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Erschienen in:
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2010 | OriginalPaper | Buchkapitel

Understanding Complex Product and Service Delivery Systems

verfasst von : William B. Rouse, Rahul C. Basole

Erschienen in: Handbook of Service Science

Verlag: Springer US

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Abstract

This chapter considers alternative views of complex systems that deliver products and services to consumers and other constituencies. Holistic views of complex systems are discussed in the context of several public-private systems and a notional model is introduced that relates complexity to the number of enterprises in a domain and the levels of integration required for these enterprises to function successfully.

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Vorheriges Kapitel Workforce Analytics for the Services Economy
Nächstes Kapitel A Formal Model of Service Delivery
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Metadaten
Titel
Understanding Complex Product and Service Delivery Systems
verfasst von
William B. Rouse
Rahul C. Basole
Copyright-Jahr
2010
Verlag
Springer US
Buch
Handbook of Service Science

Print ISBN: 978-1-4419-1627-3

Electronic ISBN: 978-1-4419-1628-0

Copyright-Jahr: 2010

DOI
https://doi.org/10.1007/978-1-4419-1628-0_20