Anzeige
Erschienen in:
2018 | OriginalPaper | Buchkapitel
Changed the Cup, Not the Saucer – NFC Payments in Supermarkets
verfasst von : Poornigha Santhana Kumar, Michael Bechinie, Manfred Tscheligi
Erschienen in: HCI International 2018 – Posters' Extended Abstracts
Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.
Wählen Sie Textabschnitte aus um mit Künstlicher Intelligenz passenden Patente zu finden. powered by
Markieren Sie Textabschnitte, um KI-gestützt weitere passende Inhalte zu finden. powered by
Abstract
Near field communication (NFC) payments are into play for many years now. Both card and mobile NFC’s are widely accepted by almost all supermarkets in many countries. The usability of NFC payments not only depends on the NFC card/mobile used but also on the payment terminal used in the supermarkets. To evaluate the usability of NFC payments, observations and exit interviews were conducted in 6 different supermarkets in Vienna, Austria. We had a total 160 observations and 179 exit interviews. The above-mentioned data was analyzed and the results portrayed that NFC payments suffer several usability issues. The results show that users face lack of proper information, lack of feedback and consistency while paying with NFCs.