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Erschienen in:
2016 | OriginalPaper | Buchkapitel
Supporting Business Process Improvement Through a Modeling Tool
verfasst von : Florian Johannsen, Hans-Georg Fill
Erschienen in: Domain-Specific Conceptual Modeling
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Business process improvement (BPI) ranks among the topics of highest priority in modern organizations. However, considering the rapidly changing customer requirements in times of high market transparency and the increasing collaboration between organizations, the development of BPI projects has become very challenging. Implicit process knowledge from diverse process participants needs to be elicited and transformed into improvement opportunities. In this context, the results achieved need to be properly documented, communicated and processed throughout a company. To face these challenges, we introduce the so-called BPI roadmap which is a concept for systematically performing BPI initiatives based on a set of easy-to-use and proven BPI techniques. Further, tool support is established allowing the efficient codification of results via conceptual model types, the easy sharing of the outcomes and the automatic generation of reports.