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Erschienen in:
2007 | OriginalPaper | Buchkapitel
How Developers Anticipate User Behavior in the Design of Assistance Systems
verfasst von : Cordula Krinner
Erschienen in: Engineering Psychology and Cognitive Ergonomics
Verlag: Springer Berlin Heidelberg
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This paper proposes a new perspective on the old problem of function allocation. Instead of analyzing a synchronous interaction between human and computer, we suggest it could be more helpful to reconceptualize function allocation as an asynchronous division of labor between developers/designers and operators/users of human-computer systems. A study with 31 teams of developers was conducted in order to determine the effect of various forms of contact with a system and user participation on the results of a development process. The implications of lacking expected effects for future research are discussed.