2012 | OriginalPaper | Buchkapitel
Strategic Success Factors in Customization of Business Software
verfasst von : Tobias Tauterat, Lars Oliver Mautsch, Georg Herzwurm
Erschienen in: Software Business
Verlag: Springer Berlin Heidelberg
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Customers often ask software vendors for business software customized to their needs and fitting into the existing application landscape. But unlike other areas of research there are just a few isolated results about the factors, which promote success of companies offering customization services for business software and which can serve as a guideline. This paper tries to overcome this weakness by presenting the results of a qualitative exploratory study conducted with German and Swiss software companies in 2011.