Skip to main content

2017 | OriginalPaper | Buchkapitel

Digitization of the Design Thinking Process Solving Problems with Geographically Dispersed Teams

verfasst von : Christoph Lattemann, Dominik Siemon, David Dorawa, Beke Redlich

Erschienen in: Design, User Experience, and Usability: Theory, Methodology, and Management

Verlag: Springer International Publishing

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

In a globalized world, collaboration within geographically dispersed team members is becoming more important due to the possibilities given by information systems and the increase in productivity of knowledge workers. Design Thinking is a creative innovation method that is originally performed to enable participants to collaborate successfully in analog workshops. By referring to this initial situation, we hypothesize that a virtual Design Thinking platform can be at least as effective for generating creative innovations as an analog one, if the platform and the underlying processes are designed in an adequate way that enables collaboration and communication.
The key question in this research is, consequently, how a virtual Design Thinking platform should be designed to enable effective real-time communication and collaboration like in regular face-to-face Design Thinking workshops.
As the guiding approach for our methodology, we apply a Design Science Research approach. In the first section of this paper, we introduce the problem statement as well as a detailed motivation of our research project. Following, we present latest research on telework, virtual collaboration, and Design Thinking as the underlying foundation for our propositions. In section three, we introduce our methodological research approach, introducing our artifact – a virtual Design Thinking platform – and finally presenting our case study and survey results. Subsequently, we discuss the findings vis-à-vis recent research findings and draw conclusions. We can reveal that our virtual Design Thinking platform is applicable for virtual collaboration and team members can produce a valuable, creative and innovative solution in less time than working face-to-face.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Literatur
1.
Zurück zum Zitat Keuper, F., Hamidian, K., Verwaayen, E., Kalinowski, T., Kraijo, C.: Digitalisierung und Innovation: Planung - Entstehung - Entwicklungsperspektiven. Springer, Wiesbaden (2013). (in German) Keuper, F., Hamidian, K., Verwaayen, E., Kalinowski, T., Kraijo, C.: Digitalisierung und Innovation: Planung - Entstehung - Entwicklungsperspektiven. Springer, Wiesbaden (2013). (in German)
2.
Zurück zum Zitat Sandmann, P.: Telearbeit - Impulse für eine zukunftsfähige Regionalentwicklung? Fallbeispiele aus dem Silicon Valley und Los Angeles für “Lernende Regionen no. 34.” (2000). (in German) Sandmann, P.: Telearbeit - Impulse für eine zukunftsfähige Regionalentwicklung? Fallbeispiele aus dem Silicon Valley und Los Angeles für “Lernende Regionen no. 34.” (2000). (in German)
3.
Zurück zum Zitat Vilhelmson, B., Thulin, E.: Who and where are the flexible workers? Exploring the current diffusion of telework in Sweden. New Technol. Work Employ. 31, 77–96 (2016)CrossRef Vilhelmson, B., Thulin, E.: Who and where are the flexible workers? Exploring the current diffusion of telework in Sweden. New Technol. Work Employ. 31, 77–96 (2016)CrossRef
4.
Zurück zum Zitat Daniels, K., Lamond, D., Standen, P.: Teleworking: frameworks for organizational research. J. Manag. Stud. 38, 1151–1185 (2001)CrossRef Daniels, K., Lamond, D., Standen, P.: Teleworking: frameworks for organizational research. J. Manag. Stud. 38, 1151–1185 (2001)CrossRef
5.
Zurück zum Zitat Bailey, D.E., Kurland, N.B.: A review of telework research: findings, new directions, and lessons for the study of modern work. J. Organ. Behav. 23, 383–400 (2002)CrossRef Bailey, D.E., Kurland, N.B.: A review of telework research: findings, new directions, and lessons for the study of modern work. J. Organ. Behav. 23, 383–400 (2002)CrossRef
6.
Zurück zum Zitat Butler, E.S., Aasheim, C., Williams, S.: Does telecommuting improve productivity? Commun. ACM 50, 101–103 (2007)CrossRef Butler, E.S., Aasheim, C., Williams, S.: Does telecommuting improve productivity? Commun. ACM 50, 101–103 (2007)CrossRef
7.
Zurück zum Zitat Gibson, C.B., Gibbs, J.L.: Unpacking the concept of virtuality: the effects of geographic dispersion, electronic dependence, dynamic structure, and national diversity on team innovation. Adm. Sci. Q. 51, 451–495 (2006)CrossRef Gibson, C.B., Gibbs, J.L.: Unpacking the concept of virtuality: the effects of geographic dispersion, electronic dependence, dynamic structure, and national diversity on team innovation. Adm. Sci. Q. 51, 451–495 (2006)CrossRef
8.
Zurück zum Zitat Raffaele, C., Connell, J.: Telecommuting and co-working communities: what are the implications for individual and organizational flexibility? In: Sushil, C.J., Burgess, J. (eds.) Flexible Work Organizations, pp. 21–35. Springer, India (2016) Raffaele, C., Connell, J.: Telecommuting and co-working communities: what are the implications for individual and organizational flexibility? In: Sushil, C.J., Burgess, J. (eds.) Flexible Work Organizations, pp. 21–35. Springer, India (2016)
9.
Zurück zum Zitat de Vreede, G.J., Briggs, R.O.: Collaboration engineering: designing repeatable processes for high-value collaborative tasks. In: Proceedings of the 38th Annual Hawaii International Conference on System Sciences, p. 17c (2005) de Vreede, G.J., Briggs, R.O.: Collaboration engineering: designing repeatable processes for high-value collaborative tasks. In: Proceedings of the 38th Annual Hawaii International Conference on System Sciences, p. 17c (2005)
10.
Zurück zum Zitat Brown, T.: Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation. Harper Collins, New York (2009) Brown, T.: Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation. Harper Collins, New York (2009)
12.
Zurück zum Zitat Müller, R.M., Thoring, K.: Design thinking vs. lean startup: a comparison of two user-driven innovation strategies. In: Leading Innovation Through Design, pp. 151–161 (2012) Müller, R.M., Thoring, K.: Design thinking vs. lean startup: a comparison of two user-driven innovation strategies. In: Leading Innovation Through Design, pp. 151–161 (2012)
13.
Zurück zum Zitat Lattemann, C., Fritz, K.: Learning integrative thinking. Presented at the Society for Information Technology & Teacher Education International Conference, 17 March 2014 Lattemann, C., Fritz, K.: Learning integrative thinking. Presented at the Society for Information Technology & Teacher Education International Conference, 17 March 2014
14.
Zurück zum Zitat Unger, D., Witte, E.H.: Virtuelle Teams—Geringe Kosten, geringer Nutzen? Zur Leistungsverbesserung von Kleingruppen beim Problemlösen durch elektronische Moderation. Gr. Organ. 38, 165–182 (2007). (in German)CrossRef Unger, D., Witte, E.H.: Virtuelle Teams—Geringe Kosten, geringer Nutzen? Zur Leistungsverbesserung von Kleingruppen beim Problemlösen durch elektronische Moderation. Gr. Organ. 38, 165–182 (2007). (in German)CrossRef
15.
Zurück zum Zitat Gregor, S., Hevner, A.: Positioning and presenting design science research for maximum impact. Manag. Inf. Syst. Q. 37, 337–355 (2013) Gregor, S., Hevner, A.: Positioning and presenting design science research for maximum impact. Manag. Inf. Syst. Q. 37, 337–355 (2013)
16.
Zurück zum Zitat Peffers, K., Tuunanen, T., Rothenberger, M.A., Chatterjee, S.: A design science research methodology for information systems research. J. Manag. Inf. Syst. 24, 45–77 (2007)CrossRef Peffers, K., Tuunanen, T., Rothenberger, M.A., Chatterjee, S.: A design science research methodology for information systems research. J. Manag. Inf. Syst. 24, 45–77 (2007)CrossRef
17.
Zurück zum Zitat Martin, B.H., MacDonnell, R.: Is Telework Effective for Organizations? A Meta-Analysis of Empirical Research on Perceptions of Telework and Organizational Outcomes. ResearchGate Martin, B.H., MacDonnell, R.: Is Telework Effective for Organizations? A Meta-Analysis of Empirical Research on Perceptions of Telework and Organizational Outcomes. ResearchGate
18.
Zurück zum Zitat Harpaz, I.: Advantages and disadvantages of telecommuting for the individual, organization and society. Work Study 51, 74–80 (2002)CrossRef Harpaz, I.: Advantages and disadvantages of telecommuting for the individual, organization and society. Work Study 51, 74–80 (2002)CrossRef
19.
Zurück zum Zitat Townsend, A.M., DeMarie, S.M., Hendrickson, A.R.: Virtual teams: technology and the workplace of the future. Acad. Manag. Exec. 12, 17–29 (1998) Townsend, A.M., DeMarie, S.M., Hendrickson, A.R.: Virtual teams: technology and the workplace of the future. Acad. Manag. Exec. 12, 17–29 (1998)
20.
Zurück zum Zitat Martinez-Moyano, I.: Exploring the dynamics of collaboration in interorganizational settings. Creat. Cult. Collab. Int. Assoc. Facil. Handb. 4, 69 (2006) Martinez-Moyano, I.: Exploring the dynamics of collaboration in interorganizational settings. Creat. Cult. Collab. Int. Assoc. Facil. Handb. 4, 69 (2006)
21.
Zurück zum Zitat Nunamaker, J.F., Briggs, R.O.: Introduction to collaboration systems and technology track. In: 2015 48th Hawaii International Conference on System Sciences, p. 1 (2015) Nunamaker, J.F., Briggs, R.O.: Introduction to collaboration systems and technology track. In: 2015 48th Hawaii International Conference on System Sciences, p. 1 (2015)
22.
Zurück zum Zitat Redlich, B., Siemon, D., Lattemann, C., Robra-Bissantz, S.: Shared mental models in creative virtual teamwork. In: Proceedings of the 50th Hawaii International Conference on System Sciences (2017) Redlich, B., Siemon, D., Lattemann, C., Robra-Bissantz, S.: Shared mental models in creative virtual teamwork. In: Proceedings of the 50th Hawaii International Conference on System Sciences (2017)
23.
Zurück zum Zitat Massetti, B.: An empirical examination of the value of creativity support systems on idea generation. MISQ. 20, 83–97 (1996)CrossRef Massetti, B.: An empirical examination of the value of creativity support systems on idea generation. MISQ. 20, 83–97 (1996)CrossRef
24.
Zurück zum Zitat Bergiel, B.J., Bergiel, E.B., Balsmeier, P.W.: Nature of virtual teams: A summary of their advantages and disadvantages. Manag. Res. News 31, 99–110 (2008)CrossRef Bergiel, B.J., Bergiel, E.B., Balsmeier, P.W.: Nature of virtual teams: A summary of their advantages and disadvantages. Manag. Res. News 31, 99–110 (2008)CrossRef
25.
Zurück zum Zitat Voigt, M., Bergener, K.: Enhancing creativity in groups – proposition of an integrated framework for designing group creativity support systems. In: 2013 46th Hawaii International Conference on System Sciences (HICSS), pp. 225–234 (2013) Voigt, M., Bergener, K.: Enhancing creativity in groups – proposition of an integrated framework for designing group creativity support systems. In: 2013 46th Hawaii International Conference on System Sciences (HICSS), pp. 225–234 (2013)
26.
Zurück zum Zitat DeFillippi, R., Grabher, G., Jones, C.: Introduction to paradoxes of creativity: managerial and organizational challenges in the cultural economy. J. Organ. Behav. 28, 511–521 (2007)CrossRef DeFillippi, R., Grabher, G., Jones, C.: Introduction to paradoxes of creativity: managerial and organizational challenges in the cultural economy. J. Organ. Behav. 28, 511–521 (2007)CrossRef
27.
Zurück zum Zitat Briggs, R.O., De Vreede, G.-J., Nunamaker Jr., J.F.: Collaboration engineering with ThinkLets to pursue sustained success with group support systems. J. Manag. Inf. Syst. 19, 31–64 (2003) Briggs, R.O., De Vreede, G.-J., Nunamaker Jr., J.F.: Collaboration engineering with ThinkLets to pursue sustained success with group support systems. J. Manag. Inf. Syst. 19, 31–64 (2003)
28.
Zurück zum Zitat Brown, T.: Design thinking. Harv. Bus. Rev. 86, 84–92 (2008) Brown, T.: Design thinking. Harv. Bus. Rev. 86, 84–92 (2008)
29.
Zurück zum Zitat Buchanan, R.: Wicked problems in design thinking. Des. Issues 8, 5–21 (1992)CrossRef Buchanan, R.: Wicked problems in design thinking. Des. Issues 8, 5–21 (1992)CrossRef
30.
Zurück zum Zitat Johansson-Sköldberg, U., Woodilla, J., Çetinkaya, M.: Design thinking: past, present and possible futures. Creat. Innov. Manag. 22, 121–146 (2013)CrossRef Johansson-Sköldberg, U., Woodilla, J., Çetinkaya, M.: Design thinking: past, present and possible futures. Creat. Innov. Manag. 22, 121–146 (2013)CrossRef
31.
Zurück zum Zitat Bellet, P.S., Maloney, M.J.: The importance of empathy as an interviewing skill in medicine. JAMA 266, 1831–1832 (1991)CrossRef Bellet, P.S., Maloney, M.J.: The importance of empathy as an interviewing skill in medicine. JAMA 266, 1831–1832 (1991)CrossRef
32.
Zurück zum Zitat Lawrence, C., Tuunanen, T., Myers, M.D.: Extending design science research methodology for a multicultural world. Presented at the IFIP Working Conference on Human Benefit through the Diffusion of Information Systems Design Science Research (2010) Lawrence, C., Tuunanen, T., Myers, M.D.: Extending design science research methodology for a multicultural world. Presented at the IFIP Working Conference on Human Benefit through the Diffusion of Information Systems Design Science Research (2010)
33.
Zurück zum Zitat Lindberg, T., Köppen, E., Rauth, I., Meinel, C.: On the perception, adoption and implementation of design thinking in the IT industry. In: Plattner, H., Meinel, C., Leifer, L. (eds.) Design Thinking Research, pp. 229–240. Springer, Heidelberg (2012)CrossRef Lindberg, T., Köppen, E., Rauth, I., Meinel, C.: On the perception, adoption and implementation of design thinking in the IT industry. In: Plattner, H., Meinel, C., Leifer, L. (eds.) Design Thinking Research, pp. 229–240. Springer, Heidelberg (2012)CrossRef
34.
Zurück zum Zitat Seidel, V.P., Fixson, S.K.: Adopting design thinking in novice multidisciplinary teams: The application and limits of design methods and reflexive practices. J. Prod. Innov. Manag. 30, 19–33 (2013)CrossRef Seidel, V.P., Fixson, S.K.: Adopting design thinking in novice multidisciplinary teams: The application and limits of design methods and reflexive practices. J. Prod. Innov. Manag. 30, 19–33 (2013)CrossRef
36.
Zurück zum Zitat Taura, T., Yamamoto, E., Fasiha, M.Y.N., Goka, M., Mukai, F., Nagai, Y., Nakashima, H.: Constructive simulation of creative concept generation process in design: a research method for difficult-to-observe design-thinking processes. J. Eng. Des. 23, 297–321 (2012)CrossRef Taura, T., Yamamoto, E., Fasiha, M.Y.N., Goka, M., Mukai, F., Nagai, Y., Nakashima, H.: Constructive simulation of creative concept generation process in design: a research method for difficult-to-observe design-thinking processes. J. Eng. Des. 23, 297–321 (2012)CrossRef
37.
Zurück zum Zitat Grots, A., Pratschke, M.: Design thinking — Kreativität als Methode. Mark. Rev. St Gallen. 26, 18–23 (2009). (in German)CrossRef Grots, A., Pratschke, M.: Design thinking — Kreativität als Methode. Mark. Rev. St Gallen. 26, 18–23 (2009). (in German)CrossRef
39.
Zurück zum Zitat Brereton, M., McGarry, B.: An observational study of how objects support engineering design thinking and communication: implications for the design of tangible media. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, pp. 217–224. ACM, New York (2000) Brereton, M., McGarry, B.: An observational study of how objects support engineering design thinking and communication: implications for the design of tangible media. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, pp. 217–224. ACM, New York (2000)
40.
Zurück zum Zitat Hevner, A.R., March, S.T., Park, J., Ram, S.: Design science in information systems research. MISQ. 28, 75–105 (2004) Hevner, A.R., March, S.T., Park, J., Ram, S.: Design science in information systems research. MISQ. 28, 75–105 (2004)
41.
Zurück zum Zitat Cronin Jr., J.J., Taylor, S.A.: Measuring service quality: a reexamination and extension. J. Mark. 56(3), 55–68 (1992)CrossRef Cronin Jr., J.J., Taylor, S.A.: Measuring service quality: a reexamination and extension. J. Mark. 56(3), 55–68 (1992)CrossRef
42.
Zurück zum Zitat Guthrie, J.P.: High-involvement work practices, turnover, and productivity: evidence from New Zealand. Acad. Manage. J. 44, 180–190 (2001)CrossRef Guthrie, J.P.: High-involvement work practices, turnover, and productivity: evidence from New Zealand. Acad. Manage. J. 44, 180–190 (2001)CrossRef
43.
Zurück zum Zitat Baxter, P., Jack, S.: Qualitative case study methodology: study design and implementation for novice researchers. Qual. Rep. 13, 544–559 (2008) Baxter, P., Jack, S.: Qualitative case study methodology: study design and implementation for novice researchers. Qual. Rep. 13, 544–559 (2008)
44.
Zurück zum Zitat Mabrito, M.: A study of synchronous versus asynchronous collaboration in an online business writing class. Am. J. Distance Educ. 20, 93–107 (2006)CrossRef Mabrito, M.: A study of synchronous versus asynchronous collaboration in an online business writing class. Am. J. Distance Educ. 20, 93–107 (2006)CrossRef
45.
Zurück zum Zitat Schoberth, T., Schrott, G.: Virtual communities. Wirtschaftsinformatik 43, 517–519 (2001). (in German) Schoberth, T., Schrott, G.: Virtual communities. Wirtschaftsinformatik 43, 517–519 (2001). (in German)
46.
Zurück zum Zitat Berge, Z.: Interaction in post-secondary web-based learning. Educ. Technol. 39, 5–11 (1999) Berge, Z.: Interaction in post-secondary web-based learning. Educ. Technol. 39, 5–11 (1999)
53.
Zurück zum Zitat Dekeyser, S., Watson, R.: Extending Google Docs to Collaborate on Research Papers Dekeyser, S., Watson, R.: Extending Google Docs to Collaborate on Research Papers
58.
Zurück zum Zitat Fink, A.: How to Ask Survey Questions. Sage, Thousand Oaks (2002) Fink, A.: How to Ask Survey Questions. Sage, Thousand Oaks (2002)
59.
Zurück zum Zitat Porst, R.: Question Wording-Zur Formulierung von Fragebogen-Fragen (2000). (in German) Porst, R.: Question Wording-Zur Formulierung von Fragebogen-Fragen (2000). (in German)
60.
Zurück zum Zitat Cherry, E., Latulipe, C.: Quantifying the creativity support of digital tools through the creativity support index. ACM Trans. Comput.-Hum. Interact. 21, 21:1–21:25 (2014)CrossRef Cherry, E., Latulipe, C.: Quantifying the creativity support of digital tools through the creativity support index. ACM Trans. Comput.-Hum. Interact. 21, 21:1–21:25 (2014)CrossRef
61.
Zurück zum Zitat Appleton, J.V.: Analysing qualitative interview data: addressing issues of validity and reliability. J. Adv. Nurs. 22, 993–997 (1995)CrossRef Appleton, J.V.: Analysing qualitative interview data: addressing issues of validity and reliability. J. Adv. Nurs. 22, 993–997 (1995)CrossRef
Metadaten
Titel
Digitization of the Design Thinking Process Solving Problems with Geographically Dispersed Teams
verfasst von
Christoph Lattemann
Dominik Siemon
David Dorawa
Beke Redlich
Copyright-Jahr
2017
DOI
https://doi.org/10.1007/978-3-319-58634-2_6

Neuer Inhalt