Skip to main content

2015 | OriginalPaper | Buchkapitel

Enabling a User-Friendly Visualization of Business Process Models

verfasst von : Markus Hipp, Achim Strauss, Bernd Michelberger, Bela Mutschler, Manfred Reichert

Erschienen in: Business Process Management Workshops

Verlag: Springer International Publishing

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

Enterprises are facing increasingly complex business processes. Engineering processes in the automotive domain, for example, may comprise hundreds or thousands of process tasks. In such a scenario, existing modeling notations do not always allow for a user-friendly process visualization. In turn, this hampers the comprehensibility of business processes, especially for non-experienced process participants. This paper tackles this challenge by suggesting alternative ways of visualizing large and complex process models. A controlled experiment with 22 subjects provides first insights into how users perceive these approaches.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Fußnoten
1
Significant based on a 5 % significance level. Significant results are marked with a *.
 
2
Research on process interaction can be found in [16].
 
Literatur
1.
Zurück zum Zitat Weber, B., Reichert, M., Mendling, J., Reijers, H.A.: Refactoring large process model repositories. J. Comput. Indus. 62, 467–486 (2011)CrossRef Weber, B., Reichert, M., Mendling, J., Reijers, H.A.: Refactoring large process model repositories. J. Comput. Indus. 62, 467–486 (2011)CrossRef
2.
Zurück zum Zitat Müller, D., Herbst, J., Hammori, M., Reichert, M.: IT support for release management processes in the automotive industry. In: Dustdar, S., Fiadeiro, J.L., Sheth, A.P. (eds.) BPM 2006. LNCS, vol. 4102, pp. 368–377. Springer, Heidelberg (2006) CrossRef Müller, D., Herbst, J., Hammori, M., Reichert, M.: IT support for release management processes in the automotive industry. In: Dustdar, S., Fiadeiro, J.L., Sheth, A.P. (eds.) BPM 2006. LNCS, vol. 4102, pp. 368–377. Springer, Heidelberg (2006) CrossRef
3.
Zurück zum Zitat Recker, J.C.: Opportunities and constraints : the current struggle with BPMN. J. Bus. Process Manag. 16(1), 181–201 (2010)CrossRefMathSciNet Recker, J.C.: Opportunities and constraints : the current struggle with BPMN. J. Bus. Process Manag. 16(1), 181–201 (2010)CrossRefMathSciNet
4.
Zurück zum Zitat Miers, D., White, S.A.: BPMN Modeling and Reference Guide - Understanding and Using BPMN. Future Strategies Inc., Lighthouse Point (2008) Miers, D., White, S.A.: BPMN Modeling and Reference Guide - Understanding and Using BPMN. Future Strategies Inc., Lighthouse Point (2008)
5.
Zurück zum Zitat Mendling, J., Reijers, H.A., Cardoso, J.: What makes process models understandable? In: Alonso, G., Dadam, P., Rosemann, M. (eds.) BPM 2007. LNCS, vol. 4714, pp. 48–63. Springer, Heidelberg (2007) CrossRef Mendling, J., Reijers, H.A., Cardoso, J.: What makes process models understandable? In: Alonso, G., Dadam, P., Rosemann, M. (eds.) BPM 2007. LNCS, vol. 4714, pp. 48–63. Springer, Heidelberg (2007) CrossRef
6.
Zurück zum Zitat Norman, D.A.: The Design of Everyday Things. The MIT Press, London (1988) Norman, D.A.: The Design of Everyday Things. The MIT Press, London (1988)
7.
Zurück zum Zitat Hipp, M., Mutschler, B., Reichert, M.: On the context-aware, personalized delivery of process information: viewpoints, problems, and requirements. In: ARES 2011, pp. 390–397 (2011) Hipp, M., Mutschler, B., Reichert, M.: On the context-aware, personalized delivery of process information: viewpoints, problems, and requirements. In: ARES 2011, pp. 390–397 (2011)
8.
Zurück zum Zitat Michelberger, B., Mutschler, B., Reichert, M.: On handling process information: results from case studies and a survey. In: Daniel, F., Barkaoui, K., Dustdar, S. (eds.) BPM Workshops 2011, Part I. LNBIP, vol. 99, pp. 333–344. Springer, Heidelberg (2012) CrossRef Michelberger, B., Mutschler, B., Reichert, M.: On handling process information: results from case studies and a survey. In: Daniel, F., Barkaoui, K., Dustdar, S. (eds.) BPM Workshops 2011, Part I. LNBIP, vol. 99, pp. 333–344. Springer, Heidelberg (2012) CrossRef
9.
Zurück zum Zitat Michelberger, B., Andris, R.-J., Girit, H., Mutschler, B.: A literature survey on information logistics. In: Abramowicz, W. (ed.) BIS 2013. LNBIP, vol. 157, pp. 138–150. Springer, Heidelberg (2013) CrossRef Michelberger, B., Andris, R.-J., Girit, H., Mutschler, B.: A literature survey on information logistics. In: Abramowicz, W. (ed.) BIS 2013. LNBIP, vol. 157, pp. 138–150. Springer, Heidelberg (2013) CrossRef
10.
Zurück zum Zitat Mendling, J., Moser, M., Neumann, G., Verbeek, H.M.W.E., van Dongen, B.F., van der Aalst, W.M.P.: Faulty EPCs in the SAP reference model. In: Dustdar, S., Fiadeiro, J.L., Sheth, A.P. (eds.) BPM 2006. LNCS, vol. 4102, pp. 451–457. Springer, Heidelberg (2006) CrossRef Mendling, J., Moser, M., Neumann, G., Verbeek, H.M.W.E., van Dongen, B.F., van der Aalst, W.M.P.: Faulty EPCs in the SAP reference model. In: Dustdar, S., Fiadeiro, J.L., Sheth, A.P. (eds.) BPM 2006. LNCS, vol. 4102, pp. 451–457. Springer, Heidelberg (2006) CrossRef
11.
Zurück zum Zitat Reijers, H.A., Mendling, J.: A study into the factors that influence the understandability of business process models. J. IEEE Trans. Syst. Man Cybern. Part A 41(3), 449–462 (2011)CrossRef Reijers, H.A., Mendling, J.: A study into the factors that influence the understandability of business process models. J. IEEE Trans. Syst. Man Cybern. Part A 41(3), 449–462 (2011)CrossRef
12.
13.
Zurück zum Zitat Wright, C.P.: Funology - From Usability to Enjoyment. Human-Computer Interaction Series, vol. 3. Springer, Netherlands (2003) Wright, C.P.: Funology - From Usability to Enjoyment. Human-Computer Interaction Series, vol. 3. Springer, Netherlands (2003)
14.
Zurück zum Zitat Strauss, A.: Information visualisation in process-oriented semantic information networks. Diploma thesis, Ulm University (2012) Strauss, A.: Information visualisation in process-oriented semantic information networks. Diploma thesis, Ulm University (2012)
15.
Zurück zum Zitat Effinger, P., Spielmann, J.: Lifting business process diagrams to 2.5 dimensions. In: VDA 2010, vol. 7530, p. 75300 (2010) Effinger, P., Spielmann, J.: Lifting business process diagrams to 2.5 dimensions. In: VDA 2010, vol. 7530, p. 75300 (2010)
16.
Zurück zum Zitat Hipp, M., Michelberger, B., Mutschler, B., Reichert, M.: Navigating in process model repositories and enterprise process information. In: RCIS 2014, IEEE (2014, accepted for publication) Hipp, M., Michelberger, B., Mutschler, B., Reichert, M.: Navigating in process model repositories and enterprise process information. In: RCIS 2014, IEEE (2014, accepted for publication)
17.
Zurück zum Zitat Bobrik, R., Reichert, M., Bauer, T.: View-based process visualization. In: Alonso, G., Dadam, P., Rosemann, M. (eds.) BPM 2007. LNCS, vol. 4714, pp. 88–95. Springer, Heidelberg (2007) CrossRef Bobrik, R., Reichert, M., Bauer, T.: View-based process visualization. In: Alonso, G., Dadam, P., Rosemann, M. (eds.) BPM 2007. LNCS, vol. 4714, pp. 88–95. Springer, Heidelberg (2007) CrossRef
18.
Zurück zum Zitat Kolb, J., Kammerer, K., Reichert, M.: Updatable process views for user-centered adaption of large process models. In: Liu, C., Ludwig, H., Toumani, F., Yu, Q. (eds.) ICSOC 2012. LNCS, vol. 7636, pp. 484–498. Springer, Heidelberg (2012) CrossRef Kolb, J., Kammerer, K., Reichert, M.: Updatable process views for user-centered adaption of large process models. In: Liu, C., Ludwig, H., Toumani, F., Yu, Q. (eds.) ICSOC 2012. LNCS, vol. 7636, pp. 484–498. Springer, Heidelberg (2012) CrossRef
19.
Zurück zum Zitat Reichert, M.: Visualizing large business process models: challenges, techniques, applications. In: La Rosa, M., Soffer, P. (eds.) BPM Workshops 2012. LNBIP, vol.132, pp. 725–736. Springer, Heidelberg (2013) Reichert, M.: Visualizing large business process models: challenges, techniques, applications. In: La Rosa, M., Soffer, P. (eds.) BPM Workshops 2012. LNBIP, vol.132, pp. 725–736. Springer, Heidelberg (2013)
20.
Zurück zum Zitat Streit, A., Pham, B., Brown, R.: Visualization support for managing large business process specifications. In: van der Aalst, W.M.P., Benatallah, B., Casati, F., Curbera, F. (eds.) BPM 2005. LNCS, vol. 3649, pp. 205–219. Springer, Heidelberg (2005) CrossRef Streit, A., Pham, B., Brown, R.: Visualization support for managing large business process specifications. In: van der Aalst, W.M.P., Benatallah, B., Casati, F., Curbera, F. (eds.) BPM 2005. LNCS, vol. 3649, pp. 205–219. Springer, Heidelberg (2005) CrossRef
21.
Zurück zum Zitat Kriglstein, S., Wallner, G., Rinderle-Ma, S.: A visualization approach for difference analysis of process models and instance traffic. In: Daniel, F., Wang, J., Weber, B. (eds.) BPM 2013. LNCS, vol. 8094, pp. 219–226. Springer, Heidelberg (2013) CrossRef Kriglstein, S., Wallner, G., Rinderle-Ma, S.: A visualization approach for difference analysis of process models and instance traffic. In: Daniel, F., Wang, J., Weber, B. (eds.) BPM 2013. LNCS, vol. 8094, pp. 219–226. Springer, Heidelberg (2013) CrossRef
22.
Zurück zum Zitat Lanz, A., Kolb, J., Reichert, M.: Enabling personalized process schedules with time-aware process views. In: Franch, X., Soffer, P. (eds.) CAiSE Workshops 2013. LNBIP, vol. 148, pp. 205–216. Springer, Heidelberg (2013) CrossRef Lanz, A., Kolb, J., Reichert, M.: Enabling personalized process schedules with time-aware process views. In: Franch, X., Soffer, P. (eds.) CAiSE Workshops 2013. LNBIP, vol. 148, pp. 205–216. Springer, Heidelberg (2013) CrossRef
23.
Zurück zum Zitat Hipp, M., Michelberger, B., Mutschler, B., Reichert, M.: A framework for the intelligent delivery and user-adequate visualization of process information. In: SAC 2013 Symposium, pp. 1383–1390. ACM (2013) Hipp, M., Michelberger, B., Mutschler, B., Reichert, M.: A framework for the intelligent delivery and user-adequate visualization of process information. In: SAC 2013 Symposium, pp. 1383–1390. ACM (2013)
24.
Zurück zum Zitat Hipp, M., Mutschler, B., Reichert, M.: Navigating in complex business processes. In: Liddle, S.W., Schewe, K.-D., Tjoa, A.M., Zhou, X. (eds.) DEXA 2012, Part II. LNCS, vol. 7447, pp. 466–480. Springer, Heidelberg (2012) CrossRef Hipp, M., Mutschler, B., Reichert, M.: Navigating in complex business processes. In: Liddle, S.W., Schewe, K.-D., Tjoa, A.M., Zhou, X. (eds.) DEXA 2012, Part II. LNCS, vol. 7447, pp. 466–480. Springer, Heidelberg (2012) CrossRef
25.
Zurück zum Zitat Poppe, E., Brown, R., Recker, J., Johnson, D.: Improving remote collaborative process modelling using embodiment in 3D virtual environments. In: APCCM 2013, vol. 143, pp. 51–60. ACS (2013) Poppe, E., Brown, R., Recker, J., Johnson, D.: Improving remote collaborative process modelling using embodiment in 3D virtual environments. In: APCCM 2013, vol. 143, pp. 51–60. ACS (2013)
26.
Zurück zum Zitat Brown, R., Recker, J., West, S.: Using virtual worlds for collaborative business process modeling. J. Bus. Process Manag. 17(3), 546–564 (2011)CrossRef Brown, R., Recker, J., West, S.: Using virtual worlds for collaborative business process modeling. J. Bus. Process Manag. 17(3), 546–564 (2011)CrossRef
27.
Zurück zum Zitat Schönhage, B., van Ballegooij, A., Eliëns, A.: 3D gadgets for business process visualization. In: WEB3D-VRML 2000 Symposium, pp. 131–138 (2000) Schönhage, B., van Ballegooij, A., Eliëns, A.: 3D gadgets for business process visualization. In: WEB3D-VRML 2000 Symposium, pp. 131–138 (2000)
28.
Zurück zum Zitat Effinger, P.: A 3D-Navigator for business process models. In: TAProViz 2012 Workshop, pp. 737–743 (2012) Effinger, P.: A 3D-Navigator for business process models. In: TAProViz 2012 Workshop, pp. 737–743 (2012)
29.
Zurück zum Zitat Seyfang, A., Kaiser, K., Gschwandtner, T., Miksch, S.: Visualizing complex process hierarchies during the modeling process. In: La Rosa, M., Soffer, P. (eds.) BPM Workshops 2012. LNBIP, vol. 132, pp. 768–779. Springer, Heidelberg (2013) CrossRef Seyfang, A., Kaiser, K., Gschwandtner, T., Miksch, S.: Visualizing complex process hierarchies during the modeling process. In: La Rosa, M., Soffer, P. (eds.) BPM Workshops 2012. LNBIP, vol. 132, pp. 768–779. Springer, Heidelberg (2013) CrossRef
Metadaten
Titel
Enabling a User-Friendly Visualization of Business Process Models
verfasst von
Markus Hipp
Achim Strauss
Bernd Michelberger
Bela Mutschler
Manfred Reichert
Copyright-Jahr
2015
DOI
https://doi.org/10.1007/978-3-319-15895-2_33