1. Knowledge Workers and Rapid Changes in Technology

Whether we like it or not, business is being transformed by technology. Whilst we don’t know what the future will bring, we have a good idea of how to prepare, so that we adopt and adapt to benefit from the opportunities presented. We know how to fix the pipes and help people. It is a matter of electing to do so. In this chapter, the background to this book is set through the consistent and persistent application of proven principles implemented pragmatically to adopt knowledge worker operations and services to rapid changes in technology. Transformation is the combination of strategy and leadership, to influence the environment, to instil the behaviours, and strengthened by skilling that gives a business the capacity and capability to be adaptive, responsive, and resilient (i.e. respond to the rapid changes in technology). It is the actions of individuals that form an emergent behaviour and environment for outcomes through which transformation occurs.