2012 | OriginalPaper | Buchkapitel
Service System Approaches
Conceptual Modeling Approaches for Services Science
verfasst von : Roberta Ferrario, Nicola Guarino, Romano Trampus, Ken Laskey, Alan Hartman, G. R. Gangadharan
Erschienen in: Handbook of Service Description
Verlag: Springer US
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Over the last several years,
services science
has emerged as an effective means to understand services and the socio-technical systems in which they are deployed. This systemic view requires a genuinely interdisciplinary approach to the study of services. In this chapter, we review a number of significant approaches to analyze, understand and model service systems, with an emphasis on showing similarities and differences that highlight the many aspects of a rich service ecosystem. The goal of this chapter is to provide developers with an overall perspective on such rich service system models, as a basis for choosing those which mostly fit their own needs.