Skip to main content
Fachgebiete
Automobil + Motoren Bauwesen + Immobilien Business IT + Informatik Elektrotechnik + Elektronik Energie + Nachhaltigkeit Finance + Banking Management + Führung Marketing + Vertrieb Maschinenbau + Werkstoffe Versicherung + Risiko
DE
EN
Bücher
Zeitschriften
Themenseiten
Organisationspsychologie Projektmanagement Marketing Smart Manufacturing
Weitere Formate
Podcasts Webinare Technik Webinare Wirtschaft Kongresse Veranstaltungskalender Awards
Jetzt Einzelzugang starten
Zugang für Unternehmen
Referenzkunden
SLX-Digitalkonferenz: Zukunftswerkstatt 2024

Mehr Umsatz mit Top-Kontakten

Am 7. Mai erfahren Sie, wie Vertriebsteams Leadgenerierung, Leadnurturing und Leadstrategien effizient steuern können.
Erweiterte Suche
Anmelden
nach oben
Erschienen in:
User Experience Evaluation Methods in the Games Development Life Cycle Kapitel lesen Erstes Kapitel lesen

2015 | OriginalPaper | Buchkapitel

9. A Heuristic Framework for Evaluating User Experience in Games

verfasst von : Christina Hochleitner, Wolfgang Hochleitner, Cornelia Graf, Manfred Tscheligi

Erschienen in: Game User Experience Evaluation

Verlag: Springer International Publishing

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

This book chapter describes an approach of evaluating user experience in video games by using heuristics. We provide a short overview of video games and explain the concept of user-centred design for games. Furthermore we describe the history of heuristics for video games and the role of user experience of games in general. Based on our previous work and experience we propose a revised framework consisting of two sets of heuristics (game play/game story, virtual interface) to detect the most critical issues in games. To assess its applicability to measure user experience factors we compare the results of expert evaluations of six current games with the user experience-based ratings of various game reviews. Our findings indicate a correlation between the extent to which our framework is satisfied and the game’s average rating.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Jetzt informieren
Vorheriges Kapitel User Experience Design for Inexperienced Gamers: GAP—Game Approachability Principles
Nächstes Kapitel Enabling Co-Located Physical Social Play: A Framework for Design and Evaluation
Anhänge
Nur mit Berechtigung zugänglich
Fußnoten
Literatur
Bernhaupt R (2010) Evaluating user experience in games: concepts and methods, 1st edn. Springer, LondonCrossRef
Bernhaupt R, Eckschlager M, Tscheligi M (2007) Methods for evaluating games—how to measure usability and user experience in games? Proceedings of the international conference on advances in computer entertainment technology (Salzburg, Austria, June 13–15, 2007). ACE’07, vol. 203. ACM, New York, pp 309–310
Bernhaupt R, Ijsselsteijn W, Mueller F, Tscheligi M, Wixon D (2008) Evaluating user experiences in games. Extended abstracts on human factors in computing systems (Florence, Italy, April 05–10, 2008). CHI’08. ACM, New York, pp 3905–3908
Bostan B, Marsh T (2010) The ‘interactive’ of interactive storytelling: customizing the gaming experience. In: Yang HS, Malaka R, Hoshino J, Han JH (eds) Proceedings of the 9th international conference on entertainment computing (ICEC’10). Springer-Verlag, Berlin, pp 472–475
Brown E, Cairns P (2004) A grounded investigation of game immersion. Extended abstracts on human factors in computing systems (Vienna, Austria, April 24–29, 2004). CHI’04. ACM, New York, pp 1297–1300
Caillois R (1961) Man, play, and games. University of Illinois Press
Cheng K, Cairns PA (2005) Behaviour, realism and immersion in games. Extended abstracts on human factors in computing systems (Portland, OR, USA, April 02–07, 2005). CHI’05. ACM, New York, pp 1272–1275
Clarke D, Duimering PR (2006) How computer gamers experience the game situation: a behavioral study. Comput Entertain 4(3):1–23CrossRef
Cowley B, Charles D, Black M, Hickey R (2008) Toward an understanding of flow in videogames. Comput Entertain 6(2):1–27CrossRef
Csikszentmihalyi M (1975) Beyond boredom and anxiety. Jossey-Bass, San Francisco
Desurvire H, Wiberg C (2009) Game usability heuristics (PLAY) for evaluating and designing better games: the next iteration. In: Ozok AA, Zaphiris P (eds) Proceedings of the 3rd international conference on online communities and social computing (OCSC’09). Springer-Verlag, Berlin, pp 557–566
Desurvire H, Caplan M, Toth JA (2004) Using heuristics to evaluate the playability of games. In: Extended abstracts on human factors in computing systems (Vienna, Austria, April 24–29, 2004). CHI’04. ACM, New York, pp 1509–1512
Dewey J (1934) Art as experience. Minton, Balch, New York
Dumas J, Redish J (1999) A practical guide to usability testing. Intellect Books, Exeter
Esposito N (2005) A short and simple definition of what a videogame Is. Proceedings of DiGRA 2005 conference: changing views—worlds in play (Vancouver, British Columbia, Canada, June 16–20, 2005). DiGRA’05. University of Vancouver, BC
Febretti A, Garzotto F (2009) Usability, playability, and long-term engagement in computer games. CHI EA’09. ACM, New York, pp 4063–4068
Federoff MA (2002) Heuristics and usability guidelines for the creation and evaluation of fun in videogames. Master’s thesis, Department of Telecommunications, Indiana University
Fierley R, Engl S (2010) User experience methods and games: lessons learned. BCS’10. British Computer Society, Swinton, pp 204–210
Forlizzi J, Battarbee K (2004) Understanding experience in interactive systems. Proceedings of the 5th conference on designing interactive systems: processes, practices, methods, and techniques (Cambridge, MA, USA, August 01–04, 2004). DIS’04. ACM, New York, pp 261–268
Fullerton T, Swain C, Hoffman S (2004) Game design workshop: designing, prototyping, and playtesting games. CMP Books, San Francisco
Hassenzahl M, Tractinsky N (2006) User experience—a research agenda. Behav Inf Technol 25(2):91–97CrossRef
Hazlett RL (2006) Measuring emotional valence during interactive experiences: boys at videogame play. Proceedings of the SIGCHI conference on human factors in computing systems (Montréal, Québec, Canada, April 22–27, 2006). CHI’06. ACM, New York, pp 1023–1026
Huizinga J (1950) Homo Ludens: A study of the play-element in culture. Beacon Press, Boston
IJsselsteijn WA, de Kort YAW, Poels K, Jurgelionis A, Belotti F (2007) Characterising and measuring user experiences. Proceedings of the international conference on advances in computer entertainment technology (Salzburg, Austria, June 13–15, 2007). ACE’07, vol 203. ACM, New York
Koeffel C (2007) Heuristics for tabletop games. Master’s thesis, Department of Digital Media, Upper Austria University of Applied Sciences Hagenberg
Koeffel C, Hochleitner W, Leitner J, Haller M, Geven A, Tscheligi M (2009) Using heuristics to evaluate the overall user experience of video games and advanced interaction games. In: Bernhaupt R (ed) Evaluating user experience in games. Springer, London, pp 233–256
Korhonen H (2011) The explanatory power of playability heuristics. In: Romão T, Correia N, Inami M, Kato H, Prada R, Terada T, Dias E, Chambel T (eds) ACE’11. ACM, New York, Article 40, 8 p
Korhonen H, Koivisto EMI (2006) Playability heuristics for mobile games. MobileHCI’06. ACM, New York, pp 9–16
Korhonen H, Paavilainen J, Saarenpää H (2009) Expert review method in game evaluations: comparison of two playability heuristic sets. MindTrek’09. ACM, New York, pp 74–81
Larsen JM (2008) Evaluating user experience—how game reviewers do it. Evaluating user experiences in games, workshop at the 2008 conference on human factors in computing systems (Florence, Italy, April 05–10, 2008). CHI’08
Law E (2011) The measurability and predictability of user experience. Proceedings of the 3rd ACM SIGCHI symposium on engineering interactive computing systems (EICS’11). ACM, New York, pp 1–10
Law E, Roto V, Vermeeren AP, Kort J, Hassenzahl M (2008) Towards a shared definition of user experience. CHI’08 extended abstracts on human factors in computing systems (Florence, Italy, April 05–10, 2008). CHI’08. ACM, New York, pp 2395–2398
Law E, Roto V, Hassenzahl M, Vermeeren AP, Kort J (2009) Understanding, scoping and defining user experience: a survey approach. Proceedings of the 27th international conference on human factors in computing systems (CHI’09). ACM, New York, pp 719–728
Livingston IJ, Mandryk RL, Stanley KG (2010) Critic-proofing: how using critic reviews and game genres can refine heuristic evaluations. Proceedings of the international academic conference on the future of game design and technology (Futureplay’10). ACM, New York, pp 48–55
Malone TW (1980) What makes things fun to learn? Heuristics for designing instructional computer games. Proceedings of the 3rd ACM SIGSMALL symposium and the first SIGPC symposium on small systems (Palo Alto, CA, September 18–19, 1980). SIGSMALL ’80. ACM, New York, pp 162–169
Malone TW (1982) Heuristics for designing enjoyable user interfaces: lessons from computer games. Proceedings of the 1982 conference on human factors in computing systems (Gaithersburg, Maryland, United States, March 15–17, 1982). ACM, New York, pp 63–68
Mandryk RL, Atkins MS (2007) A fuzzy physiological approach for continuously modeling emotion during interaction with play technologies. Int J Hum-Comput Stud 65(4):329–347CrossRef
Marsh T, Yang K, Shahabi C, Wong WL, Nocera L, Carriazo E, Varma A, Yoon H, Kyriakakis C (2005) Automating the detection of breaks in continuous user experience with computer games. Extended abstracts on human factors in computing systems (Portland, OR, USA, April 02–07, 2005). CHI’05. ACM, New York, pp 1629–1632
Medlock MC, Wixon D, Terrano M, Romero R, Fulton B (2002) Using the RITE Method to improve products: a definition and a case study. Usability Professionals Assoc., Orlando
Nacke LE, Drachen A, Goebel S (2010) Methods for evaluating gameplay experience in a serious gaming context. Int J Comput Sci Sport 9(2):1–12. (International Association of Computer Science in Sports)
Nielsen J (1994) Usability engineering. Morgan Kaufmann, San Francisco
Nielsen J, Mack RL (1994) Usability inspection methods. Wiley, New YorkCrossRef
Nielsen J, Molich R (1990) Heuristic evaluation of user interfaces. Proceedings of the SIGCHI conference on human factors in computing systems: empowering people (Seattle, Washington, United States, April 01–05, 1990). CHI’90. ACM, New York, pp 249–256
Pagulayan RJ, Keeker K, Wixon D, Romero R, Fuller T (2003) User-centered design in games. In: Jacko J, Sears A (eds) Handbook for human-computer interaction in interactive systems. Lawrence Erlbaum, Mahwah
Phillips B (2006) Talking about games experiences: a view from the trenches. Interactions 13(5):22–23CrossRef
Pinelle D, Wong N, Stach T (2008a) Heuristic evaluation for games: usability principles for videogame design. Proceeding of the twenty-sixth annual SIGCHI conference on human factors in computing systems (Florence, Italy, April 05–10, 2008). CHI’08. ACM, New York, pp 1453–1462
Pinelle D, Wong N, Stach T (2008b) Using genres to customize usability evaluations of video games. Proceedings of the 2008 conference on future play: research, play, share (Future Play’08). ACM, New York, pp 129–136
Röcker C, Haar M (2006) Exploring the usability of videogame heuristics for pervasive game development in smart home environments. Proceedings of the third international workshop on pervasive gaming applications—PerGames 2006 (Dublin, Ireland, May 7–10, 2006). Springer-Verlag, Heidelberg, pp 199–206
Roto V, Kaasinen E (2008) The second international workshop on mobile internet user experience. Proceedings of the 10th international conference on human computer interaction with mobile devices and services (Amsterdam, The Netherlands, September 02–05, 2008). MobileHCI’08. ACM, New York, pp 571–573
Roto V, Vermeeren A, Väänänen-Vainio-Mattila K, Law E (2011) User experience evaluation—which method to choose? Proceedings of the 13th IFIP TC 13 international conference on Human- computer interaction—Volume Part IV (INTERACT’11), Pedro Campos, Nuno Nunes, Nicholas Graham, Joaquim Jorge, and Philippe Palanque (eds.), Vol. Part IV. Springer-Verlag, Berlin, Heidelberg, pp 714–715
Sarodnick F, Brau H (2006) Methoden der Usability Evaluation, Wissenschaftliche Grundlagen und praktische Anwendung. Hans Huber, Bern
Sweetser P, Wyeth P (2005) GameFlow: a model for evaluating player enjoyment in games. Comput Entertain 3(3):3–3CrossRef
Wolf MJP (2001) The medium of the videogame. University of Texas Press, Austin
Ye Z (2004) Genres as a tool for understanding and analyzing user experience in games. Extended abstracts on human factors in computing systems (Vienna, Austria, April 24–29, 2004). CHI’04. ACM, New York, pp 773–774
Zimmerman E (2004) Narrative, interactivity, play, and games. In: Wardrip-Fruin N, Harrigan P (eds) First person. MIT Press, Cambridge
Metadaten
Titel
A Heuristic Framework for Evaluating User Experience in Games
verfasst von
Christina Hochleitner
Wolfgang Hochleitner
Cornelia Graf
Manfred Tscheligi
Copyright-Jahr
2015
Buch
Game User Experience Evaluation

Print ISBN: 978-3-319-15984-3

Electronic ISBN: 978-3-319-15985-0

Copyright-Jahr: 2015

DOI
https://doi.org/10.1007/978-3-319-15985-0_9

Neuer Inhalt

    Bildnachweise