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2015 | OriginalPaper | Buchkapitel

E-Health and Value Co-creation: The Case of Electronic Medical Record in an Italian Academic Integrated Hospital

verfasst von : Sabrina Bonomi, Alessandro Zardini, Cecilia Rossignoli, Paola Renata Dameri

Erschienen in: Exploring Services Science

Verlag: Springer International Publishing

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Abstract

The objective of the paper is to study the use of service science to create a systematic service innovation in the health environment. Starting from the basic abstraction of service science, which is considered as value co-creation when people, technology and value propositions are connected by internal and external service systems and shared information [1], the paper aims to explain the benefits of the electronic medical record (EMR) and its business and organizational impacts in an Italian Academic Integrated Hospital. The research method is based on a case study and on connected semi-structured interviews. The qualitative study shows the co-created value, i.e. the impacts of introduction and development (consolidation) of EMR on efficacy and efficiency of the organization, on data collection and processing, error reduction, sustainability of SSN (national health service) and especially the better quality of services to the citizens.

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Vorheriges Kapitel Verifying the Image-Dominant (ID) Logic Through Value Cross-Creation Between Social and Imagined Communities

Nächstes Kapitel Service Convenience on Call Centers: Impacts on Repurchase

It can also be called EHR - Eletronic Health Record [24] and EPR - Eletronical Patient Record [25]. In this paper EHR is meaning the dossier based on EMR as its first step.

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Titel: E-Health and Value Co-creation: The Case of Electronic Medical Record in an Italian Academic Integrated Hospital
verfasst von: Sabrina Bonomi
Alessandro Zardini
Cecilia Rossignoli
Paola Renata Dameri
Verlag: Springer International Publishing
Buch: Exploring Services Science
Print ISBN: 978-3-319-14979-0

Electronic ISBN: 978-3-319-14980-6

Copyright-Jahr: 2015
DOI: https://doi.org/10.1007/978-3-319-14980-6_13

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