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2018 | OriginalPaper | Buchkapitel

Smart Tourism Destinations: Can the Destination Management Organizations Exploit Benefits of the ICTs? Evidences from a Multiple Case Study

verfasst von : Salvatore Ammirato, Alberto Michele Felicetti, Marco Della Gala, Cinzia Raso, Marco Cozza

Erschienen in: Collaborative Networks of Cognitive Systems

Verlag: Springer International Publishing

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Abstract

Recent developments of ICTs enable new ways to experience tourism and conducted to the concept of smart tourism. The adoption of cutting-edge technologies and its combination with innovative organizational models fosters cooperation, knowledge sharing, and open innovation among service providers in tourism destination. Moreover, it offers innovative services to visitors. In few words, they become smart tourism destinations. In this paper, we report first results of the SMARTCAL project aimed at conceiving a digital platform assisting Destination Management Organizations (DMOs) in providing smart tourism services. A DMO is the organization charged with managing the tourism offer of a collaborative network, made up of service providers acting in a destination. In this paper, we adopted a multiple case studies approach to analyze five Italian DMOs. Our aims were to investigate (1) if, and how, successful DMOs were able to offer smart tourism services to visitors; (2) if the ICTs adoption level was related to the collaboration level among DMO partners. First results highlighted that use of smart technologies was still in an embryonic stage of development, and it did not depend from collaboration levels.

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Titel: Smart Tourism Destinations: Can the Destination Management Organizations Exploit Benefits of the ICTs? Evidences from a Multiple Case Study
verfasst von: Salvatore Ammirato
Alberto Michele Felicetti
Marco Della Gala
Cinzia Raso
Marco Cozza
Verlag: Springer International Publishing
Buch: Collaborative Networks of Cognitive Systems
Print ISBN: 978-3-319-99126-9

Electronic ISBN: 978-3-319-99127-6

Copyright-Jahr: 2018
DOI: https://doi.org/10.1007/978-3-319-99127-6_54

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