nach oben

Erschienen in:

2020 | OriginalPaper | Buchkapitel

8. Reactance Scale for Human–Computer Interaction

verfasst von : Patrick Ehrenbrink

Erschienen in: The Role of Psychological Reactance in Human–Computer Interaction

Verlag: Springer International Publishing

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config

KI-gestützte Suche

Aus

Abstract

In order to investigate state reactance and its role in human–computer interaction, it is important to be able to measure it easily and reliably. Also, it would be of advantage to have a measurement tool, that can be easily included into the standard test battery of usability and user experience tests. All existing tools were deemed as unsuitable for easy and reliable assessment of state reactance during the evaluation of technical systems, so a new measurement tool had to be constructed in the form of a questionnaire. A series of thoroughly planned and executed studies was conducted to create a questionnaire following the intertwined model by [10]. The series of studies started with a review of existing questionnaires and the collection of fitting phrases from anonymous user comments on news websites. Afterward, a brainstorming session with experts in human–computer interaction was conducted to provide a pool of phrases for the items. These phrases were then used to design a first set of items that were used in an online study to collect a large number of user responses. The resulting dataset was split in two, the first half was used to conduct a factor analysis based on maximum likelihood factor analysis. It resulted in a questionnaire consisting of three dimensions that aimed at assessing levels of Anger, negative cognitions and the strength of the perceived freedom threat. The second part was used for a confirmatory factor analysis, based on structural equation modeling. The resulting questionnaire satisfied all criteria for reliability and model-fit that were set in the course of construction.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

über 102.000 Bücher
über 537 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Finance + Banking
Management + Führung
Marketing + Vertrieb
Maschinenbau + Werkstoffe
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 390 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Maschinenbau + Werkstoffe

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 340 Zeitschriften

aus folgenden Fachgebieten:

Bauwesen + Immobilien
Business IT + Informatik
Finance + Banking
Management + Führung
Marketing + Vertrieb
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Vorheriges Kapitel Intermediate Discussion on the Relevance of Psychological Reactance for Human–Computer Interaction

Nächstes Kapitel Validation and Intermediate Discussion

Anger is assessed via a Likert-Type questionnaire, while Though Listing is a qualitative task that is performed in interaction with another person.

For a detailed overview refer to Sect. 2.3.1.4.

One item could represent the factors anger and freedom threat (see Item 16 of Appendix A) and is therefore counted twice in this listing. The item was eventually removed from the final questionnaire.

Anderson, J.C., Gerbing, D.W.: The effect of sampling error on convergence, improper solutions, and goodness-of-fit indices for maximum likelihood confirmatory factor analysis. Psychometrika 49(2), 155–173 (1984). https://doi.org/10.1007/BF02294170CrossRef

Baltes-Götz, B.: Analyse von Strukturgleichungsmodellen mit Amos 18. Universität Trier (2015). Retrieved March 17, 2016 from https://www.uni-trier.de/fileadmin/urt/doku/amos/v18/amos18.pdf

Bortz, J., Dring, N.: Forschungsmethoden und Evaluation für Statistik für Human- und Sozialwissenschaftler, 4th edn. Springer (2006)

Brehm, J.W.: A Theory of Psychological Reactance. Academic Press, New York (1966)

Brehm, S.S., Brehm, J.W.: Psychological Reactance: A Theory of Freedom and Control. Academic Press, New York (1981)MATH

Byrne, B.M.: Structural Equation Modeling with AMOS: Basic Concepts, Applications, and Programmings. Psychology Press, Tylor & Francis Group (2010)

Byrne, B.M.: Structural Equation Modeling with LISREL, PRELIS, and SIMPLIS: Basic Concepts, Applications, and Programmings. Psychology Press, Tylor & Francis Group (1998)MATH

Dillard, J.P., Kinney, T.A., Cruz, M.G.: Influence, appraisals, and emotions in close relationships. Commun. Monogr. 63(2), 105–130 (1996). https://doi.org/10.1080/03637759609376382CrossRef

Dillard, J.P., Peck, E.: Affect and persuasion: emotional responses to public service announcements. Commun. Res. 27(4), 461–495 (2000). https://doi.org/10.1177/009365000027004003CrossRef

10.

Dillard, J.P., Shen, L.: On the nature of reactance and its role in persuasive health communication. Commun. Monogr. 72(2), 144–168 (2005). https://doi.org/10.1080/03637750500111815CrossRef

11.

Döring, N., Bortz, J.: Forschungsmethoden und Evaluation in den Sozial- und Humanwissenschaften. Springer, Berlin, Heidelberg (2016)CrossRef

12.

Ehrenbrink, P., Möller, S.: Development of a reactance scale for human-computer interaction. Qual. User Exp. 3(1), 2 (2018). https://doi.org/10.1007/s41233-018-0016-yCrossRef

13.

Ghazali, A.S., Ham, J., Barakova, E., Markopoulos, P.: The influence of social cues in persuasive social robots on psychological reactance and compliance. Computers in Human Behavior 87, 58–65 (2018). 10.1016/j.chb.2018.05.016. URL http://www.sciencedirect.com/science/article/pii/S0747563218302425CrossRef

14.

Guéguen, N., Pascual, A.: Improving the response rate to a street survey: an evaluation of the “but you are free to accept or to refuse” technique. Psychol. Record 55(2), 297–303 (2005). https://doi.org/10.1007/BF03395511CrossRef

15.

Homburg, C., Giering, A.: Konzeptualisierung und operationalisierung komplexer konstrukte: ein leitfaden für die marketingforschung. Marketing: Zeitschrift für Forschung und Praxis 18(1), 5–24 (1996)CrossRef

16.

Hong, S.M., Page, S.: A psychological reactance scale: Development, factor structure and reliability. Psychol. Reports 64(3\(\_\)suppl), 1323–1326 (1989). https://doi.org/10.2466/pr0.1989.64.3c.1323CrossRef

17.

Hong, S.M.: Hong’s psychological reactance scale: a further factor analytic validation. Psychol. Reports 70(2), 512–514 (1992). https://doi.org/10.2466/pr0.1992.70.2.512CrossRef

18.

Hu, L., Bentler, P.M.: Cutoff criteria for fit indexes in covariance structure analysis: conventional criteria versus new alternatives. Struct. Equ. Model.: Multidiscip. J. 6(1), 1–55 (1999). https://doi.org/10.1080/10705519909540118CrossRef

19.

Iacobucci, D.: Structural equations modeling: Fit indices, sample size, and advanced topics. Journal of Consumer Psychology 20(1), 90–98 (2010). https://doi.org/10.1016/j.jcps.2009.09.003CrossRef

20.

IBM Corp.: Ibm spss amos, : Wexford. Amos Development Corporation, PA (2015)

21.

IBM Corp.: Ibm spss statistics for windows: Armonk. IBM Corp, NY (2015)

22.

IBM Corp.: Item-total correlations in spss (2018). Retrieved May 05, 2018 from http://www-01.ibm.com/support/docview.wss?uid=swg21477000

23.

Joinson, A.: Social desirability, anonymity, and internet-based questionnaires. Behav. Res. Methods Instrum. Comput. 31(3), 433–438 (1999)CrossRef

24.

Likert, R.: A technique for the measurement of attitudes. Arch, Psychol (1932)

25.

LimeSurvey GmbH: Limesurvey (2010). URL https://www.limesurvey.org/

26.

Lindsey, L.L.M.: Anticipated guilt as behavioral motivation an examination of appeals to help unknown others through bone marrow donation. Human Commun. Res. 31(4), 453–481 (2005)CrossRef

27.

Merz, J.: Fragebogen zur messung der psychologischen reaktanz. Diagnostica 29(1), 75–82 (1983)

28.

Miller, C.H., Lane, L.T., Deatrick, L.M., Young, A.M., Potts, K.A.: Psychological reactance and promotional health messages: the effects of controlling language, lexical concreteness, and the restoration of freedom. Human Commun. Res. 33(2), 219–240 (2007). https://doi.org/10.1111/j.1468-2958.2007.00297.xCrossRef

29.

Quick, B.L., Stephenson, M.T.: The reactance restoration scale (rrs): a measure of direct and indirect restoration. Commun. Res. Reports 24(2), 131–138 (2007). https://doi.org/10.1080/08824090701304840CrossRef

30.

Roubroeks, M., Ham, J., Midden, C.: The dominant robot: Threatening robots cause psychological reactance, especially when they have incongruent goals. In: Ploug, T., Hasle, P., Oinas-Kukkonen, H. (eds.) Persuasive Technology, pp. 174–184. Springer, Berlin Heidelberg (2010)CrossRef

31.

Sittenthaler, S., Traut-Mattausch, E., Steindl, C., Jonas, E.: Salzburger state reactance scale (ssr scale): Validation of a scale measuring state reactance. Zeitschrift für Psychologie 223, 257–266 (2015). https://doi.org/10.1027/2151-2604/a000227CrossRef

32.

Tucker, R.K., Byers, P.Y.: Factorial validity of merz’s psychological reactance scale. Psychol. Reports 61(3), 811–815 (1987). https://doi.org/10.2466/pr0.1987.61.3.811CrossRef

33.

Wechsung, I.: An evaluation framework for multimodal interaction. Ph.D. thesis, Springer (2014)

Titel: Reactance Scale for Human–Computer Interaction
verfasst von: Patrick Ehrenbrink
Verlag: Springer International Publishing
Buch: The Role of Psychological Reactance in Human–Computer Interaction
Print ISBN: 978-3-030-30309-9

Electronic ISBN: 978-3-030-30310-5

Copyright-Jahr: 2020
DOI: https://doi.org/10.1007/978-3-030-30310-5_8

Neuer Inhalt

Bildnachweise

VDI-Icon, Profil Icon, inhalt2, Springer Professional Modul/© Springer Fachmedien Wiesbaden GmbH, Nachhaltigkeitsaward Key Visual/© Cometis AG/Global ESG Monitor | Daniel Rupp | Generiert mit KI, Search Icon, Banner Hanser, Frank Urbansky/© Peter Eichler / Leipzig, CO2-Fußabdruck/© Jenny Sturm / stock.adobe.com, Interview Entropie Bild 1/© Bernhard Weßling, Zeitschrift Wissensmanagement Cover, PatentFit-Logo/© Springer Fachmedien Wiesbaden GmbH, Sustainibility Finance/© Robert Kneschke / stock.adobe.com / Springer Fachmedien Wiesbaden GmbH, Zukunftswerkstatt Sales Excellence 2024/© AndreyPopov / Getty Images / iStock, 2023_Antrieb/© supervisuell

Springer Professional

Abstract

Bitte loggen Sie sich ein, um Zugang zu Ihrer Lizenz zu erhalten.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Springer Professional "Technik"

Springer Professional "Wirtschaft"

Neuer Inhalt

Bitte loggen Sie sich ein, um Zugang zu Ihrer Lizenz zu erhalten.

Bitte loggen Sie sich ein, um Zugang zu Ihrer Lizenz zu erhalten.