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2010 | OriginalPaper | Buchkapitel

Implementing Six Sigma for Improving Business Processes at an Automotive Bank

verfasst von : Florian Johannsen, Susanne Leist, Gregor Zellner

Erschienen in: Handbook on Business Process Management 1

Verlag: Springer Berlin Heidelberg

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Abstract

Today, in the eyes of both customers and suppliers, product-related financial services take an eminent position. This does also apply to the automotive industry and its financial service providers (e.g., automotive banks). As a consequence, quality management and especially business process improvement methods (e.g. Six Sigma) attract growing attention in (the field of) financial services. Above all, the Six Sigma approach is being increasingly discussed in both literature and practice. This chapter is the result of the prototypical implementation of Six Sigma at an automotive bank; the focus is on the selection and the combination of quality techniques used at an automotive bank, the crucial points of the successful implementation.

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Nächstes Kapitel Workflow Management

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Titel: Implementing Six Sigma for Improving Business Processes at an Automotive Bank
verfasst von: Florian Johannsen
Susanne Leist
Gregor Zellner
Verlag: Springer Berlin Heidelberg
Buch: Handbook on Business Process Management 1
Print ISBN: 978-3-642-00415-5

Electronic ISBN: 978-3-642-00416-2

Copyright-Jahr: 2010
DOI: https://doi.org/10.1007/978-3-642-00416-2_17

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