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Erschienen in:
1996 | OriginalPaper | Buchkapitel
Session Length and Subjective Satisfaction in Information Kiosk Research
verfasst von : Jorma Sajaniemi, Ismo Tossavainen
Erschienen in: People and Computers XI
Verlag: Springer London
Enthalten in: Professional Book Archive
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Information kiosks introduce a possibility to test usability of computer based services with a large number and a wide variety of users. In this paper, we are interested in evaluating user’s subjective satisfaction, hopefully using automatic log analysis techniques. Based on usability data collected in an information kiosk study conducted in a housing fair, we show that subjective satisfaction cannot be predicted based on session lengths. However, subjective satisfaction can be combined with session length to find user groups having important qualitative differences that can be exploited in usability analysis.