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2017 | Buch

Information Technology for Management: New Ideas and Real Solutions

14th Conference, AITM 2016, and 11th Conference, ISM 2016, held as Part of FedCSIS, Gdansk, Poland, September 11-14, 2016, Revised Selected Papers

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This book constitutes revised selected papers from the 14th Conference on Advanced Information Technologies for Management, AITM 2016, and the 11th Conference on Information Systems Management, ISM 2016, held as part of the Federated Conference on Computer Science and Information Systems, FedCSIS, which took place in Gdansk, Poland, in September 2016.
The 13 papers presented in this volume were carefully reviewed and selected from 51 submissions. They were organized in topical sections named: information technology and systems for knowledge management; information technology and systems for business transformation; and implementation and evaluation of information systems.

Inhaltsverzeichnis

Frontmatter

Information Technology and Systems for Knowledge Management

Frontmatter
Towards Context-Aware Supervision for Logistics Asset Management: Concept Design and System Implementation
Abstract
Innovations of information and communication technology (ICT) open plenty opportunities to promote internal operation efficiency and external service level in logistics. As current logistics developments tend to be more complex in operation and large in scale, recent practices start to pay more attentions on improving asset (e.g. equipment and infrastructure) management performance with new ICT development. One of the primary concern is to improve system robustness and reliability. It not only requires the supervision system be capable of diagnosing the condition of the system, but also proficient to find the intrinsic relationship between different conditions and resources thus lead to an integrated decision making process. Moreover, recent ICT innovations, such as WSN and IOT, could record and deliver system descriptors (physical measurements, virtual resources, operational configurations) in real time. Such large-stream and heterogeneous data requires an integrated framework to process and management. To address such challenges, in this paper, a novel concept of context-aware supervision is proposed. An intelligent system with integration of semantic web and agent technology is developed, which aims at providing condition-monitoring and maintenance decisions to relevant user. A generic ontology-agent based framework will be illustrated. The developed system will be applied for the supervision of a large-scale material handling system-belt conveying system as a proof-of-concept.
Fan Feng, Yusong Pang, Gabriel Lodewijks
Paired Transactions and Their Models
Abstract
Paired transactions or paired transfers have their origin in accountancy systems. Resource-Event-Agent (REA) ontology uses paired transactions as a basic building block for business process modelling. A business process (REA model) is composed of two kinds of paired transactions which stand for provide (give) and receive (take) transactions (transfers). The REA core pattern which comes from double-booking entry, constitutes the basic structure from which the REA model is further extended. The REA model was previously depicted by ER diagrams, and later by UML class diagrams. However, neither of these diagrams were designed to capture conceptual models which are more precise and comprehensible for domain experts, and easy to modify. ORM (Object Role Modeling) is a Fact-Based Modeling methodology that represents an approach to conceptual modelling that fulfils the requirements. The article presents fact-based models of paired transactions corresponding to the REA core pattern and REA exchange model. These models were created and verified by NORMA (Natural ORM Architect) and provide both semantic stability and semantic relevance, which is necessary for further incorporating the REA modeling approach into fact-based modeling methodologies of business processes.
Frantisek Hunka, Jiri Matula
Extension of Intelligence of Decision Support Systems: Manager Perspective
Abstract
The article presents an approach to extend the functionality and knowledge of Decision Support Systems to answer the requirements of managers of small and medium-sized enterprises (SMEs). It concerns two major aspects of the system, i.e. the interface that takes into account the level of knowledge of the manager, and the interpretation of economic and financial information using the built-in domain ontologies. The project is related to the design of smart decision support systems based on financial ontology and on the model of manager knowledge created by eye-tracking analysis. An experiment was carried out on real financial data extracted from the database of BINOCLE system, developed by Bilander Co. To create a model of manager knowledge, a number of financial analysts, experts and economists were invited to analyze the pre-defined financial reports. Their tasks were observed and analyzed by the eye-tracking system StudioTM, Tobii. The logs of the system as well as the financial ontology have been used to develop the intelligent interface of a Decision Support System.
Jerzy Korczak, Helena Dudycz, Bartłomiej Nita, Piotr Oleksyk, Adrian Kaźmierczak
Use of Information and Communication Technologies for Knowledge Sharing by Polish and UK-Based Prosumers
Abstract
Information and communication technologies (ICTs) can enhance the knowledge sharing by lowering temporal and spatial barriers between prosumers and enterprises, and improving access to prosumers’ knowledge for enterprises. A major challenge for enterprises involves investing in the appropriate ICTs that help facilitate prosumers’ knowledge engagement and knowledge transfer. The purpose of the paper is to indicate which ICTs are currently used and expected to be used to enable knowledge sharing by Polish and UK-based prosumers. The reported outcomes are the result of a questionnaire survey that yielded responses from 783 Polish and 171 UK-based prosumers. The results indicate the primary ICTs choices for use and expected use by Poland and UK-based prosumers and reveals important differences between these countries. The mobile applications being favored amongst the UK respondents whereas the dedicated enterprise website is the favored ICT amongst Polish respondents. The results explore the choice and variety of ICTs available for prosumers that may be overlooked by enterprises as trends change. The variety of ICTs provided by enterprises may be too limiting to promote the type of knowledge sharing and communications expected to reassure the prosumers, and the ICT trends and customer culture have an affect the choice of ICT uptake for knowledge sharing with enterprises.
Ewa Ziemba, Monika Eisenbardt, Roisin Mullins

Information Technology and Systems for Business Transformation

Frontmatter
Analysis of Predispositions of E-gamers and Its Relevance in the Use of Computer Games Didactic Process
Abstract
The main aim of this article is to show the characteristics of individuals playing computer games (e-gamers), their styles and predispositions of play and possibilities of their application in the plays for didactic process. In order to present the relevant data, the authors limited the study sample to a selected group of individual users. In this paper the authors presented the commonalities of gamers, their approach towards participation in games, the awareness of potential changes or improvements in the area, psychological results of games and ability to use them in the games used in didactic process. Authors also held discussions concerning the obtained solutions and drew conclusions based on the present stage of research.
Witold Chmielarz, Oskar Szumski
Assessing the IT and Software Landscapes of Industry 4.0-Enterprises: The Maturity Model SIMMI 4.0
Abstract
The increasing digitalization of business and society leads to drastic changes within companies. Nearly all enterprises have to face enormous challenges when dealing with topics such as Industry 4.0/Industrial Internet. One of these challenges represents the realistic classification of the company’s own IT infrastructure. In this paper we present a maturity model (SIMMI 4.0 – System Integration Maturity Model Industry 4.0) that enables a company to classify its IT system landscape with focus on Industry 4.0 requirements. SIMMI 4.0 consists of 5 stages. Each describes several characteristics of digitization, which allows a company to assess itself. Additionally, recommended activities are presented for each stage of digitization, which can enable a company to reach the next stage of maturity. Due to the large number of possible characteristics concerning Industry 4.0 and digitization, we also present several possible topics for future research to improve and refine the developed maturity model.
Christian Leyh, Thomas Schäffer, Katja Bley, Sven Forstenhäusler
The Role of ICT Solutions in the Intelligent Enterprise Performance
Abstract
During the last years the number of innovative ICT systems, applications and tools has been growing still to support business performance. However, advanced ICT solutions are only means to the end of better process performance, not a substitute for it. Intelligent enterprises that are knowledge – driven organizations running their activity in increasingly dynamic, complex and uncertain environment. The aim of paper is the discussion about the wide spectrum of ICT solutions used by the intelligent enterprise and their meaning in the management of intelligent organization. The study results show that ICT drivers empowering the intelligent enterprise are: mobile workforce integration and management, smart virtual workplace, e- collaboration tools, business flexibility and prediction, scalability and customization, learning machines and systems, business continuity management, converting data into business intelligence. This is one of the first approach in this case that the author is going to continue in the advanced research.
Monika Łobaziewicz
Evaluation of User Specific Privacy Policy Architecture for Collaborative BPaaS on the Example of Logistics
Abstract
Nowadays, collaboration between multiple companies along the supply chain is one of the key factors for ensuring sustainable success. Although this fact is known by almost all companies the actual collaboration is quite low because of the fear of losing sensitive and critical data to competitors. To solve this problem an architecture for modeling and execution of privacy preserved business processes and a privacy modeling approach have been developed. This paper evaluates both artifacts. The used method is framework for evaluation in design science (FEDS).
Björn Schwarzbach, Michael Glöckner, Bogdan Franczyk, André Ludwig

Implementation and Evaluation of Information Systems

Frontmatter
Examining the Antecedents and Outcomes of ERP Implementation Success: An Explanatory Study
Abstract
Enterprise Resource Planning (ERP) systems have transformed the way of doing business in the modern environment. More specifically, they integrate all functions of an enterprise, allowing seamless information dissemination and facilitating the decision-making process. However, the implementation of ERP systems is not always a prerequisite of operational and business success. On the contrary, companies should thoroughly investigate the critical factors that have an impact on the implementation process. Under this context, the present study aims at developing and testing a three-dimensional conceptual framework, that investigates the antecedents of “ERP implementation success”, as well as the impact of the implementation itself on “organizational performance”. The proposed conceptual framework was tested, using a newly-developed structured questionnaire, in a sample of 204 Greek companies that have already implemented an ERP system. Results indicate that “end-users” constitute the most significant actor for ensuring ERP implementation success. Another important empirical finding is that, among the three dimensions used to measure “ERP implementation success” (information quality, system quality, service quality), “information quality” has the strongest impact on all the dimensions of “organizational performance” (internal efficiency, competitiveness, profitability).
Prodromos Chatzoglou, Dimitrios Chatzoudes, Georgia Apostolopoulou
Examining the Critical Success Factors for ERP Implementation: An Explanatory Study Conducted in SMEs
Abstract
The contemporary business environment is characterized by intense global competition, emphasis on the use of technology and need for integrating business processes. In that context, organizations are urged to reduce their costs, increase their productivity and improve customer satisfaction. Enterprise Resource Planning (ERP) systems represent state-of-the-art information technologies that are able to integrate business processes within and beyond organizational boundaries and facilitate the flow of information across all functions. Despite that, ERP implementation projects are complicated, costly and include high failure risks. Moreover, Small and Medium Enterprises (SMEs) rarely possess the appropriate resources and expertise in order to successfully implement ERP systems. The present study aims (a) to develop and (b) empirically test a conceptual framework that investigates the factors affecting ERP system effective implementation in SMEs. The examination of the conceptual framework was made with the use of a newly-developed structured questionnaire that was distributed to a group of Greek SMEs. The reliability and the validity of the questionnaires were thoroughly examined, while research hypotheses were tested using the “Structural Equation Modeling” (SEM) technique. Results offer interesting empirical observations and managerial implications.
Prodromos Chatzoglou, Dimitrios Chatzoudes, Leonidas Fragidis, Symeon Symeonidis
Patterns of Communication Management in Project Teams
Abstract
In present, dynamically developing organizations, that often realize business tasks using project-based approach, effective project management is of paramount importance. Numerous reports and scientific papers present lists of critical success factors in project management, and communication management is usually at the very top of the list. But even though the communication practices are found to be associated with most of the success dimensions, they are not given enough attention and the communication processes and practices formalized in the company’s project management methodology are neither followed nor prioritized by project managers. This paper aims at supporting project managers and teams in effective managing communication and documentation processes. Its main contribution is the definition of eleven communication management patterns, which promote a context-problem-solution approach to communication management in projects, in the four complementary categories regarding project communication management practices – informational, strategical, emotional and practical, and as such can be used to deal with different types of project communication management problems.
Karolina Muszyńska
Using PEQUAL Methodology in Auction Platforms Evaluation Process
Abstract
Together with the growth of e-commerce sector, companies are focusing more and more attention on website quality evaluations. Evolution along with an ever-growing set of available methods are being observed for online shopping platforms, as well as auctions, and it is creating better representations of various characteristics and parameters. The following article presents a usability study of auction websites based on the PEQUAL methodology. The used method is based on the extended version of classical EQUAL method with taken into account different aspects of preference modelling and aggregation derived from Multi-Criteria Decision Analysis (MCDA). Presented empirical verification has been conducted out for top auction websites and results show significant practical possibilities of analysis of obtained results.
Jarosław Wątróbski, Paweł Ziemba, Jarosław Jankowski, Waldemar Wolski
Backmatter
Metadaten
Titel
Information Technology for Management: New Ideas and Real Solutions
herausgegeben von
Ewa Ziemba
Copyright-Jahr
2017
Electronic ISBN
978-3-319-53076-5
Print ISBN
978-3-319-53075-8
DOI
https://doi.org/10.1007/978-3-319-53076-5