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Erschienen in:
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2002 | OriginalPaper | Buchkapitel

Emerging Characteristics of Value Creation and Delivery

verfasst von : David Walters

Erschienen in: Operations Strategy

Verlag: Macmillan Education UK

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During the 1990s customer focus became more a reality rather than an ideology. Band (1991) reported on anticipatory comments by North American managers and consultants suggesting that successful businesses would be those which moved closer towards their customers.

Metadaten
Titel
Emerging Characteristics of Value Creation and Delivery
verfasst von
David Walters
Copyright-Jahr
2002
Verlag
Macmillan Education UK
DOI
https://doi.org/10.1007/978-1-4039-1446-0_1