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Erschienen in:

2019 | OriginalPaper | Buchkapitel

27. Incremental and Radical Service Innovation in Healthcare

verfasst von : Peter Samuelsson, Lars Witell, Patrik Gottfridsson, Mattias Elg

Erschienen in: Handbook of Service Science, Volume II

Verlag: Springer International Publishing

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Abstract

The growing cost and demand of healthcare is a major concern globally. Service innovation has been put forward as a top priority to address the challenges of healthcare. However, the concept of service innovation is poorly understood, in particular the differences between incremental and radical service innovation. The chapter makes two important contributions. Firstly, it conceptualizes incremental and radical service innovation based on internal and external changes; in particular, it identifies four types of service innovations. Secondly, it explores the effects and diffusion processes of service innovation. It aids practitioners and researchers to understand radical service innovation in a new way and to shed light on effects and diffusion of service innovation in healthcare.

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Vorheriges Kapitel Population Health as a Network of Services: Integration of Health, Education, and Social Services

Nächstes Kapitel Further Advancing Service Science with Service-Dominant Logic: Service Ecosystems, Institutions, and Their Implications for Innovation

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Titel: Incremental and Radical Service Innovation in Healthcare
verfasst von: Peter Samuelsson
Lars Witell
Patrik Gottfridsson
Mattias Elg
Verlag: Springer International Publishing
Buch: Handbook of Service Science, Volume II
Print ISBN: 978-3-319-98511-4

Electronic ISBN: 978-3-319-98512-1

Copyright-Jahr: 2019
DOI: https://doi.org/10.1007/978-3-319-98512-1_27

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