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Journal of Business Ethics
Erschienen in: Journal of Business Ethics 1/2019

08.05.2018 | Original Paper

An Ethical Analysis of Emotional Labor

verfasst von: Bruce Barry, Mara Olekalns, Laura Rees

Erschienen in: Journal of Business Ethics | Ausgabe 1/2019

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Abstract

Our understanding of emotional labor, while conceptually and empirically substantial, is normatively impoverished: very little has been said or written expressly about its ethical dimensions or ramifications. Emotional labor refers to efforts undertaken by employees to make their private feelings and/or public emotion displays consistent with job and organizational requirements. We formally define emotional labor, briefly summarize research in organizational behavior and social psychology on the causes and consequences of emotional labor, and present a normative analysis of its moral limits focused on conditional rights and duties of employers and employees. Our focus is on three points of conflict involving rights and duties as they apply to the performance of emotional labor: when employees’ and organizations’ rights conflict, when employees’ rights conflict with their duties, and when organizations’ rights conflict with their duties. We discuss implications for future inquiry as well as managerial practice.
Vorheriger Artikel On the Possibility of a Paratelic Initiation of Organizational Wrongdoing
Nächster Artikel Putting the Law in Its Place: Business Ethics and the Assumption that Illegal Implies Unethical

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Fußnoten
1
See, for example, Minnesota Statutes 181.64, False Statements as Inducement to Entering Employment. https://​www.​revisor.​mn.​gov/​statutes/​?​id=​181.​64.
 
2
We thank one of the journal’s reviewers for suggesting this line of thought.
 
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Metadaten
Titel
An Ethical Analysis of Emotional Labor
verfasst von
Bruce Barry
Mara Olekalns
Laura Rees
Publikationsdatum
08.05.2018
Verlag
Springer Netherlands
Erschienen in
Journal of Business Ethics / Ausgabe 1/2019
Print ISSN: 0167-4544
Elektronische ISSN: 1573-0697
DOI
https://doi.org/10.1007/s10551-018-3906-2

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