. (2008). Do SMEs do knowledge management? Or simply manage what they know? International Small Business Journal, 26(2), 131–154.CrossRef
Zurück zum Zitat Inkpen, A. C. (1996). Creating knowledge through collaboration. California Management Review, 39(1), 123–140.CrossRef Inkpen, A. C. (1996). Creating knowledge through collaboration. California Management Review, 39(1), 123–140.CrossRef
Zurück zum Zitat Jääskeläinen, A. (2007, May 3–4). How to measure and manage the risk of losing key employees? Paper presented to the IC Congress 2007. Haarlem. Jääskeläinen, A. (2007, May 3–4). How to measure and manage the risk of losing key employees? Paper presented to the IC Congress 2007. Haarlem.
Zurück zum Zitat Jarillo, J. C. (1989). Entrepreneurship and growth: The strategic use of external resources. Journal of Business Venturing, 4(2), 133–147.CrossRef Jarillo, J. C. (1989). Entrepreneurship and growth: The strategic use of external resources. Journal of Business Venturing, 4(2), 133–147.CrossRef
Zurück zum Zitat Kayser, G. (2006). Daten und Fakten – Wie ist der Mittelstand strukturiert? In W. Krüger, G. Klippstein, R. Merk, & V. Wittberg (Eds.), Praxishandbuch des Mittelstands. Leitfaden für das Management mittelständischer Unternehmen (pp. 33–48). Wiesbaden: Gabler. Kayser, G. (2006). Daten und Fakten – Wie ist der Mittelstand strukturiert? In W. Krüger, G. Klippstein, R. Merk, & V. Wittberg (Eds.), Praxishandbuch des Mittelstands. Leitfaden für das Management mittelständischer Unternehmen (pp. 33–48). Wiesbaden: Gabler.
Zurück zum Zitat Kransdorff, A. (1996). Succession planning in a fast-changing world. Management Decision, 34(2), 30–34.CrossRef Kransdorff, A. (1996). Succession planning in a fast-changing world. Management Decision, 34(2), 30–34.CrossRef
Zurück zum Zitat Lee, C. S., & Wong, K. Y. (2015). Development and validation of knowledge management performance measurement constructs for small and medium enterprises. Journal of Knowledge Management, 19(4), 711–734.CrossRef Lee, C. S., & Wong, K. Y. (2015). Development and validation of knowledge management performance measurement constructs for small and medium enterprises. Journal of Knowledge Management, 19(4), 711–734.CrossRef
Zurück zum Zitat Levy, M. (2011). Knowledge retention: Minimizing organizational business loss. Journal of Knowledge Management, 15(4), 582–600.CrossRef Levy, M. (2011). Knowledge retention: Minimizing organizational business loss. Journal of Knowledge Management, 15(4), 582–600.CrossRef
Zurück zum Zitat Liao, Y.-S. (2011). The effect of human resource management control systems on the relationship between knowledge management strategy and firm performance. International Journal of Manpower, 32(5/6), 494–511.CrossRef Liao, Y.-S. (2011). The effect of human resource management control systems on the relationship between knowledge management strategy and firm performance. International Journal of Manpower, 32(5/6), 494–511.CrossRef
Zurück zum Zitat Lynn, B. (1998). Intellectual capital’. CMA Magazine, 72(1), 10–15. Lynn, B. (1998). Intellectual capital’. CMA Magazine, 72(1), 10–15.
Zurück zum Zitat Malinen, P. (2004). Problems in the transfer of business experienced by Finnish entrepreneurs. Journal of Small Business and Enterprise Development, 11(1), 130–139.CrossRef Malinen, P. (2004). Problems in the transfer of business experienced by Finnish entrepreneurs. Journal of Small Business and Enterprise Development, 11(1), 130–139.CrossRef
Zurück zum Zitat Martins, E. C., & Meyer, H. W. J. (2012). Organizational and behavioral factors that influence knowledge retention. Journal of Knowledge Management, 16(1), 77–96.CrossRef Martins, E. C., & Meyer, H. W. J. (2012). Organizational and behavioral factors that influence knowledge retention. Journal of Knowledge Management, 16(1), 77–96.CrossRef
Zurück zum Zitat Massa, S., & Testa, S. (2009). How do Miles and Snow’s strategic types differ in their knowledge assets? Evidence from Italian SMEs. Knowledge Management Research & Practice, 7, 377–386.CrossRef Massa, S., & Testa, S. (2009). How do Miles and Snow’s strategic types differ in their knowledge assets? Evidence from Italian SMEs. Knowledge Management Research & Practice, 7, 377–386.CrossRef
Zurück zum Zitat Massaro, M., Handley, K., Bagnoli, C., & Dumay, J. (2016). Knowledge management in small and medium enterprises: A structured literature review. Journal of Knowledge Management, 20(2), 258–291.CrossRef Massaro, M., Handley, K., Bagnoli, C., & Dumay, J. (2016). Knowledge management in small and medium enterprises: A structured literature review. Journal of Knowledge Management, 20(2), 258–291.CrossRef
Zurück zum Zitat Massingham, P. (2008). Measuring the impact of knowledge loss: More than ripples on a pond? Management Learning, 39(5), 541–560.CrossRef Massingham, P. (2008). Measuring the impact of knowledge loss: More than ripples on a pond? Management Learning, 39(5), 541–560.CrossRef
Zurück zum Zitat McAdam, R., & Reid, R. (2001). SME and large organisation perceptions of knowledge management: Comparisons and contrasts. Journal of Knowledge Management, 5(3), 231–241.CrossRef McAdam, R., & Reid, R. (2001). SME and large organisation perceptions of knowledge management: Comparisons and contrasts. Journal of Knowledge Management, 5(3), 231–241.CrossRef
Zurück zum Zitat Migdadi, M. (2009). Knowledge management enablers and outcomes in the small-and-medium sized enterprises. Industrial Management + Data Systems, 109(6), 840–858.CrossRef Migdadi, M. (2009). Knowledge management enablers and outcomes in the small-and-medium sized enterprises. Industrial Management + Data Systems, 109(6), 840–858.CrossRef
Zurück zum Zitat Miller, K., McAdam, R., Moffett, S., & Brennan, M. (2011). An exploratory study of retaining and maintaining knowledge in university technology transfer processes. International Journal of Entrepreneurial Behavior & Research, 17(6), 663–684.CrossRef Miller, K., McAdam, R., Moffett, S., & Brennan, M. (2011). An exploratory study of retaining and maintaining knowledge in university technology transfer processes. International Journal of Entrepreneurial Behavior & Research, 17(6), 663–684.CrossRef
Zurück zum Zitat Mugler, J. (1998). Betriebswirtschaftslehre der Klein- und Mittelbetriebe (Vol. 1, 3rd ed.). Vienna/New York: Springer.CrossRef Mugler, J. (1998). Betriebswirtschaftslehre der Klein- und Mittelbetriebe (Vol. 1, 3rd ed.). Vienna/New York: Springer.CrossRef
Zurück zum Zitat Nunes, M. B., Annansingh, F., Eaglestone, B., & Wakefield, R. (2006). Knowledge management issues in knowledge-intensive SMEs. Journal of Documentation, 62(1), 101–119.CrossRef Nunes, M. B., Annansingh, F., Eaglestone, B., & Wakefield, R. (2006). Knowledge management issues in knowledge-intensive SMEs. Journal of Documentation, 62(1), 101–119.CrossRef
Zurück zum Zitat O’Donnell, A. (2014). The contribution of networking to small firm marketing. Journal of Small Business Management, 52, 164–187.CrossRef O’Donnell, A. (2014). The contribution of networking to small firm marketing. Journal of Small Business Management, 52, 164–187.CrossRef
Zurück zum Zitat Parise, S., Cross, R., & Davenport, T. (2006). Strategies for preventing a knowledge-loss crisis. MIT Sloan Management Review, 47(4), 31–38. Parise, S., Cross, R., & Davenport, T. (2006). Strategies for preventing a knowledge-loss crisis. MIT Sloan Management Review, 47(4), 31–38.
Zurück zum Zitat Pfohl, H.-C. (2006). Abgrenzung der Klein- und Mittelbetriebe von Grossbetrieben. In H.-C. Pfohl (Ed.), Betriebswirtschaftslehre der Mittel- und Kleinbetriebe (pp. 1–24). Berlin: Erich Schmidt Verlag. Pfohl, H.-C. (2006). Abgrenzung der Klein- und Mittelbetriebe von Grossbetrieben. In H.-C. Pfohl (Ed.), Betriebswirtschaftslehre der Mittel- und Kleinbetriebe (pp. 1–24). Berlin: Erich Schmidt Verlag.
Zurück zum Zitat Salojärvi, S., Furu, P., & Sveiby, K.-E. (2005). Knowledge management and growth in Finnish SMEs. Journal of Knowledge Management, 9(2), 103–122.CrossRef Salojärvi, S., Furu, P., & Sveiby, K.-E. (2005). Knowledge management and growth in Finnish SMEs. Journal of Knowledge Management, 9(2), 103–122.CrossRef
Zurück zum Zitat Sambrook, S. (2005). Exploring succession planning in small, growing firms. Journal of Small Business and Enterprise Development, 12(4), 579–594.CrossRef Sambrook, S. (2005). Exploring succession planning in small, growing firms. Journal of Small Business and Enterprise Development, 12(4), 579–594.CrossRef
Zurück zum Zitat Shelton, R. (2001). Helping a small business owner to share knowledge. Human Resource Development International, 4(4), 429–450.CrossRef Shelton, R. (2001). Helping a small business owner to share knowledge. Human Resource Development International, 4(4), 429–450.CrossRef
Zurück zum Zitat Soon, T. T., & Zainol, F. A. (2011). Knowledge management enablers, process and organizational performance: Evidence from Malaysian enterprises. Asian Social Science, 7(8), 186–202.CrossRef Soon, T. T., & Zainol, F. A. (2011). Knowledge management enablers, process and organizational performance: Evidence from Malaysian enterprises. Asian Social Science, 7(8), 186–202.CrossRef
Zurück zum Zitat Spender, J.-C. (1996). Making knowledge the basis of a dynamic theory of the firm. Strategic Management Journal, 17, 45–62.CrossRef Spender, J.-C. (1996). Making knowledge the basis of a dynamic theory of the firm. Strategic Management Journal, 17, 45–62.CrossRef
Zurück zum Zitat Steenkamp, N., & Kashyap, V. (2010). Importance and contribution of intangible assets: SME managers’ perceptions. Journal of Intellectual Capital, 11(3), 368–390.CrossRef Steenkamp, N., & Kashyap, V. (2010). Importance and contribution of intangible assets: SME managers’ perceptions. Journal of Intellectual Capital, 11(3), 368–390.CrossRef
Zurück zum Zitat Subramaniam, M., & Youndt, M. A. (2005). The influence of intellectual capital on the types of innovative capabilities. Academy of Management Journal, 48(3), 450–463.CrossRef Subramaniam, M., & Youndt, M. A. (2005). The influence of intellectual capital on the types of innovative capabilities. Academy of Management Journal, 48(3), 450–463.CrossRef
Zurück zum Zitat Teece, D. J. (2001). Strategies for managing knowledge assets: The role of firm structure and industrial context. In I. Nonaka & D. J. Teece (Eds.), Managing industrial knowledge. Creation, transfer and utilization (pp. 125–144). London: Sage. Teece, D. J. (2001). Strategies for managing knowledge assets: The role of firm structure and industrial context. In I. Nonaka & D. J. Teece (Eds.), Managing industrial knowledge. Creation, transfer and utilization (pp. 125–144). London: Sage.
Zurück zum Zitat Trevinyo-Rodrìguez, R. N., & Tàpies, J. (2006). Effective knowledge transfer in family firms. In P. Z. Poutziouris, K. X. Smyrnios, & S. B. Klein (Eds.), Handbook of research on family business (pp. 343–357). Cheltenham: Edward Elgar. Trevinyo-Rodrìguez, R. N., & Tàpies, J. (2006). Effective knowledge transfer in family firms. In P. Z. Poutziouris, K. X. Smyrnios, & S. B. Klein (Eds.), Handbook of research on family business (pp. 343–357). Cheltenham: Edward Elgar.
Zurück zum Zitat Wee, J. C. N., & Chua, A. Y. K. (2013). The peculiarities of knowledge management processes in SMEs: The case of Singapore. Journal of Knowledge Management, 17(6), 958–972.CrossRef Wee, J. C. N., & Chua, A. Y. K. (2013). The peculiarities of knowledge management processes in SMEs: The case of Singapore. Journal of Knowledge Management, 17(6), 958–972.CrossRef
Zurück zum Zitat Wei, C. C., Choy, C. S., & Chew, G. G. (2011). The KM processes in Malaysian SMEs: An empirical validation. Knowledge Management Research and Practice, 9, 185–196.CrossRef Wei, C. C., Choy, C. S., & Chew, G. G. (2011). The KM processes in Malaysian SMEs: An empirical validation. Knowledge Management Research and Practice, 9, 185–196.CrossRef
Zurück zum Zitat Wong, K. Y., & Aspinwall, E. (2004). Characterizing knowledge management in the small business environment. Journal of Knowledge Management, 8(3), 44–61.CrossRef Wong, K. Y., & Aspinwall, E. (2004). Characterizing knowledge management in the small business environment. Journal of Knowledge Management, 8(3), 44–61.CrossRef
Zurück zum Zitat Wong, K. Y., & Aspinwall, E. (2005). An empirical study of the important factors for knowledge-management adoption in the SME sector. Journal of Knowledge Management, 9(3), 64–82.CrossRef Wong, K. Y., & Aspinwall, E. (2005). An empirical study of the important factors for knowledge-management adoption in the SME sector. Journal of Knowledge Management, 9(3), 64–82.CrossRef
Zurück zum Zitat Yee-Loong Chong, A., Ooi, K.-B., Bao, H., & Lin, B. (2014). Can e-business adoption be influenced by knowledge management? An empirical analysis of Malaysian SMEs. Journal of Knowledge Management, 18(1), 121–136.CrossRef Yee-Loong Chong, A., Ooi, K.-B., Bao, H., & Lin, B. (2014). Can e-business adoption be influenced by knowledge management? An empirical analysis of Malaysian SMEs. Journal of Knowledge Management, 18(1), 121–136.CrossRef
Zurück zum Zitat Zieba, M., Bolisani, E., & Scarso, E. (2016). Emergent approach to knowledge management by small companies: Multiple case-study research. Journal of Knowledge Management, 20(2), 292–307.CrossRef Zieba, M., Bolisani, E., & Scarso, E. (2016). Emergent approach to knowledge management by small companies: Multiple case-study research. Journal of Knowledge Management, 20(2), 292–307.CrossRef
Metadaten
Titel
Knowledge Management in Small and Medium-Sized Enterprises
verfasst von
Susanne Durst
Guido Bruns
Copyright-Jahr
2018
DOI
https://doi.org/10.1007/978-3-319-71434-9_20