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The Journal of Supercomputing
Erschienen in: The Journal of Supercomputing 4/2019

16.03.2018

The influence of textual and verbal word-of-mouth on website usability and visual appeal

verfasst von: Milica Stojmenovic, Robert Biddle, John Grundy, Vivienne Farrell

Erschienen in: The Journal of Supercomputing | Ausgabe 4/2019

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Abstract

Word-of-Mouth (WOM) may impact the perception and experience of website usability and visual appeal. This study aimed to highlight the effects of WOM, implemented textually and verbally, on subjective and objective usability and visual appeal in a web environment. This research was spread over three studies and was undertaken using an unfamiliar city council website to exclude the influence of past experiences and to allow for greater control of WOM implementation. The statistical results showed that both visual appeal and objective and subjective usability were influenced via text that established expectations around these and that the results were only more compelling when verbal WOM was added. The result implications show that when the message is simple, such as it usually is in communication on social media and advertising, then it does impact people’s perceptions of website visual appeal and usability, which may impact future intentions.
Vorheriger Artikel Optimization modeling and analysis of trustworthiness determination strategies for service discovery of MSNP
Nächster Artikel A location-based mobile health care facility search system for senior citizens

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Metadaten
Titel
The influence of textual and verbal word-of-mouth on website usability and visual appeal
verfasst von
Milica Stojmenovic
Robert Biddle
John Grundy
Vivienne Farrell
Publikationsdatum
16.03.2018
Verlag
Springer US
Erschienen in
The Journal of Supercomputing / Ausgabe 4/2019
Print ISSN: 0920-8542
Elektronische ISSN: 1573-0484
DOI
https://doi.org/10.1007/s11227-018-2313-x

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